On overheat/sleep/reboot BSOD flash and auto-reboot

[axleboy57]

I purchased my HP Compaq 8710p laptop from Purdue University in May of 2008. A little after that it was stolen from me. Thankfully I had it LoJack secured, and they were able to recover it in London. When I got my computer back, however, the Windows XP that it had come pre-installed with was replaced with Windows 7 Ultimate x64. I never had an issue with it for two years until now.

It seems like my computer overheats more often then it should, especially if it is on my lap or the fan is covered at all. This may be normal but even more annoying than that is whenever it shuts down from an overheat or it goes in to sleep mode or I ever have to manually shut it down, it gets to the Windows loading screen where the colors come in from the sides, then freezes, flashes the BSOD and then reboots. When I try to run the Repair, it take about half an hour then says Repair couldn't fix the computer.

Anyone have any ideas?

 

[yowanvista]

The BSOD blames netw5v64.sys (Intel® Wireless WiFi Link Adapter Driver)
Update it
Intel® Driver Update Utility or http://h20000.www2.hp.com/bizsuppor...eId=321957&prodSeriesId=3369264&lang=en&cc=us

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*                        Bugcheck Analysis                                    *
*                                                                             *
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Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa80026f4a20, fffff8000427c518, fffffa8001ad3310}

*** WARNING: Unable to verify timestamp for netw5v64.sys
*** ERROR: Module load completed but symbols could not be loaded for netw5v64.sys
Probably caused by : netw5v64.sys

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa80026f4a20, Physical Device Object of the stack
Arg3: fffff8000427c518, Functional Device Object of the stack
Arg4: fffffa8001ad3310, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IRP_ADDRESS:  fffffa8001ad3310

DEVICE_OBJECT: fffffa8003854050

DRIVER_OBJECT: fffffa800385fce0

IMAGE_NAME:  netw5v64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  49cbab84

MODULE_NAME: netw5v64

FAULTING_MODULE: fffff880058b5000 netw5v64

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002cf9273 to fffff80002c8a740

STACK_TEXT:  
fffff800`0427c4c8 fffff800`02cf9273 : 00000000`0000009f 00000000`00000003 fffffa80`026f4a20 fffff800`0427c518 : nt!KeBugCheckEx
fffff800`0427c4d0 fffff800`02c9629e : fffff800`0427c600 fffff800`0427c600 00000000`00000002 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x292b0
fffff800`0427c570 fffff800`02c95dd6 : fffffa80`0651cc68 fffffa80`0651cc68 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x66
fffff800`0427c5e0 fffff800`02c964be : 0000021e`2d6d2253 fffff800`0427cc58 00000000`00e3c4c7 fffff800`02e08b68 : nt!KiProcessExpiredTimerList+0xc6
fffff800`0427cc30 fffff800`02c95cb7 : 00000069`d2a831c3 00000069`00e3c4c7 00000069`d2a831c7 00000000`000000c7 : nt!KiTimerExpiration+0x1be
fffff800`0427ccd0 fffff800`02c92eea : fffff800`02e04e80 fffff800`02e12c40 00000000`00000002 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`0427cd80 00000000`00000000 : fffff800`0427d000 fffff800`04277000 fffff800`0427cd40 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_IMAGE_netw5v64.sys

BUCKET_ID:  X64_0x9F_IMAGE_netw5v64.sys

Followup: MachineOwner
---------

 

[axleboy57]

Thanks!

Thank you so much, it seems to have worked. Do you have any idea if this will help with the overheating issues?

 

[DeanP]

Download Speedfan and tell us the temperatures of the hardware... SpeedFan - Access temperature sensor in your computer

Are you blocking the laptop vent? It should be free; otherwise, it will overheat. Is there any dusts clogging up the laptop vent?

 

[axleboy57]

Here are the temps. If the computer is on my lap, the vent underneath may be blocked but the vent on the side is open at all times. There is no visible dust around the fans. Also these temps are when the computer has been running standard web browsers on a desk for about 3 hours.