Office 2010 Home and Business no longer works after installing Norton 360. The title bar of any Office application shows Unlicensed product and a pop-up displays indicating that the license cannot be verified and I should repair the Office program via Control Panel.
I have repaired Office several times. I have also removed it completely and installed it again, to no avail. I tried to remove Office with Fix It 50450, but that program could not be executed due to an unexpected error during the installation of the package; there may be an error with the package, error code 2738.
I have been in contact with the Norton helpdesk and they have checked my system remotely. According to them the problem has nothing to do with Norton. The history showed no signs of Norton blocking anything.
Going back to a restore point is not possible, because with the installation of Norton all previous restore points were apparently deleted.
MGADiag reports the following error on the Licensing tab: "CScript Error: Can't find script engine "VBScript" for script "C:\Windows\system32\slmgr.vbs"
I found a message by NoelDP and following his suggestion I changed a registry entry back to this:
In my case, there was a path that had McAfee in it. The vbscript.dll file is present in the system32 folder, but has a very recent date, 31-10-2015. I don't know if that is significant.
Starting an Office application in safe mode is not possible either.
Here are the full results of MGADiag. Note that only Office 2003 is mentioned; Office 2010 is missing. (Only Publisher 2003 is still installed and is working properly, without the license error.)
I have repaired Office several times. I have also removed it completely and installed it again, to no avail. I tried to remove Office with Fix It 50450, but that program could not be executed due to an unexpected error during the installation of the package; there may be an error with the package, error code 2738.
I have been in contact with the Norton helpdesk and they have checked my system remotely. According to them the problem has nothing to do with Norton. The history showed no signs of Norton blocking anything.
Going back to a restore point is not possible, because with the installation of Norton all previous restore points were apparently deleted.
MGADiag reports the following error on the Licensing tab: "CScript Error: Can't find script engine "VBScript" for script "C:\Windows\system32\slmgr.vbs"
I found a message by NoelDP and following his suggestion I changed a registry entry back to this:
Code:
[HKEY_CLASSES_ROOT\CLSID\{B54F3741-5B07-11cf-A4B0-00AA004A55E8}\InprocServer32]
@="C:\\Windows\\system32\\vbscript.dll"
"ThreadingModel"="Both"In my case, there was a path that had McAfee in it. The vbscript.dll file is present in the system32 folder, but has a very recent date, 31-10-2015. I don't know if that is significant.
Starting an Office application in safe mode is not possible either.
Here are the full results of MGADiag. Note that only Office 2003 is mentioned; Office 2010 is missing. (Only Publisher 2003 is still installed and is working properly, without the license error.)
Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
Windows Product ID: 00371-OEM-8992671-00524
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {4E4914CB-F896-42CE-B75E-F3E58D06323E}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.151019-1254
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Editie 2003 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{4E4914CB-F896-42CE-B75E-F3E58D06323E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-3746140786-2384504557-1134594132</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 620 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A00</Version><SMBIOSVersion major="2" minor="6"/><Date>20110412000000.000000+000</Date></BIOS><HWID>AF8A0800010000FE</HWID><UserLCID>0413</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>West-Europa (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>WN09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110413-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Editie 2003</Name><Ver>11</Ver><Val>B57F76EB6731DDC</Val><Hash>F+Xjr3w99UOIdWq+JIBojisGvic=</Hash><Pid>73050-750-1460406-57646</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
CScript-fout: Kan script-engine VBScript voor script C:\Windows\system32\slmgr.vbs niet vinden.
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:18:2015 18:33
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
N/A, hr = 0x8007000d
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL WN09
FACP DELL WN09
HPET DELL WN09
MCFG DELL WN09
SSDT AMICPU PROC
SLIC DELL WN09
OSFR DELL M08My Computer
At a glance
Windows 7 Professional 64 bitIntel i54 GB
- Computer type
- PC/Desktop
- Computer Manufacturer/Model Number
- Dell Inspiron 620
- OS
- Windows 7 Professional 64 bit
- CPU
- Intel i5
- Memory
- 4 GB
- Antivirus
- Norton 360
