Outlook 2010 will not install on windows 7

[born2fly]

I cannot re-install my stand alone version of outlook 2010. Did all the usual, remove, ccleaner, ms cleaner. Can install outlook 2007 without an issue - go figure.

I keep getting an error that says I need to run windows 7. What the...I already am. My OS is windows 7 64. Anyone have any suggestions. Spent over 12 hair pulling hours trying to get this resolved already. It did work before but I had some idiots (ms certified techs???)screw with my computer, said it was infected (stopzilla idiots) left outlook 2010 non functioning, so I tried to fix it myself but I've been striking out.


Rich

 

[JMH]

Welcome to our Forum Rich...

Our crystal ball is very clouded ATM - would you mind providing some history / outline of how

some camel jockeys (ms certified techs???)screwed with my computer.....

It would be helpful from our perspective to know what has already been attempted to solve this problem / or any other you had..
TIA.

 

[born2fly]

I'm not sure what they did - I'm not a tech. They did go into msconfig and change some settings and do several scans with other programs they had downloaded to my system & then removed them. All I know is the anti virus program they were trying to sell me didn't work (Stopzilla), they went to another site to get some other programs to run on my system, chrged me a bunch of money (got a refund) and then I found out they have a long list of complaints of doing this to people.

As I mentioned - I removed Outlook 2010 with revo, tried to reinstall it and now all I get is an error telling me I need to run Windows 7, which is already running. This is the first MS program I've ever had so much difficulty getting installed. Inital message did say something about a registry error & not have the correct permissoin even though I am logged in as administrator.

This is a downloaded, stand alone version of outlook. When I try to use the online installer I get an error messsage 1402. Maybe I need a new key ? even though it accepts the one I put in.

 

[Irene]

Take a look through this thread - might help:
How to resolve “Unable to open Sub key” Error when installing an MSI package? | Ctrl+F5

 

[born2fly]

Thank you, I really thought it was going to work. Installer ran for several minutes, much longer than previously.

Install concluded with " Microsoft Installer has encountered an error". THE END.


Brilliant.... no other info.

 

[Irene]

Just in case something in your Windows 7 installation was affected by the Revo removal of Outlook, you could first try an SFC scan:
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Once that is complete, try the installer again.

 

[JMH]

I'm not sure what they did - I'm not a tech. They did go into msconfig and change some settings and do several scans with other programs they had downloaded to my system & then removed them. All I know is the anti virus program they were trying to sell me didn't work (Stopzilla), they went to another site to get some other programs to run on my system, chrged me a bunch of money (got a refund) and then I found out they have a long list of complaints of doing this to people.

I am curious re your comments above.....
"They" were obviously NOT Microsoft Techs who "fiddled" with your computer.

Beware “scareware” programs.
They exploit a person’s fear of online viruses and security threats.
The scams has many variations, but one of the tell tale signs is that THEY need to solve " your problem".

Have you run a full scan of SuperAntiSpyware or Malwarebytes since this happened? {Plus run a full Anti Virus Scan?}

 

[born2fly]

Yeah, obviously....a scam. Unfortunately the product used to work quite well but now they've decided to scam people with their newest or updated version. Amazingly the same virus's and spyware still showed up when I did a rescan with their product. That's how I knew it was a 'phantom'.

I downloaded some 'free' remoaval programs that I researched first to make sure they had a good following. They cleaned up and removed any and all malware, spyware & virus's and the system ended up running much better....ALL for FREE.

So yes, best to do an online check for complaints FIRST before you spend any money.

Now all i wish I could do is get Outlook 2010 running again, only have had it for a few months, still need to figure out what the issue is.

 

[Irene]

Now that you have dealt with the rogues on your system, maybe try uninstalling Outlook again with Revo - then reboot and reinstall.

 

[born2fly]

Thank you all who responded.

I decided to 'bite the bullet' and call Microsoft. Seems I was entitled to free support after all.

It took the ms tech about 2 1/2 hrs to get it re installed and working but still with minor issues which the tech said another tech would call back tonite to resolve.... i hope.

 

[JMH]

Good for you.
I have sought help this way & was most impressed.

Please keep us posted with the result.

 

[Irene]

Sounds promising - would be good to hear how it goes...

 

[jimbo45]

I cannot re-install my stand alone version of outlook 2010. Did all the usual, remove, ccleaner, ms cleaner. Can install outlook 2007 without an issue - go figure.

I keep getting an error that says I need to run windows 7. What the...I already am. My OS is windows 7 64. Anyone have any suggestions. Spent over 12 hair pulling hours trying to get this resolved already. It did work before but I had some idiots (ms certified techs???)screw with my computer, said it was infected (stopzilla idiots) left outlook 2010 non functioning, so I tried to fix it myself but I've been striking out.


Rich

Hi there

Outlook runs FINE on XP / W2K3

Here it is on a W2K3 Virtual Machine machine


Incidentally always take a CLEAN IMAGE backup of your machine before installing / un installing stuff and at intermediate points when testing -- it only takes around 15 - 20 mins to image a reasonable W7 image and about the same to restore == saves loads of time in these situations.

Split your C drive up into OS / installed programs only and use the rest in other partition(s) for data / music / images etc etc.

What I'd have a go at doing is install outlook 2007 again - then install outlook 2010 -- it should ask you if you want to remove Outlook 2007.

BTW you will need the OUTLOOK 2010 32 bit version if you are upgrading from OUTLOOK 2007 -- in any case I'd use it anyway even on a 32 bit machine -- the whole office 2010 suite at 64 bit level isn't officially recommended for anything other than testing / developing yet.


Finally - don't use 3rd party programs to uninstall MS programs -- they might seem OK but if some weird registry changes are done by the MS program you could get screwed much later down the line. !!

Just use the control panel uninstall or the programs own uninstaller if there is one.

Cheers
jimbo