Notebooks runs slow and freezes when I watch youtube.

LVishere · Aug 12, 2012

1. Product Name and Number HP Pavilion dv6628us Entertainment Notebook PC

2. Operating System installed (if applicable)
Windows 7 32-bit

3. Error message (if any)
Computer sometimes runs slow & often freezes when watching youtube or other video sites.

4. Any changes made to your system before the issue occurred
Replaced a noisy heat sink and fan months ago with a used one purchased through Ebay, but didn't experience the running slow until now.

Additional information: I did a memory test and HD test, they both passed. I have 2 HD and they both are affected by this glitch "youtube" glitch. Except on one of the HD, I can hardly do anything because it goes so slow. Seriously opening up a folder takes almost a complete minute. I also tested my CPU - results follow:

OS Name Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name New York
System Manufacturer Hewlett-Packard
System Model HP Pavilion dv6500 Notebook PC
System Type X86-based PC
Processor Intel(R) Pentium(R) Dual CPU T2310 @ 1.46GHz, 1467 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Hewlett-Packard F.5A, 3/22/2010
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.1.7601.17514"
User Name New York
Time Zone Central Daylight Time
Installed Physical Memory (RAM) 2.00 GB
Total Physical Memory 1.99 GB
Available Physical Memory 753 MB
Total Virtual Memory 4.98 GB
Available Virtual Memory 3.04 GB
Page File Space 2.99 GB
Page File C:\pagefile.sys

w1dpc · Aug 12, 2012

Code:

[/Chttp://h10025.www1.hp.com/ewfrf/wc/document?docname=c01604982&tmp_task=solveCategory&cc=us&dlc=en&lc=en&product=3552674

try here for your computer

LVishere · Aug 12, 2012

Thanks for responding.

I did that about 2 weeks ago. Still the same problem. I'm starting to think it's a video card problem because memory and HD passed.

centaur78 · Aug 14, 2012

Hi Lvishere

Please update you system specs in the profile

First off how many passes did you do for the memtest.....You need to do it for atleast 6-8 passes for each RAM one at a time.

Second... what test did you run for HDD.... use this to tell us the smart values..

LVishere · Aug 14, 2012

I used my BIOS diagnostic tool for memory and HDD.

----------------------------------------------------------------------------
CrystalDiskInfo 5.0.1 (C) 2008-2012 hiyohiyo
Crystal Dew World : http://crystalmark.info/
----------------------------------------------------------------------------

OS : Windows 7 Home Premium Edition SP1 [6.1 Build 7601] (x86)
Date : 2012/08/15 1:32:32

-- Controller Map ----------------------------------------------------------
+ ATA Channel 0 (0) [ATA]
- PIONEER DVDRW DVR-K17B ATA Device
- ATA Channel 1 (1) [ATA]
+ ATA Channel 0 (0) [ATA]
- ST9250827AS ATA Device
- ATA Channel 1 (1) [ATA]
- Ricoh SD/MMC Host Controller [ATA]
- ATA Channel 2 (2) [ATA]
- Ricoh xD-Picture Card Controller [ATA]
+ Intel(R) ICH8M Ultra ATA Storage Controllers - 2850 [ATA]
- ATA Channel 0 (0)
- ATA Channel 1 (1)
- Ricoh Memory Stick Controller [ATA]
+ Intel(R) ICH8M SATA AHCI Controller - 2829 [ATA]
- ATA Channel 0 (0)
- ATA Channel 1 (1)
- ATA Channel 2 (2)

-- Disk List ---------------------------------------------------------------
(1) ST9250827AS : 250.0 GB [0/2/0, pd1] - st

----------------------------------------------------------------------------
(1) ST9250827AS
----------------------------------------------------------------------------
Model : ST9250827AS
Firmware : 3.AAA
Serial Number : 5RG55CSB
Disk Size : 250.0 GB (8.4/137.4/250.0)
Buffer Size : 8192 KB
Queue Depth : 32
# of Sectors : 488397168
Rotation Rate : 5400 RPM
Interface : Serial ATA
Major Version : ATA8-ACS
Minor Version : ATA8-ACS version 4
Transfer Mode : SATA/150
Power On Hours : 8432 hours
Power On Count : 1801 count
Temparature : 55 C (131 F)
Health Status : Good
Features : S.M.A.R.T., APM, 48bit LBA, NCQ
APM Level : 8080h [ON]
AAM Level : ----

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 100 253 __6 000000000000 Read Error Rate
03 _99 _99 __0 000000000000 Spin-Up Time
04 _99 _99 _20 0000000006EA Start/Stop Count
05 100 100 _36 000000000000 Reallocated Sectors Count
07 _67 _60 _30 0032113F4B6E Seek Error Rate
09 _91 _91 __0 0000000020F0 Power-On Hours
0A 100 100 _34 000000000000 Spin Retry Count
0C _99 _99 _20 000000000709 Power Cycle Count
BB 100 100 __0 000000000000 Reported Uncorrectable Errors
BD 100 100 __0 000000000000 High Fly Writes
BE _45 _33 _45 016C43130037 Airflow Temperature
BF 100 100 __0 0000000000AB G-Sense Error Rate
C0 100 100 __0 0000000003A7 Power-off Retract Count
C1 _35 _35 __0 0000000200DB Load/Unload Cycle Count
C2 _55 _67 __0 001300000037 Temperature
C3 _60 _51 __0 0000075D91FE Hardware ECC recovered
C5 100 100 __0 000000000000 Current Pending Sector Count
C6 100 100 __0 000000000000 Uncorrectable Sector Count
C7 200 200 __0 000000000000 UltraDMA CRC Error Count
C8 100 253 __0 000000000000 Write Error Rate
CA 100 253 __0 000000000000 Data Address Mark Error

-- IDENTIFY_DEVICE ---------------------------------------------------------
0 1 2 3 4 5 6 7 8 9
000: 0C5A 3FFF C837 0010 0000 003F 003F 0000 0000 0000
010: 2020 2020 2020 2020 2020 3552 3552 4735 3543 5342
020: 0000 4000 0004 332E 4141 2020 2020 5354 3932 3530
030: 3832 3741 5320 2020 2020 2020 2020 2020 2020 2020
040: 2020 2020 2020 2020 2020 2020 2020 8010 0000 2F00
050: 4000 0200 0200 0007 3FFF 003F 003F FC10 00FB 0110
060: FFFF 0FFF 0000 0007 0003 0078 0078 0078 0078 0000
070: 0000 0000 0000 0000 0000 0502 0502 0000 0048 0040
080: 01F0 0029 346B 7D09 6103 BC09 BC09 6103 207F 0000
090: 0000 8080 FFFE 0000 FE00 0000 0000 0000 0000 0000
100: 5970 1D1C 0000 0000 0000 4000 4000 0000 5000 C500
110: 09F9 CF1D 0000 0000 0000 0000 0000 0100 0000 400E
120: 400C 0000 0000 0000 0000 0000 0000 0000 0009 5970
130: 1D1C 5970 1D1C 2020 0002 8002 8002 0000 3C06 3C06
140: FFFF 07C6 0100 0000 100F 0002 0002 0080 0000 0000
150: 6080 0000 0000 0000 0000 0000 0000 0000 1E00 000B
160: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
200: 0000 0000 0000 0000 0000 0001 0001 0000 0000 0000
210: 0000 0000 0000 0000 0000 0000 0000 1518 0000 0000
220: 0000 0000 1010 0000 0000 0000 0000 0000 0000 0000
230: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
240: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
250: 0000 0000 0000 0000 0000 A2A5

5

jnealy87 · Aug 14, 2012

LVishere said:
1. Product Name and Number HP Pavilion dv6628us Entertainment Notebook PC

Dear. client your notebook just needs more RAM around at least 4gb and maybe a new hard drive if your system still have issues after RAM upgrade shop on NEWEGG.com for a better and cheaper way to buy quality products
Best Regards
jnealy87

Layback Bear · Aug 14, 2012

Just a though. You should install SP-1. Build is 7600 and should be 7601.

LVishere · Aug 14, 2012

I had a bad experience installing a windows update and every since then I've been skeptical about updating anything from there.

Layback Bear · Aug 14, 2012

I just thought I would bring it to your attention because their are many safety features in the SP. If you need help getting your updates the good folks here can help.

LVishere · Aug 14, 2012

Layback Bear said:
I just thought I would bring it to your attention because their are many safety features in the SP. If you need help getting your updates the good folks here can help.

Please help. LOL

centaur78 · Aug 15, 2012

Hi Levishere

Code:

05 100 100 _24 [COLOR="Red"]07C000100010[/COLOR] Reallocated Sectors Count
C4 100 100 __0 [COLOR="red"]000019D20010[/COLOR] Reallocation Event Count
C5 _94 _91 __0 [COLOR="red"]000000000007[/COLOR] Current Pending Sector Count

The above values are non-zero and critical to your harddrives health..... You have bad sectors..

Do a surface scan using Chkdsk to scan for errors..

Also please download GsmartControl and do a Short Self test... and see what errors it spits our...

LVishere · Aug 15, 2012

The HD I was on did have bad sectors, but my other HD is partially brand new and I still had issues. *The HD was bad/is bad, but when I installed Windows 7 from Vista everything was OK.

Here's the new info on the other HD:

----------------------------------------------------------------------------
CrystalDiskInfo 5.0.1 (C) 2008-2012 hiyohiyo
Crystal Dew World : http://crystalmark.info/
----------------------------------------------------------------------------

OS : Windows 7 Home Premium Edition SP1 [6.1 Build 7601] (x86)
Date : 2012/08/15 1:10:54

-- Controller Map ----------------------------------------------------------
+ ATA Channel 0 (0) [ATA]
- PIONEER DVDRW DVR-K17B ATA Device
- ATA Channel 1 (1) [ATA]
+ ATA Channel 0 (0) [ATA]
- ST9250827AS ATA Device
- ATA Channel 1 (1) [ATA]
- Ricoh SD/MMC Host Controller [ATA]
- ATA Channel 2 (2) [ATA]
- Ricoh xD-Picture Card Controller [ATA]
+ Intel(R) ICH8M Ultra ATA Storage Controllers - 2850 [ATA]
- ATA Channel 0 (0)
- ATA Channel 1 (1)
- Ricoh Memory Stick Controller [ATA]
+ Intel(R) ICH8M SATA AHCI Controller - 2829 [ATA]
- ATA Channel 0 (0)
- ATA Channel 1 (1)
- ATA Channel 2 (2)

-- Disk List ---------------------------------------------------------------
(1) ST9250827AS : 250.0 GB [0/2/0, pd1] - st

----------------------------------------------------------------------------
(1) ST9250827AS
----------------------------------------------------------------------------
Model : ST9250827AS
Firmware : 3.AAA
Serial Number : 5RG55CSB
Disk Size : 250.0 GB (8.4/137.4/250.0)
Buffer Size : 8192 KB
Queue Depth : 32
# of Sectors : 488397168
Rotation Rate : 5400 RPM
Interface : Serial ATA
Major Version : ATA8-ACS
Minor Version : ATA8-ACS version 4
Transfer Mode : SATA/150
Power On Hours : 8432 hours
Power On Count : 1801 count
Temparature : 51 C (123 F)
Health Status : Good
Features : S.M.A.R.T., APM, 48bit LBA, NCQ
APM Level : 8080h [ON]
AAM Level : ----

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 100 253 __6 000000000000 Read Error Rate
03 _99 _99 __0 000000000000 Spin-Up Time
04 _99 _99 _20 0000000006EA Start/Stop Count
05 100 100 _36 000000000000 Reallocated Sectors Count
07 _67 _60 _30 0032113DE309 Seek Error Rate
09 _91 _91 __0 0000000020F0 Power-On Hours
0A 100 100 _34 000000000000 Spin Retry Count
0C _99 _99 _20 000000000709 Power Cycle Count
BB 100 100 __0 000000000000 Reported Uncorrectable Errors
BD 100 100 __0 000000000000 High Fly Writes
BE _49 _33 _45 016C43130033 Airflow Temperature
BF 100 100 __0 0000000000AB G-Sense Error Rate
C0 100 100 __0 0000000003A7 Power-off Retract Count
C1 _35 _35 __0 0000000200DB Load/Unload Cycle Count
C2 _51 _67 __0 001300000033 Temperature
C3 _60 _51 __0 0000026A363F Hardware ECC recovered
C5 100 100 __0 000000000000 Current Pending Sector Count
C6 100 100 __0 000000000000 Uncorrectable Sector Count
C7 200 200 __0 000000000000 UltraDMA CRC Error Count
C8 100 253 __0 000000000000 Write Error Rate
CA 100 253 __0 000000000000 Data Address Mark Error

-- IDENTIFY_DEVICE ---------------------------------------------------------
0 1 2 3 4 5 6 7 8 9
000: 0C5A 3FFF C837 0010 0000 003F 003F 0000 0000 0000
010: 2020 2020 2020 2020 2020 3552 3552 4735 3543 5342
020: 0000 4000 0004 332E 4141 2020 2020 5354 3932 3530
030: 3832 3741 5320 2020 2020 2020 2020 2020 2020 2020
040: 2020 2020 2020 2020 2020 2020 2020 8010 0000 2F00
050: 4000 0200 0200 0007 3FFF 003F 003F FC10 00FB 0110
060: FFFF 0FFF 0000 0007 0003 0078 0078 0078 0078 0000
070: 0000 0000 0000 0000 0000 0502 0502 0000 0048 0040
080: 01F0 0029 346B 7D09 6103 BC09 BC09 6103 207F 0000
090: 0000 8080 FFFE 0000 FE00 0000 0000 0000 0000 0000
100: 5970 1D1C 0000 0000 0000 4000 4000 0000 5000 C500
110: 09F9 CF1D 0000 0000 0000 0000 0000 0100 0000 400E
120: 400C 0000 0000 0000 0000 0000 0000 0000 0009 5970
130: 1D1C 5970 1D1C 2020 0002 8002 8002 0000 3C06 3C06
140: FFFF 07C6 0100 0000 100F 0002 0002 0080 0000 0000
150: 6080 0000 0000 0000 0000 0000 0000 0000 1E00 000B
160: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
200: 0000 0000 0000 0000 0000 0001 0001 0000 0000 0000
210: 0000 0000 0000 0000 0000 0000 0000 1518 0000 0000
220: 0000 0000 1010 0000 0000 0000 0000 0000 0000 0000
230: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
240: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
250: 0000 0000 0000 0000 0000 A2A5

centaur78 · Aug 15, 2012

I not sure i follow you....

The SMART value above is for the current drive you are on..... installing Windows 7 or vista is not the issue... you can still do that.... but those values there are signs of an impending failure to your drive.....

Please do the test and let me know what you find ....

LVishere · Aug 15, 2012

centaur78 said:
I not sure i follow you....

The SMART value above is for the current drive you are on..... installing Windows 7 or vista is not the issue... you can still do that.... but those values there are signs of an impending failure to your drive.....

Please do the test and let me know what you find ....

I have 2 Hard Drives. When my newest hard drive (Seagate) started to go really slow, I switched to the old hard drive (FUJITSU). The old hard drive did have errors, but when I switched to Windows 7 from Vista, it was usable. That is not my primary HD and I only used it because it was almost impossible to use the Seagate one. The Seagate one is fine according to the SATA test from their website. However, I'm having problems on both HD as far as the youtube glitch, freezing, and the occasional lag.

When I do the Crystal test, it says the health status is good. I posted the results right before your latest post.

centaur78 · Aug 15, 2012

I repeat... please do a surface scan on the Fujitsu now .... along with the GsmartControl ...... Short self test.

Let me know what you find , Thanks

LVishere · Aug 15, 2012

centaur78 said:
I repeat... please do a surface scan on the Fujitsu now .... along with the GsmartControl ...... Short self test.

Let me know what you find , Thanks

I am no longer on the Fujitsu. I know that HD has issues, but the general issue that I am experiencing at the moment has absolutely nothing to do with it. I'm sorry about that.

*I swapped the results of the crystaldisk info on the Fujitsu with the results of the Seagate hd on the second page.

centaur78 · Aug 15, 2012

Ok

Please follow this link and post all the files here.... We can have a look and advice

And please do update your profile specs use this if you have problem..

LVishere · Aug 15, 2012

View attachment Seven Forums.zip

centaur78 · Aug 15, 2012

Hmm

Whats the model no.. of your HP ??

Persistence REG_SZ C:\Windows\system32\igfxpers.exe
LWS REG_SZ C:\Program Files\Logitech\LWS\Webcam Software\LWS.exe -hide
ISUSScheduler REG_SZ "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
ISUSPM Startup REG_SZ C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
IgfxTray REG_SZ C:\Windows\system32\igfxtray.exe
TkBellExe REG_SZ "C:\Program Files\real\realplayer\update\realsched.exe" -osboot
AVG_TRAY REG_SZ "C:\Program Files\AVG\AVG2012\avgtray.exe"

First remove the above for startup....

Second uninstall AVG and use MSE.

Third.... Disable backup and VSS service for the time being .... theres an error caused by it for not finding the some file.......

Do these and let me know... if it still lags.....

And lastly ..... the systems log are not complete ,... please go into event viewer and save the system log as an .evtx file format as shown below and upload here

Also the msinfo32 is also corrupt.... try uploading the same again using the SF tool.

LVishere · Aug 15, 2012

Model # dv6500 or dv6628us

When I try to upload the msinfo32, it says invalid file.

When I try to upload the .evtx file, I get "Your submission could not be processed because a security token was missing.

If this occurred unexpectedly, please inform the administrator and describe the action you performed before you received this error."

Notebooks runs slow and freezes when I watch youtube.

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