Official Seven Forums Overclock Leader boards [2]

[Indianatone]

OMG, Asus sent me back the same board I sent to them, I just knew they would do that.

They probably put 1 stick of memory in and said, hey this board works fine, and shipped it out.

I am now attempting to set up another RMA.

I RMA a board to them and they sent me a board where non of the PCI slots work. It was better than the one that was dead but basically useless except for running a CPU and a graphics card. I scrapped it.
If you ever get a problem with ASUS you are royally screwed. There service dept in Louisville (actually the Indiana part of the metro area) are completely useless. I would not trust them to change a fuse. I do like their boards and if I have to RMA any others I don't know what I am going to do. It is disgraceful that their warranty service is so bad and it has been like it for years. If you Google it the web is full of horror stories and they do not care.:devil:

 

[Britton30]

OMG, Asus sent me back the same board I sent to them, I just knew they would do that.

They probably put 1 stick of memory in and said, hey this board works fine, and shipped it out.

Not good mate

You're probably right on that Brian. That's how they get RAM on their QVL list, if it will POST with a particular RAM installed, at stock speed of course, it's qualified.

 

[Dude]

Brian, I hope you get it resolved, that sounds like a nightmare.

 

[AddRAM]

Ya it is, but I`ve read about there horrendous service and I`m not gonna get upset over it.

The thing is, I seriously doubt if they have any new boards, just re certified and so that`s what they are gonna keep sending people who RMA their boards. They`re not gonna give away anything for free.

 

[essenbe]

AddRam, call the customer service. I got much better services that way. If you can, ask for an advanced RMA. They send you a new board (at least it looks new and in original packaging) but require a credit card in case you don't send the old one back. The Advanced RMA will come out of a warehouse in Calif.

 

[AddRAM]

That`s exactly what I did Steve, now I have to wait for an email from Asus letting me know if they have a Sabertooth.

 

[essenbe]

Good job then Brian. Have you tried it to see if it works? Miracles do happen, you know? Personally, I can't imagine Asus not having one.If they say they don't have one, I would ask which better board do you have to replace this one with? As Paul suggested, that would put you in the Maximus category. If you will just talk right to them and tell them this one burned up and maybe add the other components it took with it. and that you have already paid shipping once to send it back, they will pay for the shipping. They did it for me twice on my board. I would suggest to talk to them and be nice but use logic with them. That worked for me. The problem with Asus usually is, customer support, especially on the phone, is pretty good. But, the break down comes with the technical support who actually do the repairs to the boards. I have 3 z77 boards and have always called and been nice, but firm with them and have had good help from CS. It's Tech support I have the issues with. When you find out what they say, PM me and let me know what's going on. After 5 RMAs of one of my Maximus boards, I may be able to give you some tips. I have a Sabertooth too, as do quite a few others here. If you can get a good one from them, they are excellent boards.

 

[AddRAM]

I know what you mean, being in the IT field I`ve learned to sweet talk my customers and tell them what they want to hear. I`ll just give it a few days and see what happens.

 

[Layback Bear]

Here is one of my dreams.
I have never had a problem with Intel anything so I don't know if their RMA is good or bad.
I would like to see them get back into the motherboard business.
That means motherboard of all kinds including quality O/C motherboards. Make them market targeted and of the quality I have always got from Intel.
That would make the other motherboard manufactures stand up on their hide legs and take notice and that would be better for all of us.

I would be happy to pay more for hardware that does what it is advertised to do without having to use 3 RMS's to get the job done.

Most that have been here a while no I'm not a rich person and have to save quite a while to make a new system. I will save a little longer to get quality and reliability.

Companies won't have RMA problems if they make quality.
Companies should remember that customers don't want RMA's anymore the they do. Quality is what customers want.

 

[Solarstarshines]

Here is one of my dreams.
I have never had a problem with Intel anything so I don't know if their RMA is good or bad.
I would like to see them get back into the motherboard business.
That means motherboard of all kinds including quality O/C motherboards. Make them market targeted and of the quality I have always got from Intel.
That would make the other motherboard manufactures stand up on their hide legs and take notice and that would be better for all of us.

I would be happy to pay more for hardware that does what it is advertised to do without having to use 3 RMS's to get the job done.

Most that have been here a while no I'm not a rich person and have to save quite a while to make a new system. I will save a little longer to get quality and reliability.

Companies won't have RMA problems if they make quality.
Companies should remember that customers don't want RMA's anymore the they do. Quality is what customers want.

Honestly Companies mass produce these products even with Quality control it is hard to pinpoint every thing that could go bad with it

Everything we use down to shoe's we wear have a life span and some other issues along the way

You can't trust Intel or AMD to make quality boards either it's really luck of the draw or even how you treat the components or better yet component failure on the MB it happens

We trouble shoot issues all the time and honestly it's just one of those things only thing we can hope now is that Brian get's justice and a board that is functioning properly to his wishes

What we must remember here is most of this stuff (Electronics) is pretty delicate you have Shock ,Oils from hands and Water dangers also if not grounded properly as well

Besides he had that board for a while before it crapped out like that so it wasn't like it blew up after it was installed

 

[essenbe]

I think much of the problem is, the more features they put on a board (those things we like) the more things that can go wrong with it. I also think that, from a pure business perspective, they figure that it is cheaper to do the RMA process than to hire and pay for quality control at the time the board is built. They also pay as little as possible on tech support. They do as little as they figure they can get by with. I have dealt with tech support for several companies. In every case I can tell you I knew more about the board than the tech support did. They have a manual and respond based on the troubleshooting steps in the manual.

Like Jack says, if they would build a board with great features for us enthusiasts that works like it is supposed to and lives up to the hype they put out about the board; if they would step up to the plate and do what is right if the board fails, I would be willing to pay more for the board. Like most on this thread, when I call tech support, I need someone who knows about the board. I have already done what their worthless manual has said to do. I know just about every troubleshooting step there is. All of us do. They need to realize that enthusiast boards are bought by enthusiasts like us , who know the ins and outs of troubleshooting and know how to work around issues and find what the problems are. They don't and, I believe, don't care. We still buy their boards, and that is all they care about. [/soapbox]

 

[A Guy]

As someone who fixes electronics every day, albeit TVs, it is a Russian roulette scenario. You spin the cylinder and if Click, you are OK. Bang, and here comes Bill. Electronics are fickle, and often their environments add to the risk. Assuming sufficient attempts at quality control, you can only hope for the best.

BUT, the trick is, IF a problem exists, you want/need the company to make it better ASAP. This is where the dissatisfaction stems. You lose use of your PC, pull and send in the offending part, after an indeterminate time, you receive it back, and hope it's fixed. All the while your PC is down.

If there is enough profit built in, then ideally they would send you a replacement (new or rebuilt) immediately, and then have you send yours in and rebuild that for the next guy. Better yet, send you a new one, and rebuild yours to sell as refurbished at a discount.

It's a fine line of making $, and insuring customers will not go to their competitor next time. I believe word of mouth about a company that makes it right quickly and with as little end user expense, is a valuable commodity. It would only serve to draw more business form users who know the product is good, and if a problem happens, will be supported.

That said, no TV manufacturer replaces a TV unless all attempts at repair have been made, or parts are not available (unlikely under manuf. warranty). Even with extended warranties, the last thing they will do is replace a TV, unless it is more cost effective.

A Guy

 

[Britton30]

This is how Gigabyte boards are built, possibly typical. Some of you know I'd rather have pins in my eyes than have a Gigabyte product.
In the video you may see a few dozen places where mistakes could be made and the inspection process is very quick at each stage except the last where it is power up. The narrator pronounces "solder" as "sawlder", do we say it wrong? HE also calls where the CPU goes a, "PCU socket".

 

[Computer0304]

Really? I think they are fine, but your opinion is your honest opinion. I do consider ASUS mobos to be better.

 

[Layback Bear]

A little comparing. Who do you want making your computer parts.
Compare with Gray's post #973

 

[essenbe]

Intel has the best manufacturing process there is. But, to be a player in the enthusiast motherboard market they are going to have to change their attitude

 

[AddRAM]

What`s wrong with the audio on these vids ?

Ha, it was my audio driver, all fixed

 

[essenbe]

What`s wrong with the audio on these vids ?

I only watched part of one of them, but I found nothing wrong with the audio.

 

[Britton30]

The instructions for adding the OC badge have disappeared.

 

[paulpicks21]

The instructions for adding the OC badge have disappeared.

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