Office 2010 Professional Plus Updates

[Paulks]

Help!!!

I have now spent what seems to have been Months trying to get these updates that I keep being told about to install. I have trawled the Web, looked at all the fixes and checked registry entries, nothing works.

To be honest I am at a complete loss, everything else I have updates, but this 2010...no chance.

I am UK based and the software was purchased for my daughter while she was at Uni from Software4Students, it does say not to be sold outside Europe.

I am running Windows 7 Professional 64-bit

Thanks

Paul

 

[Bill2]

Service pack 1 was recently released for Office 2010, this includes all cumulative updates.

Description of Office 2010 SP1

I suggest you download the 64 bit standalone installer (method 2 in above link), burn it to a CD and install. Keep the CD for future re-use.

 

[Paulks]

Sorry should have said its the 32 bit version of 2010, thanks for coming back so quick

 

[Bill2]

Sorry should have said its the 32 bit version of 2010, thanks for coming back so quick

If its Office 32 bit, yes the 32 bit installer.

 

[Paulks]

Just when I thought I was fixed I get an error pop up that says "An error occurred while running detection"...sheesh

 

[Bill2]

Where, when, how?

 

[Paulks]

I ran the installer, okayed the License terms, it started to run then up it popped.....

Just checked and Office is installed on C drive so...

 

[Bill2]

Check in installed updates, SP1 may already be installed.

You can also check within Office itself.

How To Know Your Microsoft Office 2010 Version And Edition

 

[Paulks]

No, none of it installed and still have the original version, the SP1 only ran for seconds

 

[Bill2]

The long way would be to check the installer log but try some quick things first.

1) Disable the AV.

2) Create some more free space on the hard disk.

3) Clear temp folders, you can use CCleaner.

4) Run a chkdsk on C: drive.

 

[Paulks]

Sadly...still no joy, its as if it can't find the installation

 

[Bill2]

Can you please run a repair of Office?

Repair Microsoft Office 2010

Then run a sfc scan on windows.

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Now, try installing sp1.

If you have the office 2010 disk and key handy, you can try uninstalling Office, rebooting, installing and activating, then running the sp1 installer.

If still no joy, enable windows installer logging (run sp1 after that) and we can see if there are any clues there.

Solved Make Windows Installer Logging active? - Vista Forums

 

[Paulks]

Don't believe this, uninstalled, re-booted, ran CC, installed fresh, ran SP1...same error message, I have made installer log active, how do I view it

sorry to be a pain

 

[Bill2]

The new log's file name is random, but begins with the letters "Msi" and end with a .log extension. To locate the Temp folder location, type the following line at a command prompt:


cd %temp%

Its described in the MS support page linked on the vistax64 page.

 

[Paulks]

hmmm, obviously that didn't work as I don't have anything like that, lots of opatchinstall logs but nothing beginning with Msi

 

[Bill2]

Any errors, not necessarily starting with msi?

 

[Paulks]

Wouldn't have a clue where to look, how can I get a screenshot on here and you may be able to see

 

[Bill2]

http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Depends on how big the log is.

 

[Paulks]

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[Bill2]

I guess it would be the opatchinstall.log files. I noticed most are sized either about 185 mb or about 962 mb. Suggest you open one of the 185 mb size files first and see if you can find the error line and code. Really annoying to go through all these hoops for a simple update install, I must say.