Not being able to open MSCONFIG in CMD or safe mode!

[cats54]

Hi

I'll get straight to the issue in hand

I have a virus on my laptop, i was in the process of sorting this out, however i clicked on run - Msconfig - Boot - safe boot and selected minimal. I re-started and the computer loaded automatically in safe mode, however it got to the blue screen and the computer shut down automatically.

I take it i need to de-select this option, but i can't even get beyond this blue screen which keeps shutting the computer down. There is an option on my windows 7 Operating system to use CMD as part of the recovery process, however i've tried to open MSCONFIG in there but to no avail. I dont have any system restore points set up either, so all i have is the Regedit option as i can get into Regedit.

My two questions are quite simply: Can i open MSCONFIG in cmd? and Why is safe mode not loading and shutting the computer down? Is this virus related?

I guess a third question would also be, what can i do besides reverting back to default factory settings?

Kind regards, your help is much obliged

Thanks

 

[wanchoo]

What happens if you keep F8 pressed immediately after starting? Do you get the screen with starting options.

If yes then try and start in the Safe Mode with Command Prompt. You might be able to open msconfig in this environment. I have been able to reach msconfig in this way often.

 

[Dave Atkin]

Hi cats54 and welcome to the forum.

The problem does seam virus related. Because of the extent of the damage personally I would do a re-install to make sure that you remove it. It sounds as though it has infected various system files.

Yes you can start msconfig in safe mode with command prompt. Safe mode probably isnt booting due to system file corruption.

If you are able to boot to safe mode with command prompt then type the following command into cmd: "sfc /scannow"

It will check your protected system files.

To open msconfig in cmd then you just need to type in: "start msconfig"


Dave

 

[Borg 386]

Another option you may wish to try is a Bootable AV Rescue disk.

Free Bootable AntiVirus Rescue CDs Download List

Note: Kaspersky disk has caused problems with Win 7 in the past. If they have remedied this, I do not know, so you may wish to try one of the other disks first.

As it appears that the virus did compromise some of your files, you may wish to consider a fresh start & do a re-install as Dave suggested.

http://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.html