Solved nvlddmkm.sys BSOD when lauching games in Steam

[Alster370]

Hello,


First time im really struggling with a computer issue. PC is fine normally, I can play say MTW2 on the monitor no issues, but then I may switch to playing DOOM in big picture mode on the TV and the PC will hang then BSOD. when it boots back into windows it is unstable and usually causes several further BSODs (You will see the short time difference between the BSODs after the initial one) while just on the desktop until it settles down.



Some info to narrow it down:


have stressed the GPU and CPU with no errors, so I dont think its a hardware issue. Have run Avast and malwarebytes with no reported issues. GPU has the latest nvidia drivers installed, via clean method, as the standard method gave me similar BSODs. I use the onboard videocard to send hdmi audio to my AV reciever, so I know this may be a potential source of conflict.


Any help would be great

 

[wither 2]

I didn't look at your .zip file yet but BSODs based on the .sys file you mentioned are usually caused by the graphics card overheating. Might check to see if the fans are working and clean. Also check to see if the case vents are clean.

You can download and run the HMonitor to periodically check the CPU and GPU temperatures.

 

[Alster370]

Thanks for replying wither 2. Ive stressed the GFX card and CPU for 15 minutes with no BSOD, and the temperature of the card never exceeded 72C according to MSI Kombustor.

 

[wither 2]

It still wouldn't hurt to check those things. Takes a couple of seconds.

The .dmp file clearly points to the graphics card but is associated with different things in 4 of the .dmp files. In one case it was the Composite Bus which handles signals between the computer and connected devices. In your case, I assume the connected device is the receiver. Another of them was associated with AVAST. In another, it was the dxgkrnl.sys, which is a NVIDIA file. In another, it was hidclass.sys, which is part of the Windows Library services.

Does this happen if you play in Standard Mode?

 

[axe0]

It still wouldn't hurt to check those things. Takes a couple of seconds.

The .dmp file clearly points to the graphics card but is associated with different things in 4 of the .dmp files. In one case it was the Composite Bus which handles signals between the computer and connected devices. In your case, I assume the connected device is the receiver. Another of them was associated with AVAST. In another, it was the dxgkrnl.sys, which is a Windows file. In another, it was hidclass.sys, which is part of the Windows Library services.

Does this happen if you play in Standard Mode?

Corrected.

 

[wither 2]

Thanks for correcting me. One of those brain ..........

You didn't answer my question.

 

[Alster370]

Yes it does, steam now causes display driver crashes if launched. If I persist in trying to lauch it, a BSOD usually follows. Ive checked GFX card and its clean with fans spinning as they should, not overheating. Got 4 more BSODs, same bug check code, caused by discache.sys and dxgkrnl.sys in equal measure.

 

[wither 2]

I would have liked to see the .dmp files and event.log for those BSOD's but-

You might want to set a system restore point before doing this since it will likely disable your anti-virus.

Run msconfig.exe.

In the Services tab, check the box to "hide all Microsoft....". Click on Disable All and then Apply.

In the Startup tab, click on Disable All.

Reboot your system and try steam.

Regardless of whether or not it works, you should go back and reset everything.

 

[Alster370]

I did as you suggested in your last post. Lauched Doom repeatedly with no issues, seemed to run slower than usual but I guess thats due to the disabled drivers. It did black screen me when changing resolution, but seemed more like a game error than anything else.


I reset the services, despite my created system restore point not being detected, I could see what date each service had been disabled, and worked that way. Steam started, but Doom wouldnt launch, caused display driver hangs/crashes. Im guessing the next step is to enable one service at a time to find the culprit?


Ive attached a folder with the BSODs I mention earlier. Thank you for the help so far wither 2.

 

[wither 2]

As I understand it, the process resolved the problem but when you restored the Services and Startup items back to normal, you started getting the same problems.

As a first cut, I suggest running msconfig.exe again and look in the Startup tab for things you don't really need running in the background and disable them. Then reboot. If you have enough patience, you could do one at a time.

 

[wither 2]

Any update?

 

[Alster370]

Yes, I was waiting a bit longer to confirm, but I will say its solved now and hope I dont jinx it. After your last post I started by disabling 4 Asus services, which I believe relate to the Ai suite and others that I installed a while back, and I was curious why they were still there. After that the pc has been running fine, so Il list them here for others:


ASUS Com Service
ASUS HM Com Service
ASUS System Control Service
AsusFanControlService


I should say that its probably only one or two of these that where causing the issue, but as they relate to unstalled softwares (Ai suite, Fan Xpert), im going to leave them disabled as the pc is functioning fine again.


Thank you for your help wither 2, Il repost if the issue reappears in the next few weeks.

 

[wither 2]

You're welcome.

Thanks for the update. I'm glad your problem is resolved.