OEM 7 Pro Refurbished activation after fresh install of OS

[Coolthoughts]

A refurbished laptop with a valid copy of Win 7 Pro randomly locked up. I installed Win 7, from disk, but did not copy the activation code. Now I cannot reactivate it.

It has a COA on back, but this includes a number that is will not activate the laptop.
I can't even enter it in, since it starts with "00212"

Originally, it was sold with Vista, and has a Vista activation key in the battery compartment. This does not work.

thanks in advance for any assistance.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-CM74G-RPHKF-PW487
Windows Product Key Hash: 71BRYMECVaSXedfumfu8zryHJVY=
Windows Product ID: 00371-177-0000061-85088
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.048
ID: {15FD7056-3561-4B3F-8E37-0347AF906875}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7600.win7_rtm.090713-1255
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{15FD7056-3561-4B3F-8E37-0347AF906875}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PW487</PKey><PID>00371-177-0000061-85088</PID><PIDType>5</PIDType><SID>S-1-5-21-63289136-2619409285-3318732230</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E6410</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A16</Version><SMBIOSVersion major="2" minor="6"/><Date>20131205000000.000000+000</Date></BIOS><HWID>96B83607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>E2     </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-177-000006-00-1033-7600.0000-0022015
Installation ID: 020613893942011944778311242075403883892514383680386143
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: PW487
License Status: Notification
Notification Reason: 0xC004F009 (grace time expired).
Remaining Windows rearm count: 3
Trusted time: 9/21/2015 2:26:09 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LAAAAAEAAAABAAEAAQABAAAAAgABAAEA6GEq5X3CIgHw3oyrUPhgUhJVXF0=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			DELL  		E2     
  FACP			DELL  		E2     
  HPET			DELL  		E2     
  BOOT			DELL  		E2      
  MCFG			A M I 		GMCH945.
  TCPA					
  SLIC			DELL  		E2     
  SSDT			PmRef		CpuPm

 

[Layback Bear]

Where did you get your copy of Windows 7 Pro and it's COA key?

You have this and as far as I can find it is a Default key and will never activate.

Windows Product Key: *****-*****-CM74G-RPHKF-PW487

A Vista key will not activate Windows 7

 

[Coolthoughts]

I bought it from a "reputable" Ebay seller... When the issue arose, I requested a copy of the activation key and they said they were unable to provide it. Since then, I've only bought refurbs from Dell.

But the useless laptop is cluttering up my office and I'm reluctant to toss it since we have a use for it & it's good enough. It does have what looks to be an authentic windows COA MS part QLF-00311 with a security ribbon.

dynamictechdirect1dynamictechdirect1 (14752)
99.4% positive feedback
Dynamic Tech Direct is a stocking reseller of new, used and professionally refurbished computer products: computers, laptops, processors, memory, hard drives, motherboards, IT/enterprise gear, networking equipment and much more.

Dell Latitude E6410 i5-M540 2.53GHz, 4GB Ram, 160GB HDD, Win 7 Pro, item ( 281225953691 )

 

[Layback Bear]

When the Dell computer was delivered to you, what operating system was pre-installed?

I will request our expert on such matter to take a look at your problem to make sure I haven't misguided you.
He also may have some advice to solve your problem.
Just hang in there, he is always busy to very busy.

His name is Noel.

 

[Coolthoughts]

The COA has an official looking serial number, but it is not the key and cannot be entered to activate Win 7. I tried using the above displayed "default" key to restore / find the original key (which was present when I bought it), but it did not work. I understand that the Vista key will not work, but that's what's present in the battery area.

 

[Coolthoughts]

Windows 7 Pro was installed by the refurbisher. That is why I bought it.

 

[Layback Bear]

Thank you for the information.
Just hang in there. Noel lives on the other side of the globe.

 

[NoelDP]

There is no valid Product Key that includes a '0' -

Note that the following characters cannot be used - A E I L N O S U Z 1 0 - so don't bother trying unless you like the noise it makes

most of the time, what looks like a '0' is actually a 'Q'

Having said that, it looks to me as if this machine originally shipped with Windows 8 installed, although there appears to be a valid Win7 SLIC table, which would mean that a Dell Recovery disk may work. Do you have any Dell Windows 7 Recovery disks to hand?

 

[Porthos]

It has a COA on back, but this includes a number that is will not activate the laptop.
I can't even enter it in, since it starts with "00212"

It is probably a citizenship refurbishers COA that does not have the key and is not to be sold to just anybody. It was to have more paperwork with it as well.

Noel, Remember the end of this post.

https://social.microsoft.com/Forums...y-supplied-with-machine?forum=genuinewindows7

 

[Coolthoughts]

Thanks for the info and suggestions!

re: Dell Recovery disk, I do not have one.
I used a purchased recovery disk, but it was not specific to Dell.

I did find this 682,377 kb cabinet file which may be the original from Dell (from Dell help forum). I downloaded but couldn't figure out what to do with it, and didn't know that it would help with the unlock key issue.
E6410-win7-A11-D2H6P.CAB

it is here:
Latitude E6410 Windows 7 Driver CAB - Enterprise Client - Wiki - Client and Mobile Solutions - Dell Community

 

[NoelDP]

That appears to be merely a driver disk, and won't do anything for you in terms of activation.

Is there a COA sticker on the machine's case, or a Windows 8/Win8Pro sticker?
See here for examples... How to tell - Hardware

 

[Coolthoughts]

I reviewed the link, and I have the COA, but I do not have the PDF / printed page with the Key. It was not included with my laptop.

https://social.microsoft.com/Forums...y-supplied-with-machine?forum=genuinewindows7

 

[Coolthoughts]

There is a COA on the bottom of the Laptop, Win 7 Pro. There is no Key for Win 7.

 

[NoelDP]

I hate these new Refurb program rules!
If you're lucky you may be able to get a set of recovery disks from Dell for a reasonable sum - but this is one case where eBay is probably as good as anything. YOu should be able to get the disks from there for a lot less