ntoskrnl.exe BSOD Randomly every few days

[essenbe]

No, he's using the card now. I am going to get him to remove the card and just use on board.

 

[gregrocker]

Isn't IGFX onboard?

May not be the same model but this sure matches closely:

In the BIOS graphics options, i have 4 options.

GFX0-GPP-IGFX-PCI

GPP-GFX0-IGFX-PCI

PCI-GFXO-GPP-IGFX

IGFX-GFXO-GPP-PCI

the manual translates as the following

GFXO = Primary video controller on a PCI-e x16 slot

GPP = Primary video controller on a PCI-e x1 slot

IGFX = onboard video display output

PCI = Primary video controller on a PCI slot.



it also says that the default setting is 'GFX0-GPP-IGFX-PCI'

How to install a GPU on a motherboard that already has onboard? - Computer Forums

 

[essenbe]

Broken Hyroid. Uninstall all the drivers for the card, Set windows update to download but let me decide, then install all of the drivers for your card. When you have finished it will say, reboot. Shut down instead of reboot. Remove your graphics card and connect the monitor to your back I/O panel to use the on board graphics, but you have to completely remove the card. Turn on the computer, go back and set windows update to automatically install updates, then run your loop of watching You Tube videos where you say you usually BSOD or anything else that causes them.

 

[essenbe]

That's correct, Greg. He's running a Dedicated Video Card in a PCIE X16 lane.

He's using the default settings in bios.

 

[essenbe]

Greg, with a setting of Auto, most boards will automatically disable the on board if there is a Dedicated card installed. The only reason the on board is there at that point is if the dedicated card goes out, you can remove it and still get video. It is essentially disabled, no matter what it is set to. Those are the on board settings, which are supposed to be disabled anyway.

There should be another section that deals with the X16, X1 lanes

 

[essenbe]

Greg, his is set to GFX0-GPP-IGFX-PCI, which, if I understand it correctly is PCIe X16 is Primary video and IGFX is secondary video adapter.

 

[Slartybart]

Mobo Reference: M5A78L-M/USB3 (PDF)

AMD Catalyst 14.4

1) Release notes

2) Download page and installation notes

AMD Catalyst Packages

Name | File Size | Revision Number | Release Date | Download Link
Catalyst Software Suite | 256 MB | 14.4 | 4/25/2014 | Download

Description:
AMD has received feedback that some users are unable to install the Catalyst 14.4 driver on some motherboards with AMD chipsets. We have investigated the issue and have determined that it was caused by the AHCI driver component that was included with the driver package.

*** We have therefore removed the AHCI driver component from the driver package and will be providing it as a separate download.

If you were affected by this issue, we recommend you download and install this updated version of the driver.

*** Before installing this driver, please ensure you have uninstalled the previous driver using the Add/Remove programs option in the Control Panel and also deleted the installation folder for the previous driver. This folder can be found at the following locations:

C:/AMD/support/14-4-win7-win8-win8.1-64-dd-ccc-whql
or
C:/AMD/support/14-4-win7-win8-win8.1-32-dd-ccc-whql​

Package contains the following graphics drivers and dependent/required software for the products specified in the current version's official release notes for the 64 bit version of Windows 7, Windows 8 and Windows 8.1:

Display Driver ver. 14.10.1006
OpenCL(tm) Driver ver. 10.0.1348.5
Catalyst Control Center
HydraVision​

 

[Broken Hyoid]

It may have created a listing for each of those shown on the right side as card options when he installed their driver? Perhaps one of them is stable?

Was there ever a stable configuration? What driver was installed then?

If you enable Automatically deliver drivers via Windows Update (Step 3) and Check for Updates, what driver does Win7 want? Are there patches provided?

Are you running the full CCC bloatware package and have you tried uninstalling it?

Hi, this is what happens when I try to automatically deliver drivers via windows update:

I haven't clicked ''Apply this fix'' as I didn't want to install any additional drivers than those I was told to. I don't even know what the ''unknown device'' is.

Broken Hyroid. Uninstall all the drivers for the card, Set windows update to download but let me decide, then install all of the drivers for your card. When you have finished it will say, reboot. Shut down instead of reboot. Remove your graphics card and connect the monitor to your back I/O panel to use the on board graphics, but you have to completely remove the card. Turn on the computer, go back and set windows update to automatically install updates, then run your loop of watching You Tube videos where you say you usually BSOD or anything else that causes them.

Okay I will fully uninstall the drivers for my Graphics Card, and remove it, then use on screen graphics, if no bsods occur in 48hrs we will know if that was the reason.

 

[Broken Hyoid]

Mobo Reference: M5A78L-M/USB3 (PDF)

AMD Catalyst 14.4

1) Release notes

2) Download page and installation notes

AMD Catalyst Packages

Name | File Size | Revision Number | Release Date | Download Link
Catalyst Software Suite | 256 MB | 14.4 | 4/25/2014 | Download

Description:
AMD has received feedback that some users are unable to install the Catalyst 14.4 driver on some motherboards with AMD chipsets. We have investigated the issue and have determined that it was caused by the AHCI driver component that was included with the driver package.

*** We have therefore removed the AHCI driver component from the driver package and will be providing it as a separate download.

If you were affected by this issue, we recommend you download and install this updated version of the driver.

*** Before installing this driver, please ensure you have uninstalled the previous driver using the Add/Remove programs option in the Control Panel and also deleted the installation folder for the previous driver. This folder can be found at the following locations:

C:/AMD/support/14-4-win7-win8-win8.1-64-dd-ccc-whql
or
C:/AMD/support/14-4-win7-win8-win8.1-32-dd-ccc-whql​

Package contains the following graphics drivers and dependent/required software for the products specified in the current version's official release notes for the 64 bit version of Windows 7, Windows 8 and Windows 8.1:

Display Driver ver. 14.10.1006
OpenCL(tm) Driver ver. 10.0.1348.5
Catalyst Control Center
HydraVision​

Hi, I would like to confirm that this driver(14.4 update) was the one I had installed on this build since the start. (the build is only a month old, all parts new)

 

[Britton30]

After uninstalling the GPU drivers and CCC did you set Windows update as shown? Then run WU manually.

The snip you posted is from Windows troubleshooting.

 

[Broken Hyoid]

Okay so I removed all my gpu drivers and removed the gpu itself, now running on the intergrated graphics chip. Windows updates is running(I changed the settings to what you advised), installing all the important updates. Will let you guys know if it BSODs at any point.

The snip you posted is from Windows troubleshooting.

So should I click ''Apply Fix'' ? I don't know what device the driver it wants to install is for.

 

[gregrocker]

Yes, enable Automatically deliver drivers via Windows Update (Step 3) and the separate Windows Updates settings Gary showed above, then Check for Updates and choose all Important and Optional Updates, install with reboots, check back until there are no more offered. These will be patches as well as drivers and are all needed except Bing.

Steve had earlier told you to only install the Windows Drivers. This is how you do it. Had you done that you likely wouldn't have had the driver warning from Windows because you'd have all the drivers already.

 

[Broken Hyoid]

Yes, enable Automatically deliver drivers via Windows Update (Step 3) and the separate Windows Updates settings Gary showed above, then Check for Updates and choose all Important and Optional Updates, install with reboots, check back until there are no more offered. These will be patches as well as drivers and are all needed except Bing.

Steve had earlier told you to only install the Windows Drivers. This is how you do it. Had you done that you likely wouldn't have had the driver warning from Windows because you'd have all the drivers already.

This is what comes up after I enable Automatically deliver drivers via Windows Update (Step 3). I assume this is because I did not install LAN/USB drivers for the mobo with this vanilla re install as they were not essential

 

[gregrocker]

Please continue with the steps given. Check for Updates, install all Important and Optional with required reboots, check for updates again until no more are left.

Steve has already said earlier in the thread for you to install only Windows Updates drivers and this is what these are.

If any drivers are then missing in Device Manager, we will help you import them from the Support Downloads webpage for the Device or mobo.

 

[Slartybart]

Thank you Broken Hyoid,

I posted that information for reference - I'm glad you simply confirmed the version.

The two asterisks are something to investigate, but not take action on until all information is known.
This is a really difficult issue - everything passes the tests.

I like the approach you're taking troubleshooting the issue - very smart.
I haven't clicked ''Apply this fix'' as I didn't want to install any additional drivers than those I was told to. I don't even know what the ''unknown device'' is.

This should help identify the device, but still do not "Apply this fix". You and essenbe are the leads on this thread, I'm jumping in and out. Anything I post is for consideration only, not an actionable item.

Well, except for identifying the device

Bill
.


http://www.sevenforums.com/tutorials/96442-device-manager-finding-unknown-devices.html

 

[Britton30]

The LAN driver is essential to connect to the internet.

 

[Broken Hyoid]

Okay so I have installed all windows updates, and also installed the LAN and USB drivers for the mobo, there are no more ''unknown device'' driver error from windows troubleshooting. Am going to run the youtube video on loop now, if it BSODs I will let you all know, otherwise if there is no BSOD in 48hrs that will pretty much confirm the GPU as the cause.

 

[essenbe]

Okay so I have installed all windows updates, and also installed the LAN and USB drivers for the mobo, there are no more ''unknown device'' driver error from windows troubleshooting. Am going to run the youtube video on loop now, if it BSODs I will let you all know, otherwise if there is no BSOD in 48hrs that will pretty much confirm the GPU as the cause.

The GPU or the Motherboard pcie slot.

 

[NoelDP]

I'll try and clarify things a bit regarding the licensing situation....

One of the things about an OEM System Builder license is that you agree to supplementary licensing terms BEFORE opening the packet to install or read the Key - the act of opening the packet indicates acceptance of the terms.
Obviously, with the Key coming by email it's not possible for you to agree or disagree to those terms - which automatically makes the license invalid, whatever any technical/activation/validation results may be.
There is also the distinct possibility that the Key and the package are counterfeits - high quality ones, maybe, but counterfeits - and/or that the Key has been duplicated and sold many times, which will result in major problems down the line.

As Essenbe says, your best option is to RMA the product and inform Amazon.

 

[Broken Hyoid]

Okay so I was using my pc for just normal internet browsing(not much else I can do with no gpu) and all of a sudden the pc freezes, and by PC I mean just the video, audio was still working as I could still hear a youtube video, but my mouse was frozen and I couldnt type anything. After 5 seconds just as I was about to hit the reset button in the PC, the screen flashes black and un-freezes, at the bottom left a bubble pops up saying:

''AMD display driver stopped responding and has recovered''

This is very similar to what happened before(as described in post #61 of this thread), except this time I am using on board graphics and the display driver recovered. Last time the display driver did not recover and the screen stayed black and I had to reboot the PC, I was using my dedicated GPU back then. This crash had also created a dump file in the ''Live Kernel Reports'' folder. After essenbe looked at the dump file posted this code:

VIDEO_TDR_TIMEOUT_DETECTED (117)
The display driver failed to respond in timely fashion.
(This code can never be used for a real bugcheck.)
Arguments:
Arg1: fffffa800a268010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88002c19dac, The pointer into responsible device driver module (e.g owner tag).
Arg3: 0000000000000000, The secondary driver specific bucketing key.
Arg4: 0000000000000000, Optional internal context dependent data.

I would like to reiterate that no BSOD occured, or dump files formed, so far with on board graphics NO BSODs have occured. Just found it weird that the driver had stopped responding and was very similar to when I was using the dedicated GPU, do not know if it is relevant.

Will keep you guys posted if an actual BSOD happens.

EDIT: okay so I forgot to mention that my motherboard chipset drivers are not installed as they were not necessary during the vanilla re install. Perhaps this was the cause of this and is irrelevant.