Solved Nothing happens when pressing favorites star

[rad1218]

When I press the favorites star there is no drop down window that displays my favorites. My favorites do show up in my c drive on computer and can be accessed. The home button and tools button work with no problems. Have tried several different suggestions found on internet including resetting ie11, HKEY_CURRENT_USER and HKEY_USERS in which both show C:\username\favorites. This is a new computer running Windows 7 Professional 64 bit Internet Explorer 11. Any help with this issue would be greatly appreciated.

Thanks, rad

 

[Sky Ranch]

You can try this tutorial to repair or reinstall Internet Explorer:
https://support.microsoft.com/en-gb/kb/318378

Prior to reinstalling, export Favorites folder using this tutorial: Internet Explorer - Import and Export Favorites

 

[rad1218]

Thanks Sky Ranch for replying, unfortunately I have tried that same tutorial with no results. I guess I'm going to make shortcuts on my desktop for the fav's that use the most.

 

[Roderunner]

Hi Rad,
This is what I get in IE11 by clicking Favourites and the Star.

 

[Sky Ranch]

Try pressing the Favorites star when running Internet Explorer 11 as administrator and see if it works that way. See picture below:

If it works in admin mode, then disable any security suite if installed then open IE11 again and seen if it fixes the problem. Reason being is that I have experienced IE11 issues involving saving favorites due to a bug internet security software installed on my machine.

If none of the suggestions work then continue to monitor the thread as there are other's that can help.

 

[rad1218]

solved

Thank you for your help in trying to resolve this problem. After exhausting all avenues I decided to get rid of Win7 and upgrade to Win10, no problem now works perfect in Win10.

RAD