Hi ,
I really need your help. I don't know much about computers.
I have a Bluescreen nonstop on my laptop with windows 7, It keeps restarting because of the crash and I have little time to write down the codes.
It crashes whether it's in normal mode or safety mode and sometimes even before putting in the password to go on si I can't do much.
I can't access the file with all the crash data because it crashes before I get there.
Although twice i was able to log on and it stayed stable long enough for me to write down the error codes. (a couple of minutes).
I have a toshiba laptop SATELLITE C650-144 , that hasn't been used much, with Windows 7 Home premium.
Day before yesterday a windows update was automatically installed so maybe it has something to do with that.
My laptop is in french so i'm translating some stuff.
The information I could write down is :
Driver_IRQL_N0_LESS_OR_EQUAL
Bluescreen
Version du systeme : 6.1.7600.2.0.768.3
BCCode d1
BCP1 0000000077B80FE0
BCP2 000000000000 2 (i'm not sure of the number of zeros but the last digit is 2)
BCP3 not sure of number of zeros but only zeros on this line
BCP4 FFFFF88001304EF1
OS Version 6_1_7600
Service pack 0_0
"Fichiers aidant à décrire le problème" = files that help describing the problem
C\Windows\minidump\021311-24694-01.dmp
users\administrators\Appdata\Local\temp\wer-60403-0.sysdata.xml
Another time BCP4 was different : FFFFF880010DC533
The only particular thing I can think of is that I have a VPN installed to acces a remote computer and that I accepted a windows update recently.
I have been using my computer with VPN for the last 2 weeks without any problems.
Can you suggest any solutions or advice? Also I'll ask someone who knows more about computers than I do so he can follow whatever suggestions you give.
Thanks alot for your help !
I really need your help. I don't know much about computers.
I have a Bluescreen nonstop on my laptop with windows 7, It keeps restarting because of the crash and I have little time to write down the codes.
It crashes whether it's in normal mode or safety mode and sometimes even before putting in the password to go on si I can't do much.
I can't access the file with all the crash data because it crashes before I get there.
Although twice i was able to log on and it stayed stable long enough for me to write down the error codes. (a couple of minutes).
I have a toshiba laptop SATELLITE C650-144 , that hasn't been used much, with Windows 7 Home premium.
Day before yesterday a windows update was automatically installed so maybe it has something to do with that.
My laptop is in french so i'm translating some stuff.
The information I could write down is :
Driver_IRQL_N0_LESS_OR_EQUAL
Bluescreen
Version du systeme : 6.1.7600.2.0.768.3
BCCode d1
BCP1 0000000077B80FE0
BCP2 000000000000 2 (i'm not sure of the number of zeros but the last digit is 2)
BCP3 not sure of number of zeros but only zeros on this line
BCP4 FFFFF88001304EF1
OS Version 6_1_7600
Service pack 0_0
"Fichiers aidant à décrire le problème" = files that help describing the problem
C\Windows\minidump\021311-24694-01.dmp
users\administrators\Appdata\Local\temp\wer-60403-0.sysdata.xml
Another time BCP4 was different : FFFFF880010DC533
The only particular thing I can think of is that I have a VPN installed to acces a remote computer and that I accepted a windows update recently.
I have been using my computer with VPN for the last 2 weeks without any problems.
Can you suggest any solutions or advice? Also I'll ask someone who knows more about computers than I do so he can follow whatever suggestions you give.
Thanks alot for your help !
My Computer
At a glance
Windows 7 edition familiale premium , OS vers...
- Computer Manufacturer/Model Number
- Toshiba
- OS
- Windows 7 edition familiale premium , OS version 6_1_7600
