Office 2010 will no install.

ZenixNet

ZenixNet

Student IT
Power User
Local time
2:27 PM
Messages
331
Location
Ohio - U.S.A
I bought Office 2010 Home and Student and I can not get it to install on my Dell Studio Xps 8100. I got it to install on my laptop, but not my desktop. I have removed all I can of 2007 (Publisher will not uninstall) and I have left the installation run for many many hours. I have tried installing in a clean boot as well. Any suggestions?
 

My Computer

Computer Manufacturer/Model Number
Dell XPS 8100
OS
Windows 7 Home Premium 64-bit
CPU
Intel Core i7 860 @ 2.80GHz
Motherboard
Dell Inc. 0T568R
Memory
8.0GB Dual-Channel DDR3 @ 529MHz 4-7-7-20
Graphics Card(s)
ATI Radeon HD 5770
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
3 Widescreen HD Monitors
Screen Resolution
1600x800
Hard Drives
1000GB Seagate ST31000528AS (SCSI)
1500GB Western Digital WDC WD1001FALS-00J7B1 (SCSI)
PSU
750W
Case
-
Cooling
Fans
Keyboard
Logitech Illuminated Keyboard
Mouse
Logitech MX
Internet Speed
6MBS-15MBS Upload
Other Info
Laptop (Dell Studio 1537)
Intel Mobile Core 2 Duo T6400 @ 2.00GHz
4.0GB Dual-Channel DDR2
What error message are you getting?
 

My Computer

Computer Manufacturer/Model Number
Dell and Custom
OS
Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
CPU
System 1: i7 [email protected], System 2: AMD FX-4100 Zambezi 3.6G
Motherboard
System 1:Dell 06NWYK System 2: ASUS M5A97 AM3+
Memory
System 1: 8GB System 2: 8GB
Graphics Card(s)
System 1: ATI FirePro V4800 System 2: Radeon HD 6850
Sound Card
System 1: onboard System 2: onboard
Monitor(s) Displays
System1: Viewsonic HDMI 24"
Screen Resolution
System 1: 1920x1080 System 2: 1920x1080
Hard Drives
System 1: Mirrored .5B drives System 2: Seagate Barracuda ST1000DM003 1TB 7200 RPM 64MB Cache SATA 6.0Gb/s
Case
System 1: Dell System 2: Cooler Master
Internet Speed
10 MBPS
Lemur said:
What error message are you getting?
Click to expand...

Im not getting any error message, it just hangs for hours at either 50% or 100%.
 

My Computer

Computer Manufacturer/Model Number
Dell XPS 8100
OS
Windows 7 Home Premium 64-bit
CPU
Intel Core i7 860 @ 2.80GHz
Motherboard
Dell Inc. 0T568R
Memory
8.0GB Dual-Channel DDR3 @ 529MHz 4-7-7-20
Graphics Card(s)
ATI Radeon HD 5770
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
3 Widescreen HD Monitors
Screen Resolution
1600x800
Hard Drives
1000GB Seagate ST31000528AS (SCSI)
1500GB Western Digital WDC WD1001FALS-00J7B1 (SCSI)
PSU
750W
Case
-
Cooling
Fans
Keyboard
Logitech Illuminated Keyboard
Mouse
Logitech MX
Internet Speed
6MBS-15MBS Upload
Other Info
Laptop (Dell Studio 1537)
Intel Mobile Core 2 Duo T6400 @ 2.00GHz
4.0GB Dual-Channel DDR2
Is this a 64-bit install on a 32-bit OS?
Also, disable virus scanner.
How far do you get in the install process?
 

My Computer

Computer Manufacturer/Model Number
Dell and Custom
OS
Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
CPU
System 1: i7 [email protected], System 2: AMD FX-4100 Zambezi 3.6G
Motherboard
System 1:Dell 06NWYK System 2: ASUS M5A97 AM3+
Memory
System 1: 8GB System 2: 8GB
Graphics Card(s)
System 1: ATI FirePro V4800 System 2: Radeon HD 6850
Sound Card
System 1: onboard System 2: onboard
Monitor(s) Displays
System1: Viewsonic HDMI 24"
Screen Resolution
System 1: 1920x1080 System 2: 1920x1080
Hard Drives
System 1: Mirrored .5B drives System 2: Seagate Barracuda ST1000DM003 1TB 7200 RPM 64MB Cache SATA 6.0Gb/s
Case
System 1: Dell System 2: Cooler Master
Internet Speed
10 MBPS
Lemur said:
Is this a 64-bit install on a 32-bit OS?
Also, disable virus scanner.
Click to expand...
It's a 64-Bit OS. I have also disabled my anti virus - no difference.
 

My Computer

Computer Manufacturer/Model Number
Dell XPS 8100
OS
Windows 7 Home Premium 64-bit
CPU
Intel Core i7 860 @ 2.80GHz
Motherboard
Dell Inc. 0T568R
Memory
8.0GB Dual-Channel DDR3 @ 529MHz 4-7-7-20
Graphics Card(s)
ATI Radeon HD 5770
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
3 Widescreen HD Monitors
Screen Resolution
1600x800
Hard Drives
1000GB Seagate ST31000528AS (SCSI)
1500GB Western Digital WDC WD1001FALS-00J7B1 (SCSI)
PSU
750W
Case
-
Cooling
Fans
Keyboard
Logitech Illuminated Keyboard
Mouse
Logitech MX
Internet Speed
6MBS-15MBS Upload
Other Info
Laptop (Dell Studio 1537)
Intel Mobile Core 2 Duo T6400 @ 2.00GHz
4.0GB Dual-Channel DDR2

My Computer

Computer Manufacturer/Model Number
Dell XPS 8100
OS
Windows 7 Home Premium 64-bit
CPU
Intel Core i7 860 @ 2.80GHz
Motherboard
Dell Inc. 0T568R
Memory
8.0GB Dual-Channel DDR3 @ 529MHz 4-7-7-20
Graphics Card(s)
ATI Radeon HD 5770
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
3 Widescreen HD Monitors
Screen Resolution
1600x800
Hard Drives
1000GB Seagate ST31000528AS (SCSI)
1500GB Western Digital WDC WD1001FALS-00J7B1 (SCSI)
PSU
750W
Case
-
Cooling
Fans
Keyboard
Logitech Illuminated Keyboard
Mouse
Logitech MX
Internet Speed
6MBS-15MBS Upload
Other Info
Laptop (Dell Studio 1537)
Intel Mobile Core 2 Duo T6400 @ 2.00GHz
4.0GB Dual-Channel DDR2
Try completely uninstalling Office with this tool ... Office Uninstaller ... then run the setup file as administrator ... this should resolve your installation problem ... ;)
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
LENOVO K450 @3.0GHZ
OS
64-bit Windows 8.1 Pro
CPU
Core(TM) i5 CPU 4330 Haswell @ 3.20GHz
Motherboard
LENOVO
Memory
12.00 GB
Graphics Card(s)
Intel(R) HD Graphics
Sound Card
Intel HD integtrated
Monitor(s) Displays
HP 25' ISP Monitor
Screen Resolution
1900/1020
Hard Drives
(1) ST1000DM003-1CH162 (2) Generic STORAGE DEVICE USB Device (3) Generic STORAGE DEVICE USB Device
Internet Speed
100mb down/10mb up

My Computer

Computer Manufacturer/Model Number
Dell and Custom
OS
Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
CPU
System 1: i7 [email protected], System 2: AMD FX-4100 Zambezi 3.6G
Motherboard
System 1:Dell 06NWYK System 2: ASUS M5A97 AM3+
Memory
System 1: 8GB System 2: 8GB
Graphics Card(s)
System 1: ATI FirePro V4800 System 2: Radeon HD 6850
Sound Card
System 1: onboard System 2: onboard
Monitor(s) Displays
System1: Viewsonic HDMI 24"
Screen Resolution
System 1: 1920x1080 System 2: 1920x1080
Hard Drives
System 1: Mirrored .5B drives System 2: Seagate Barracuda ST1000DM003 1TB 7200 RPM 64MB Cache SATA 6.0Gb/s
Case
System 1: Dell System 2: Cooler Master
Internet Speed
10 MBPS
Tews said:
Try completely uninstalling Office with this tool ... Office Uninstaller ... then run the setup file as administrator ... this should resolve your installation problem ... ;)
Click to expand...
I just ran that program, got a run time error than Windows told me to run it as an administrator so I did and them it finished successfully. I'm putting in the 2010 disc now.
 

My Computer

Computer Manufacturer/Model Number
Dell XPS 8100
OS
Windows 7 Home Premium 64-bit
CPU
Intel Core i7 860 @ 2.80GHz
Motherboard
Dell Inc. 0T568R
Memory
8.0GB Dual-Channel DDR3 @ 529MHz 4-7-7-20
Graphics Card(s)
ATI Radeon HD 5770
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
3 Widescreen HD Monitors
Screen Resolution
1600x800
Hard Drives
1000GB Seagate ST31000528AS (SCSI)
1500GB Western Digital WDC WD1001FALS-00J7B1 (SCSI)
PSU
750W
Case
-
Cooling
Fans
Keyboard
Logitech Illuminated Keyboard
Mouse
Logitech MX
Internet Speed
6MBS-15MBS Upload
Other Info
Laptop (Dell Studio 1537)
Intel Mobile Core 2 Duo T6400 @ 2.00GHz
4.0GB Dual-Channel DDR2
It's been hanging at 50% for a wile now, is this normal?
 

My Computer

Computer Manufacturer/Model Number
Dell XPS 8100
OS
Windows 7 Home Premium 64-bit
CPU
Intel Core i7 860 @ 2.80GHz
Motherboard
Dell Inc. 0T568R
Memory
8.0GB Dual-Channel DDR3 @ 529MHz 4-7-7-20
Graphics Card(s)
ATI Radeon HD 5770
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
3 Widescreen HD Monitors
Screen Resolution
1600x800
Hard Drives
1000GB Seagate ST31000528AS (SCSI)
1500GB Western Digital WDC WD1001FALS-00J7B1 (SCSI)
PSU
750W
Case
-
Cooling
Fans
Keyboard
Logitech Illuminated Keyboard
Mouse
Logitech MX
Internet Speed
6MBS-15MBS Upload
Other Info
Laptop (Dell Studio 1537)
Intel Mobile Core 2 Duo T6400 @ 2.00GHz
4.0GB Dual-Channel DDR2
Check your setupact.log file. Do you see...
Warning [0x080b50] MIG AsyncCallback_ApplyStatus: Progress appears to be stuck. Current progress: 62
 

My Computer

Computer Manufacturer/Model Number
Dell and Custom
OS
Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
CPU
System 1: i7 [email protected], System 2: AMD FX-4100 Zambezi 3.6G
Motherboard
System 1:Dell 06NWYK System 2: ASUS M5A97 AM3+
Memory
System 1: 8GB System 2: 8GB
Graphics Card(s)
System 1: ATI FirePro V4800 System 2: Radeon HD 6850
Sound Card
System 1: onboard System 2: onboard
Monitor(s) Displays
System1: Viewsonic HDMI 24"
Screen Resolution
System 1: 1920x1080 System 2: 1920x1080
Hard Drives
System 1: Mirrored .5B drives System 2: Seagate Barracuda ST1000DM003 1TB 7200 RPM 64MB Cache SATA 6.0Gb/s
Case
System 1: Dell System 2: Cooler Master
Internet Speed
10 MBPS
Lemur said:
Check your setupact.log file. Do you see...
Warning [0x080b50] MIG AsyncCallback_ApplyStatus: Progress appears to be stuck. Current progress: 62
Click to expand...
Where is that?
 

My Computer

Computer Manufacturer/Model Number
Dell XPS 8100
OS
Windows 7 Home Premium 64-bit
CPU
Intel Core i7 860 @ 2.80GHz
Motherboard
Dell Inc. 0T568R
Memory
8.0GB Dual-Channel DDR3 @ 529MHz 4-7-7-20
Graphics Card(s)
ATI Radeon HD 5770
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
3 Widescreen HD Monitors
Screen Resolution
1600x800
Hard Drives
1000GB Seagate ST31000528AS (SCSI)
1500GB Western Digital WDC WD1001FALS-00J7B1 (SCSI)
PSU
750W
Case
-
Cooling
Fans
Keyboard
Logitech Illuminated Keyboard
Mouse
Logitech MX
Internet Speed
6MBS-15MBS Upload
Other Info
Laptop (Dell Studio 1537)
Intel Mobile Core 2 Duo T6400 @ 2.00GHz
4.0GB Dual-Channel DDR2
It's in C:|Windows
Though if you just entered it in the Start->Search, it would show up as well.
 

My Computer

Computer Manufacturer/Model Number
Dell and Custom
OS
Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
CPU
System 1: i7 [email protected], System 2: AMD FX-4100 Zambezi 3.6G
Motherboard
System 1:Dell 06NWYK System 2: ASUS M5A97 AM3+
Memory
System 1: 8GB System 2: 8GB
Graphics Card(s)
System 1: ATI FirePro V4800 System 2: Radeon HD 6850
Sound Card
System 1: onboard System 2: onboard
Monitor(s) Displays
System1: Viewsonic HDMI 24"
Screen Resolution
System 1: 1920x1080 System 2: 1920x1080
Hard Drives
System 1: Mirrored .5B drives System 2: Seagate Barracuda ST1000DM003 1TB 7200 RPM 64MB Cache SATA 6.0Gb/s
Case
System 1: Dell System 2: Cooler Master
Internet Speed
10 MBPS
Yes! It finally installed after I used that program Twes said to use, thanks everyone!
 

My Computer

Computer Manufacturer/Model Number
Dell XPS 8100
OS
Windows 7 Home Premium 64-bit
CPU
Intel Core i7 860 @ 2.80GHz
Motherboard
Dell Inc. 0T568R
Memory
8.0GB Dual-Channel DDR3 @ 529MHz 4-7-7-20
Graphics Card(s)
ATI Radeon HD 5770
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
3 Widescreen HD Monitors
Screen Resolution
1600x800
Hard Drives
1000GB Seagate ST31000528AS (SCSI)
1500GB Western Digital WDC WD1001FALS-00J7B1 (SCSI)
PSU
750W
Case
-
Cooling
Fans
Keyboard
Logitech Illuminated Keyboard
Mouse
Logitech MX
Internet Speed
6MBS-15MBS Upload
Other Info
Laptop (Dell Studio 1537)
Intel Mobile Core 2 Duo T6400 @ 2.00GHz
4.0GB Dual-Channel DDR2
Hey hey! Glad it worked out for you! :thumbsup:
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
LENOVO K450 @3.0GHZ
OS
64-bit Windows 8.1 Pro
CPU
Core(TM) i5 CPU 4330 Haswell @ 3.20GHz
Motherboard
LENOVO
Memory
12.00 GB
Graphics Card(s)
Intel(R) HD Graphics
Sound Card
Intel HD integtrated
Monitor(s) Displays
HP 25' ISP Monitor
Screen Resolution
1900/1020
Hard Drives
(1) ST1000DM003-1CH162 (2) Generic STORAGE DEVICE USB Device (3) Generic STORAGE DEVICE USB Device
Internet Speed
100mb down/10mb up
Tews said:
Hey hey! Glad it worked out for you! :thumbsup:
Click to expand...
Thanks for the help! I have another question though, it is OK to install 2007 Publisher again?
 

My Computer

Computer Manufacturer/Model Number
Dell XPS 8100
OS
Windows 7 Home Premium 64-bit
CPU
Intel Core i7 860 @ 2.80GHz
Motherboard
Dell Inc. 0T568R
Memory
8.0GB Dual-Channel DDR3 @ 529MHz 4-7-7-20
Graphics Card(s)
ATI Radeon HD 5770
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
3 Widescreen HD Monitors
Screen Resolution
1600x800
Hard Drives
1000GB Seagate ST31000528AS (SCSI)
1500GB Western Digital WDC WD1001FALS-00J7B1 (SCSI)
PSU
750W
Case
-
Cooling
Fans
Keyboard
Logitech Illuminated Keyboard
Mouse
Logitech MX
Internet Speed
6MBS-15MBS Upload
Other Info
Laptop (Dell Studio 1537)
Intel Mobile Core 2 Duo T6400 @ 2.00GHz
4.0GB Dual-Channel DDR2
I can't speak for Office 2010 but for 2007 it's not normal. Just by chance could there be a hidden window behind the main window awaiting an instruction. Try minimizing and check, likely a long shot ?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
A blend of brains, brawn and dumb luck.
OS
Windows 7 Ultimate 64
CPU
i7 3770k OC'd 4.6 @ 1.17v, also FX 8120 & i5 miniITX
Motherboard
MSI P67A-GD80 b3
Memory
32 gb G.Skill Sniper DDR3 10-12-12-31 @ 2133
Graphics Card(s)
XFX Radeon 7870 2GB DDR5
Sound Card
Sound Blaster Z Series Card
Monitor(s) Displays
(2) LG LED 23" 1920 x 1080 2ms Monitors via mini d-port
Screen Resolution
1680 X 1050 p
Hard Drives
Samsung 256 gb 830 SSD sata III
(1) 1 tb WD Black
(2) 1 tb Hitachi deskmates/sata II
(2) 1 tb WD green/sata II
(2) 3 tb Seagate Barracuda
(1) 120 gb OCZ Vertex SS
(1) Drobo 5N w/5 Seagate 3tb
PSU
EVGA modular 1000G2 80% gold rating & APC 1200 RS
Case
CoolerMaster Storm Styker
Cooling
7 case fans 140mm & 120mm, NZXT Kraken X60
Keyboard
(2) Logitech Illuminated Keyboards (1) usb (1) wireless
Mouse
Logitech G700 & T-BC21 - nano nx for the laptop
Internet Speed
Basic 120mbps down
Antivirus
Trend Micro Titanium Max Security & Malwarebytes Premium
Browser
Chrome and IE 10
Other Info
5 Noctua case fans + 3 Noctua in p/p on NZXT cooler
Integrated hot swap drive bays for 2.5" Drives
(2) Lite-on dvd/cd/Blu Ray optical 22X
Integrated fan controller and led on/off
HP Officejet Pro 8630 all-n-one
Hot-swappable 3.5" hard drive bay
Netgear Nighthawk router
Asus USB 3 & sata 6 PCIe card
Vantec IDE to sata adptr./Ultra sata adptr
Lenovo L420 i5 lappy with m sata
Drobo 5N advanced NAS
Yes, all you need to do is select custom install, and only select publisher for installation .... I think.. ;)
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
LENOVO K450 @3.0GHZ
OS
64-bit Windows 8.1 Pro
CPU
Core(TM) i5 CPU 4330 Haswell @ 3.20GHz
Motherboard
LENOVO
Memory
12.00 GB
Graphics Card(s)
Intel(R) HD Graphics
Sound Card
Intel HD integtrated
Monitor(s) Displays
HP 25' ISP Monitor
Screen Resolution
1900/1020
Hard Drives
(1) ST1000DM003-1CH162 (2) Generic STORAGE DEVICE USB Device (3) Generic STORAGE DEVICE USB Device
Internet Speed
100mb down/10mb up
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