Numerous errors when doing Windows update!

[swampwiz]

I have been having problems installing Visual Studio 2012, and was told that I should make sure the OS is up to date, so I went ahead and tried to install the updates; however, after a number of cycles of doing updates, then rebooting, then doing more updates, etc., I have 12 updates that persist, with these errors.

What shall I do?

-> KB2310138: (Definition ~)

1.121.1363.0 : Code 80070670

1.121.1193.0 : Code 80070002

1.127.285.0 : Code 80072AFC

1.139.2266.0 : Code 80070670

-> Microsoft SQL Server 2008 R2 Service Pack 1 (~)

KB2528583 : Code 84BE01FF

-> Intel Corporation - Display - Movile Intel(R) 4 Series Express Chipset Family

: Code 80070005

-> Security Update for .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2

SP1 for x64-based Systems (~)

KB2446710 : Code 80070005

KB2478662 : Code 80070005

-> Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows

7, Server 2008, Server 2008 R2 for x64 (~)

KB2604121 : Code 643

KB2656368 : Code 80246007

KB2686827 : Code 80246007

KB2729449 : Code 643

KB2736428 : Code 643

KB2737019 : Code 643

KB2742595 : Code 643

KB2789642 : Code 643

KB2804576 : Code 643

KB2835393 : Code 643

KB2840628 : Code 643

-> Security Update for Microsoft Visual Studio 2010 (~)

KB2542054 : C0000006

-> Security Update for Windows 7 for x64-based Systems (~)

KB2724197 : Code 80246007

KB2761226 : Code 80070005

-> Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows

Vista, Windows 7, Windows Server 2008, Windows Server 2008 R2 for x64-based Systems

(~)

KB2468871 : Code 643

KB2533523 : Code 643

-> Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server

2008, Server 2008 R2 for x64 (~)

KB2600217 : Code 643

-> Update for Microsoft Visual Studio 2010 Tools for Office Runtime (~)

KB2796590 : Code 643

 

[Anak]

Hi swampwiz, welcome to 7F!

The first thing you need to do is to follow the instructions: http://www.sevenforums.com/windows-...4840-windows-update-posting-instructions.html

Omit step #5 and post any results here in this thread.

 

[swampwiz]

This is what I did:

- downloaded and ran "Windows6.1-KB947821-v27-x64"

-- it seemed to do one installation, and set up 2 directories named with hexadecimal characters, and then hung (I stopped it)

- directory: 98f52ce584d0984bf8

-- a bunch of applications that when I ran them, just responded with "Extraction Complete", but I could not detect just where the extraction result went

- directory: d4138a43bda246961104f33616

-- executed "netfx_extended_64" - got code 2203

-- executed "Setup" - got the messages "Setup has detected that this computer does not meet the requirements to complete this operation. The following blocking issues must ve resolved before you can
proceed." and "Blocking Issues: You cannot use this setup program to install the .NET Framework."

- directory: f289b98240fcabb69452a1

-- was empty

I then reran "Windows6.1-KB947821-v27-x64" and let it continue until it finished.

 

[Anak]

Did you read through the whole http://www.sevenforums.com/windows-updates-activation/264840-windows-update-posting-instructions.html

Look at step #4:

Leave it to run uninterrupted. It may appear to freeze or hang, but this is perfectly normal. If it still hasn't finished after a few hours, then notify us in your post.

Was it a few hours or just a few minutes?

If the latter re-run the System Update Readiness Tool (SURT).

 

[swampwiz]

I did let it go until it finished (which seemed to be without an error), and then tried to do Windows update, in which failed for the same 12 installs - code 643.

 

[Anak]

Code 643 means you're having a problem with either the MSI, one of your .NET Framework packages or both.

But I need to see your logs:

4. Log Collection

The steps that we have done have limited automated fixing capabilities, however they are excellent diagnostic tools and generate very informative logs.

1. Navigate to the following folder:
   C:\Windows\Logs
   ​
2. Right-click and on the CBS folder and select Copy.
3. Minimise all open windows and right-click on your Desktop, then select Paste.
4. Right-click on the CBS folder on your Desktop and select Send to > Compressed (zipped) folder.
5. A file, CBS.zip should appear on your Desktop.

 

[swampwiz]

I have attached the contents of the CBS directory in 3 parts.

 

[Anak]

We are going to try and repair your .NET Framework installations.

Go to this site read the instructions, download and run the repair tool: Microsoft .NET Framework Repair Tool

If you want to run the tool right after it is downloaded click on run, but, make sure you have any other programs and files closed before you do that.

When done, restart your machine and run the updates sequence again. Post back on success or failure.


Would you please fill in your system specs: http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html

 

[swampwiz]

I did as you had instructed, and still the 12 installs failed, again, all with code 643.

When I tried the "SystemInfo" app, I got this message:

C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support.

 

[NoelDP]

There is no CheckSUR log I can see - and no SFC results.

There are however a number of errors in the CBS logs - one of which is

2013-07-28 08:16:29, Error                 CSI    0000079c (F) STATUS_ACCESS_DENIED #10141029# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey(flg = (AllowKeyNotFound), key = {provider=NULL, handle=0}, da = (KEY_QUERY_VALUE|KEY_WOW64_64KEY), oa = @0x198d730->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[82]"\Registry\MACHINE\SOFTWARE\Wow6432Node\Microsoft\Active Setup\Installed Components"; a:(OBJ_CASE_INSENSITIVE)}, disp = Unmapped disposition: 26794144 (0x0198d8a0))[gle=0xd0000022]
2013-07-28 08:16:29, Error                 CSI    [EMAIL="0000079d@2013/7/28:04:16:29.471"]0000079d@2013/7/28:04:16:29.471[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(3676): Error STATUS_ACCESS_DENIED originated in function Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey expression: (null)
[gle=0x80004005]
2013-07-28 08:17:58, Error                 CSI    0000079e (F) STATUS_ACCESS_DENIED #10141023# from Windows::Rtl::SystemImplementation::CBufferedRegistryProvider::SysOpenKey(flg = 0, key = {provider=NULL, handle=0}, da = (KEY_ALL_ACCESS), oa = @0x198dbe0->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[121]"\Registry\MACHINE\SOFTWARE\Wow6432Node\Microsoft\Active Setup\Installed Components\{45ea75a0-a269-11d1-b5bf-0000f8051515}"; a:(OBJ_CASE_INSENSITIVE)}, disp = Unmapped disposition: 26795352 (0x0198dd58))[gle=0xd0000022]
2013-07-28 08:17:58, Error                 CSI    0000079f (F) STATUS_ACCESS_DENIED #10141022# from Windows::Rtl::SystemImplementation::CSystemIsolationLayer_IRtlSystemIsolationLayerTearoff::OpenRegistryKey(flags = (OpenForBackupIntent), da = (KEY_ALL_ACCESS), kn = [l:242{121}]"\Registry\MACHINE\SOFTWARE\Wow6432Node\Microsoft\Active Setup\Installed Components\{45ea75a0-a269-11d1-b5bf-0000f8051515}", key = NULL, disp = (null))[gle=0xd0000022]
2013-07-28 08:17:58, Error                 CSI    000007a0 (F) STATUS_ACCESS_DENIED #9891249# from RtlRunPrimitiveOperationsFromCallbacksAgainstSil(...)[gle=0xd0000022]
2013-07-28 08:17:58, Error                 CSI    000007a1 (F) HRESULT_FROM_WIN32(ERROR_ACCESS_DENIED) #9889024# from Windows::COM::CComponentStore::InternalTransact(...)[gle=0x80070005]
2013-07-28 08:17:58, Error                 CSI    000007a2 (F) HRESULT_FROM_WIN32(ERROR_ACCESS_DENIED) #9889022# from Windows::ServicingAPI::CCSITransaction::ICSITransaction2_Analyze(Flags = 1, riid = {f4d9decb-0250-4ad4-9500-85c7f2f281ec}, ppUnk = NULL, disp = 0)[gle=0x80070005]

Please fully follow the Windows Update Posting Instructions and post the requested data

 

[Anak]

Noel's right, we need those other logs.

 

[swampwiz]

OK, I did everything again, and when I got to the Microsoft Visual Studio 2010 Service Pack 1 update, the Visual Studio app (it somehow got opened and appear as its infinity symbol on an icon) showed a message box something like

the operation could not be completed

Then I continued with the Microsoft .NET Framework Repair Tool (it said that if there were any errors to continue) and got a dialog box that said:

Submit additional information

The tool is unable to resolve the installation issue on your computer. The following logs will be sent to Microsoft for further analysis.

Then when I clicked on the logs link, it downloaded a cab file FixDotNet20130731222639656, which is about 50 MB and too large for me to attach in this message. I have attached the latest from the Logs directory as had been instructed earlier. (The large cab files there have not been updated since I last sent them.)

 

[Anak]

I could only find two errors in the CBS log:

2013-07-31 15:03:45, Error                 CBS    Failed to check whether package is partially installed, package: Windows7SP1-KB976933~31bf3856ad364e35~amd64~~6.1.1.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-07-31 15:03:45, Error                 CBS    Failed to call external evaluate applicability on package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, Update: 976933-0_neutral_PACKAGE [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

And both your CheckSUR logs look incomplete as if there were problems in running SURT, all of the individual results in each log should have a summary. I'm not blaming you it just looks like there were problems in running SURT

The CheckSUR log looks incomplete, no summary.
The CheckSURpersist log has five instances of running the SURT the beginning and ending reports have no summary, the three in the middle do.

Are you absolutely sure you have Windows 7 64bit? How to check: System Information Look to #8 on list "System Type" x64 or x32 based PC?

Before you run the SURT again I would like you to do a http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html Option Two Step #2 If it found no problems go on to running the SURT, If you do have violations with the SFC scan that it couldn't fix,see blue note box below step #4.

When all good use the appropriate link to run the SURT.
If you have the x32 run this: https://www.microsoft.com/en-us/download/details.aspx?id=3132

If you have the x64 run this: https://www.microsoft.com/en-us/download/details.aspx?id=20858
Post results in next reply.

You still need to fill in your system specs: http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html See step 5 you can fill them in automatically using the tool provided.

Meanwhile I'm going to go over your most recent CBS log more thoroughly.

 

[NoelDP]

I found this was interesting....

2013-08-01 02:23:50, Info                  CBS    Failed to find package from aggreated XML string, package: Package_for_KB976933~31bf3856ad364e35~amd64~fr-FR~6.1.7601.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-08-01 02:23:50, Info                  CBS    Failed to find package from deployment update [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-08-01 02:23:50, Error                 CBS    Failed to check whether package is partially installed, package: Windows7SP1-KB976933~31bf3856ad364e35~amd64~~6.1.1.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

Not sure what it means

 

[swampwiz]

I most definitely have x64, and the Windows Resource Protection Scan had no errors. The SystemInfo app showed an error dialog, but I went ahead and got that info from the Control Panel System Information. I will go and run the Windows6.1-KB947821-v27-x64 app again.

 

[Anak]

Make sure it says this in the Title: System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [May 2013]

 

[Anak]

I found this was interesting....

2013-08-01 02:23:50, Info                  CBS    Failed to find package from aggreated XML string, package: Package_for_KB976933~31bf3856ad364e35~amd64~fr-FR~6.1.7601.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-08-01 02:23:50, Info                  CBS    Failed to find package from deployment update [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-08-01 02:23:50, Error                 CBS    Failed to check whether package is partially installed, package: Windows7SP1-KB976933~31bf3856ad364e35~amd64~~6.1.1.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

Not sure what it means

That leads back to Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

0x80070490: Windows Update error 80070490 That suggests a corrupt CBS file and a repair install is indicated. Couldn't we just rename the current CBS to CBS.OLD then rerun the SURT?

I would like to see the OP's results after his next SURT run before I go any further.

 

[NoelDP]

I *think* it implies that one of the cat files is corrupted - CheckSUR doesn't check them all

 

[swampwiz]

OK, the run of Windows6.1-KB947821-v27-x64 is complete (it did not mention any error.)

What to do now?

 

[Anak]

Where is the CBS log, including both CheckSUR logs??

What is it that you do not understand procedure?

I would like to see the OP's results after his next SURT run before I go any further. 4 Hours Ago 11:04 AM

Logs, Logs, Logs.....We need to see the Logs!!!