Office 2010 Professional Trial on Windows 7 - ose.exe missing

[eapen jacob]

Hi,


I run windows 7 ultimate 32 bit. I previously had office 2010 beta which i did a complete clean uninstall and removed registries. Office 2010 Professional was downloaded from the MS Office website and so was the key.

But when i tried installing Office 2010 professional plus trial i got an error - Error attaching to OSE, error 0x00000000.

i was asked to check whether ose.exe was running. For some odd reason i am unable to find OSE in services.exe.

I understand its supposed to be in "\Program Files\Common Files\Microsoft Shared\Source Engine\" , but there is no folder called "source engine" in the Microsoft Shared folder. I did a complete search for ose.exe and source engine folder in hidden and system folders but unable to find it.

Please advice. I dont have an installation cd. I downloaded office 2010 from the website link given above. Also i dont have any virus on my system which could have corrupted or deleted ose.

Thanks.

 

[LiquidSnak]

You could try downloading the file again from microsoft. It is possible your download was corrupted by something or other.

Microsoft Office Online

 

[eapen jacob]

Hi,
I have downloaded multiple versions of office 2010 and all have the same error.
Forgive my lack of knowledge, but i just wanted to check if the folder "source engine" and the file "ose.exe", do they both exist only if ms office already exists on the system?
I can post a detailed report on my overall problem if required.

Thank you,
Eapen

 

[Bill2]

Do you have a service called Office Source Engine? If yes, set it to automatic and start it.

Also, if the downloaded office is in iso form, try extracting the files to a folder, then try to locate the file ose.exe. If you can find it, copy to the folder its missing from.

This could be related to a bad beta uninstall. Check this link.

How To: Uninstalling Microsoft Office 2010 Beta, when the normal uninstaller says it failed. (Also works for all versions of Office 2007) | Tech Geek and More

 

[eapen jacob]

Hi Bill,

Thanks for your reply. There is no "Office Source Engine" running in the services. Also, i downloaded it as an exe file from Microsoft.com so am unable to extract ose.exe file.
Also, i have used all the fixes with the same no result.
I shall paste below a summary of my problems. Even though the "key" error is not coming now, im still getting the unable to attach to ose error.
===================================================================

I run windows 7 ultimate 32 bit. I previously had office 2010 beta which i did a complete clean uninstall. Office 2010 Professional was downloaded from the MS Office website and so was the key.

But when i tried installing Office 2010 professional plus trial i initially got an error - Error attaching to OSE, error 0x00000000. DUring this time i never got a product key error notification.

But i did the following clean ups mentioned bellow, after which i got the error "Error 25004. The product key you entered cannot be used on this machine". After this error automatic roll backs happened. Post which i have again done all the details mentioned below, but i still get the same error.

Before giving feedback please note what all i have done:

- downloaded all the fixes from microsoft site as recommended and removed all traces of office if any - ran all the "fixit" versions

- downloaded and cleaned all the registries manually and through various registry cleaner options and the cleaner from the microsoft site

- there are no Office registries left in the regedit
- all files on Office have been deleted, i.e from program folder,temp,help,etc - ran Windows Installer Cleanup Utility
- register and unregister the windows installer service
- there is no Rgstrtn.lck file which needs to be deleted
- redownlaoded the program, ran as administrator, and tried again, same error
- downloaded home and student version but still same error - tried installing with only "system services" and only Microsoft files starting up option in msconfig
- i checked the error log in the temp folder and this was the last error report before roll back "Error attaching to OSE, error 0x00000000
Stopping running ose"
- this is the not the first time im trying to enter the same key as all the first times failed and still trying.


I have gone through most of the recommendations in this website , but nothing has worked. Please let me know what more information you need.

Thank you,