nvlddmkm.sys error with 1 BSOD

P

Phoshiz

New member
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So I just recently built my computer. Last weekend.

My OS is Windows 7 Ultimate 64bit

My specs are:
AMD Phenom II x4 955 BE
MSI 980a motherboard
eVGA Geforce 9800gtx+
A-Data Gaming 4gb of ram
OCZ ModxStream PSU 600W


After building my computer I get flickers in the monitor and suddenly it blacking out and freezing till this error pops up. "Display driver nvlddmkm stopped responding and has successfully recovered.". I'm thinking that it could be the video card and OS not being compatible.

Need some help on this issue because it is quite annoying when I'm trying to watch videos and play games. Especially when I'm watching videos T.T...
 

My Computer

OS
Windows 7 Ultimate
Well it is definitely a graphics card issue. More then likely the driver. Make sure you are running the most up to date driver and the correct driver for that card. Perform a clean uninstall and remove all files pertaining to the driver by using a program such as driver sweeper before reinstalling the drivers. On a side note.. make sure you reinstall DirectX.


Code: 
dxgkrnl.sys	dxgkrnl.sys+5cef8	fffff880`10a8a000	fffff880`10b7e000	0x000f4000	0x4ac550[B]9e[/B]	
					
dxgmms1.sys	dxgmms1.sys+ff07	fffff880`10b7e000	fffff880`10bc4000	0x00046000	0x4a5bc578		
					
nvlddmkm.sys	nvlddmkm.sys+112f9c	fffff880`0fe1a000	fffff880`10a87c80	0x00c6dc80	0x4c0d6fd7	 (The system CPU could not re-interpret what the GPU had said. Normally a driver issue.)
 
Last edited:

My Computer

Computer Manufacturer/Model Number
Barebones
OS
Windows 7 Home Premium 64bit
CPU
AMD Phenom II X6 1090T Black Edition Thuban 3.2GHz
Motherboard
MSI NF980-G65 AM3 NVIDIA nForce 980a SLI
Memory
G.SKILL Ripjaws Series 8GB (4 x 2GB) DDR3 (PC3 12800)
Graphics Card(s)
SLI GeForce GTX 480 (Fermi) 1536MB 384-bit GDDR5
Sound Card
onboard
Monitor(s) Displays
Toshiba TV 42'' or 27.5'' widescreen monitor
Screen Resolution
1920x1080 60hz
Hard Drives
2x SAMSUNG Spinpoint F3 HD103SJ 1TB 7200 RPM 32MB Cache SATA 3.0Gb/
PSU
Antec TPQ-1200 1200W Continuous Power with PowerCache
Case
COOLER MASTER HAF 932 RC-932-KKN1-GP Black Steel ATX Full To
Cooling
1 x 140mm rear fan, 3x 230mm Fans (front, top, side)
Keyboard
Logitech G15
Mouse
Logitech MX 518
Internet Speed
13 mb/s down 5.5 mb/s up
Other Info
Main system.. other system is slightly different
Hi,

Code: 
[font=lucida console]*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800544b4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800ff2cf9c, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc00000b5, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 000000000000000a, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
[COLOR=Red]nvlddmkm[/COLOR]+112f9c
fffff880`0ff2cf9c 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`03c209c8 fffff880`10ae6ef8 : 00000000`00000116 fffffa80`0544b4e0 fffff880`0ff2cf9c ffffffff`c00000b5 : nt!KeBugCheckEx
fffff880`03c209d0 fffff880`10ae6cd3 : fffff880`0ff2cf9c fffffa80`0544b4e0 fffffa80`05caed50 fffffa80`06120410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`03c20a10 fffff880`10b8df07 : fffffa80`0544b4e0 00000000`c00000b5 fffffa80`05caed50 fffffa80`06120410 : dxgkrnl!TdrIsRecoveryRequired+0x273
fffff880`03c20a40 fffff880`10bb7b75 : 00000000`ffffffff 00000000`000067ff 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`03c20b20 fffff880`10bb62bb : 00000000`00000102 00000000`00000000 00000000`000067ff 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`03c20b50 fffff880`10b892c6 : ffffffff`ff676980 fffffa80`06120410 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`03c20bf0 fffff880`10bb5e7a : 00000000`00000000 fffffa80`061c3d50 00000000`00000080 fffffa80`06120410 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`03c20d00 fffff800`02d2aa86 : 00000000`fffffc32 fffffa80`06121060 fffffa80`039739e0 fffffa80`06121060 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`03c20d40 fffff800`02a63b06 : fffff880`02f63180 fffffa80`06121060 fffff880`02f6dfc0 fffff880`01262534 : nt!PspSystemThreadStartup+0x5a
fffff880`03c20d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+112f9c
fffff880`0ff2cf9c 4883ec28        sub     rsp,28h

SYMBOL_NAME:  nvlddmkm+112f9c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: [COLOR=Red]nvlddmkm[/COLOR]

IMAGE_NAME:  [COLOR=Red]nvlddmkm.sys[/COLOR]

DEBUG_FLR_IMAGE_TIMESTAMP:  4c0d6fd7

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_[COLOR=Red]nvlddmkm.sys[/COLOR]

BUCKET_ID:  X64_0x116_IMAGE_[COLOR=Red]nvlddmkm.sys
[/COLOR]
Followup: MachineOwner[/font]
Agreed. This a graphics error.
It has a 0x116 STOP CODE. Have a look at this thread on 0x116 Troubleshooting: http://www.sevenforums.com/crash-lo...deo_tdr_error-troubleshooting.html#post565834

Regards,
Reventon
 

My Computer

OS
Windows 7 x64, Windows XP SP3, Fedora
Davidxtux said:
Well it is definitely a graphics card issue. More then likely the driver. Make sure you are running the most up to date driver and the correct driver for that card. Perform a clean uninstall and remove all files pertaining to the driver by using a program such as driver sweeper before reinstalling the drivers. On a side note.. make sure you reinstall DirectX.


Code: 
dxgkrnl.sys	dxgkrnl.sys+5cef8	fffff880`10a8a000	fffff880`10b7e000	0x000f4000	0x4ac550[B]9e[/B]	
					
dxgmms1.sys	dxgmms1.sys+ff07	fffff880`10b7e000	fffff880`10bc4000	0x00046000	0x4a5bc578		
					
nvlddmkm.sys	nvlddmkm.sys+112f9c	fffff880`0fe1a000	fffff880`10a87c80	0x00c6dc80	0x4c0d6fd7	 (The system CPU could not re-interpret what the GPU had said. Normally a driver issue.)
Click to expand...

How do I use driver sweeper, I just downloaded the Guru3D. I'm pretty new to computer building and handling. So if it seems that I'm asking a lot of question its so I don't mess up and learn more about computers.
 

My Computer

OS
Windows 7 Ultimate
Download driver sweeper from here: Guru3D - Driver Sweeper (Setup) download from Guru3D.com

It appears pretty self explanatory if you want to get rid of NVidia graphics drivers.

Download the relevant NVidia driver (but do not install) before running driver sweeper, so you can immediately install the new driver.

Also, boot into SAFE MODE before you run Driver Sweeper, so that the NVidia graphics drivers are not loaded.
 

My Computer

OS
Windows 7 x64, Windows XP SP3, Fedora
So Basically, I would just restart my computer into safe mode. What is the command to do so. Which box on the Driver Sweeper should I tick? Do I press analyze or clean?
 

My Computer

OS
Windows 7 Ultimate
Okay thanks. But for running safe mode. I only see that screen when I hold the power switch to turn off my computer and then turn it back on. Is that the only way to reach that page when booting?
 

My Computer

OS
Windows 7 Ultimate
So I tried the uninstalling of the driver and reinstall. Still does not work. I'm using furmark and evga precision to check my video cards stability. I get freezes that does not unfreeze and still that error.
 

My Computer

OS
Windows 7 Ultimate
The dump files pointed directly to your graphics card drivers. So if it is not the drivers then we must assume it is a hardware fault. Monitor temperatures and if the card temperatures appear normal before a freeze then you might have a bad card. Before we jump to that step did you install the new directx?
 

My Computer

Computer Manufacturer/Model Number
Barebones
OS
Windows 7 Home Premium 64bit
CPU
AMD Phenom II X6 1090T Black Edition Thuban 3.2GHz
Motherboard
MSI NF980-G65 AM3 NVIDIA nForce 980a SLI
Memory
G.SKILL Ripjaws Series 8GB (4 x 2GB) DDR3 (PC3 12800)
Graphics Card(s)
SLI GeForce GTX 480 (Fermi) 1536MB 384-bit GDDR5
Sound Card
onboard
Monitor(s) Displays
Toshiba TV 42'' or 27.5'' widescreen monitor
Screen Resolution
1920x1080 60hz
Hard Drives
2x SAMSUNG Spinpoint F3 HD103SJ 1TB 7200 RPM 32MB Cache SATA 3.0Gb/
PSU
Antec TPQ-1200 1200W Continuous Power with PowerCache
Case
COOLER MASTER HAF 932 RC-932-KKN1-GP Black Steel ATX Full To
Cooling
1 x 140mm rear fan, 3x 230mm Fans (front, top, side)
Keyboard
Logitech G15
Mouse
Logitech MX 518
Internet Speed
13 mb/s down 5.5 mb/s up
Other Info
Main system.. other system is slightly different
No, where can I get the new direct x. I just monitored my GPU temperature. It goes up to 60+degrees and thats when it starts to have red pixels and blink then go black.
 

My Computer

OS
Windows 7 Ultimate
No, where can I get the new direct x. I just monitored my GPU temperature. It goes up to 60+degrees and thats when it starts to have red pixels and blink then go black.
Click to expand...

Ok, then you have a hardware fault.
 

My Computer

OS
Windows 7 x64, Windows XP SP3, Fedora
reventon said:
No, where can I get the new direct x. I just monitored my GPU temperature. It goes up to 60+degrees and thats when it starts to have red pixels and blink then go black.
Click to expand...

Ok, then you have a hardware fault.
Click to expand...

Ok What do I have to do? Ask the manufacturer for a refund... or new product? I signed up for the life time warranty but have seemed that the site took down my account.
 

My Computer

OS
Windows 7 Ultimate
Ok What do I have to do? Ask the manufacturer for a refund... or new product? I signed up for the life time warranty but have seemed that the site took down my account.
Click to expand...

If you have a life-time warranty then get it replaced under that.
 

My Computer

OS
Windows 7 x64, Windows XP SP3, Fedora
reventon said:
Ok What do I have to do? Ask the manufacturer for a refund... or new product? I signed up for the life time warranty but have seemed that the site took down my account.
Click to expand...

If you have a life-time warranty then get it replaced under that.
Click to expand...

Put it simply, my parents threw out my box and the site deleted my account which had the life time warranty. I bought this card a few months ago and was sitting in my room in its box till last weekend.
 

My Computer

OS
Windows 7 Ultimate
What brand card is it? If you are very lucky the manufacturer will accept direct returns.
 

My Computer

OS
Windows 7 x64, Windows XP SP3, Fedora
It's listed in the first page. eVGA Nvidia Geforce 9800 GTX+.
 

My Computer

OS
Windows 7 Ultimate
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