Not able to print anything from IE11

[albertf]

I have windows 7 x64 bit OS and 16GB ram. I used Ie8 before and it printed without any issues on either printer. When I upgraded to IE9 or IE10, I get an error when trying to print - "An error has occurred in the script on this page. Line : 2053
Char: 1 Error : Invalid procedure call or argument.
Code: 0 URL: res/ieframe.dll/preview.js.:"

Yet when going from IE8 to IE11, I can not print on either printer of HP Laserrjet1015 and HP 8600 pro. I don't get any error message. I have the latest printer drivers for both printers and the latest video drivers as well. I have tried a lot of techniques and nothing seems to have fixed the printing issue on IE11.

This is what I have done:

I have checked that the folder of the temp folder has the folder "Low" and its there, tried turning off protected mode, running IE11 as admin, ran IE 11 without any add ons, cleaned out temp files, and still not able to print.

I just tried this technique of

1. Click Start
   Collapse this imageExpand this image
   
   
   
   
   , click All Programs, and then click Accessories.
2. Right-click Command Prompt, and then click Run as administrator.
3. Type following command and press ENTER:ICACLS "%userprofile%\AppData\Local\Temp\Low" /setintegritylevel (OI)(CI)low
4. Restart the computer.
5. Print or print preview a Web page in Internet Explorer.

and nothing worked either.

Just tried to print using xps and it worked fine and no issues. but still not printing a hard copy to printer on Hp LaserJet 1015 and HP Pro 8600. I need to be able to print to these printers

I can print from Google chrome without any issues but can not print from IE11
Any help would be great

AlbertF

 

[ThrashZone]

Hi and welcome to SevenForums,
Try Clean boot,
http://www.sevenforums.com/tutorials/179159-troubleshoot-application-conflicts-performing-clean-startup.html
Click Start and type in the search box,
msconfig
Click on the suggestion on top or hit the Enter key,
Go to the Startup section and take some screen shots for a complete list,
Go to the Services section and on the bottom left Check the box to Hide All Microsoft services,
Repeat the screen shots,
See the links above my signature on how to take and upload screen shots here,

Have you switched to software rendering instead of gpu in advanced settings ?
Make sure you restore Advanced settings first,
http://www.sevenforums.com/tutorials/149063-internet-explorer-gpu-hardware-acceleration-turn-off.html

If you've altered any settings in the Security section please Restore All zones to default as well,
What browser add-ons do you have installed in ie,
Make sure your set to Show all add-ons and post screen shots of them for review,

Finally have you tried to re-install the printers with the current version of ie11-10 installed ?
Cheers.

 

[albertf]

Hi

Thanks for your immediate response. I have attached 2 pics of msconfig of hiding all Microsoft items and startup to this.

I have not switched to software rendering instead of gpu in advanced settings for IE 11.
I did not alter any settings in security section
I have attached 3 pics of the addons to this posting.

I did not reinstall the printers at all with the current version of ie11. It worked fine and dandy with IE8

Thanks

 

[ThrashZone]

Hi thanks for the additional information,
Unfortunately the manage add-ons page is set on Currently loaded and not on Show all,

Please redo those screen shots,
In any case all of the h-p add-ons are unavailable which would indicate they or your printers will need to be re-installed
I would also uninstall Java from Oracle or at the very least make sure it's Disabled unless you actually need it via a prompt on a webpage but quite frankly I have never seen a need for Java ?

In addition you might re-install Last past toolbar using the current version of ie10- or 11

 

[albertf]

Hi

Sorry I did not send u the proper screen shots. I have now added the full add on list of things in IE11. I have attached all 5 pics to this report.

I will look into why HP is disabled.

OK, I have java disabled np

Why would I need to reinstall the last toolbar?

Thanks

 

[albertf]

I have disabled all of java and enable hp and still not able to print

Any suggestions for me

Thanks
Albertf

 

[ThrashZone]

Hi thanks that is a list
Temp files delete,
Run this as administrator and Start the scanner,
Shut your machine down after it finishes,
http://www.geekstogo.com/forum/files/file/187-tfc-temp-file-cleaner-by-oldtimer/

Personally I would follow this reset process from the start menu search with all browser windows closed,
Reset process first opening Internet explorer
Once you double check which add-ons are still enabled after reset/ there should be only One if you follow the instructions = Flashplayer,
Attempt to print without enabling anything third party related toolbars Especially

 

[albertf]

Hi man

I have ran Temp files delete program and it delete the files it needed to but the problem still exists.

I also have tried the reset option and this did not do anything to get the printer to print either.

I am open for more options

Reuven

 

[ThrashZone]

Are any of these symbols appearing blue just before you attempt to print ?

 

[albertf]

Hi

Regarding ure question, there were none of the symbols when I try printing

 

[albertf]

I have tried this several times and none of these symbols

 

[ThrashZone]

Safe mode with networking,
Shut down your machine,
Power up and Tap the F8 key continuously until you see a black page with white text,
Use the down arrow key to toggle to safe mode with networking/ hit the enter key.
Login as usual
And attempt to print a webpage,
Other advanced methods,
http://www.sevenforums.com/tutorials/69585-safe-mode.html

 

[albertf]

DO u have any other ideas for me

 

[ThrashZone]

Hi,
Besides this not really :/
Unable to print or view the print preview of a webpage in Internet Explorer

 

[ICIT2LOL]

Albert have read quickly through your problem and first I don't see any system specs and the printer all I can make out it is a HP Smart printer?? so could you post just what model printer you have and some system specs please?
http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html

 

[Slartybart]

Reading your first post, it seems as though you tried many of the suggestions in this fix:
Unable to print or view the print preview of a webpage in Internet Explorer
it might be the same one Thrashzone pointed to.

Here are a few others you might consider.
Diagnose and fix printer and printing problems automatically

Fix printer problems - Windows Help

Find and Fix Common Printer Problems Using HP Diagnostic Tools for Windows | HP® Support

IE11: can't print web pages - Microsoft Community

Answer
Jayant Narang replied on April 3, 2014
Microsoft Support Engineer
.....
Method 4: Reset low integrity level on the Low folder

To reset the low integrity level on the Low folder, follow the steps below:
1.Click Start,
2.Type cmd in search box->right click on cmd and click Run as administrator.
type or copy and paste the following and press Enter

ICACLS %temp%\Low /setintegritylevel (OI)(CI)low
3.Restart the computer and attempt to print or print preview from Internet Explorer.

Please follow the instructions in OPTION TWO of http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Copy C:\Windows\Logs\CBS\CBS.log to your Desktop (it is a protected file so you cannot attach the original)

Attach the copy of the entire CBS.log to a new post.

Thanks



Try one at a time and see if one helps. You can stop if the issue if resovled

 

[ICIT2LOL]

Another two cents wroth these are the drivers for those printers and please again som e system specs.
Drivers & software for HP LaserJet 1015 Printer - HP Support Center

and
Software & driver downloads HP Officejet Pro 8600 e-All-in-One Printer - N911a | HP® Support

 

[albertf]

The computer is windows 7 X64, 16 GB ram, 1 tera hard drive, HP 1015 and 8600 printer. I have the latest printer drivers for both printers.

 

[albertf]

I have attached the cbs.log file to the posting. I hope it helps understand why I can not print

 

[albertf]

I have tried Reset low integrity level on the Low folder by cmd and typing - "ICACLS %temp%\Low /setintegritylevel (OI)(CI)low and restarted computer. This did not change anything.

I also did the sfc and this did not report any violations.