Solved Office 2013 (64bit) downgraded to Office 2010 (32bit)

[majorbaluga]

Hi, hope someone can help me..

We have installed Office 2013 (64bit) on 13workstations, but found out that clients require Office 2010 (32bit) for some programs that are linked.

We removed the Office 2013 (64bit) and installed Office 2010 (32bit).

Everything looks okay up until we try to do Office 2010 repair process.
We are getting the attached error screen..

I tried Wiindows Installer Cleanup utility but i couldnt find any traces of Office 2013.
Pls help..


regards,
Major

 

[Ranger4]

Hi majorbaluga, welcome to Windows Seven Forums.

Removing Office completely can be difficult. Refer to the website below. This explains how to remove Office 2013. You may have to remove office 2010 as well & then reinstall office 2010.

https://support.office.com/en-ca/ar...computer-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8

 

[Berton]

Office 2010 is the first to be available as either 32-bit or 64-bit. My experience has been that there can't be any part of a 32-bit version on the computer if installing the 64-bit and vice versa. Included in that were the Viewers that OEMs had included such as PowerPoint Viewer, Word Viewer, Excel Viewer, etc., had to take them out.

 

[majorbaluga]

hi guys.. thanks! i will try out your suggestions..

 

[majorbaluga]

hi, just an update.. It worked!

i removed all office product, restart the workstation and installed office 32bit.

a bit of outlook reconfiguration for their email accounts (it removed the email account profiles during uninstall process) and found all working..

Many thanks!!

 

[Berton]

You're welcome, glad you got things going for you.