OUTLOOK ERROR 0x800ccc0e, VIRTUAL SERVER

[mogily77]

Hi

I am desperate to resolve this issue, as I have been getting this 0x800ccc0e error from Outlook on my laptop, regarding failure to connect to my virtual server (apache tomcat running windows server 2008)

I tried to connect to my email via Webmail on Plesk, and received a failed login. The same for all accounts.

The problem arose when just minutes after sending through an email okay, I tried a follow up email to the same person and received this 0x800ccc0e error message.

I check on the server and noted that Mailenable Professional was not running IMAP properly, as I have exceed my trial period, so I spoke to them and installed Mailenable Enterprise on over the top to keep the trial running.

It kept the same settings, and IMAP and all the other services on the same accounts worked.

Having gone back to Outlook on my laptop, and tried to send. I got the same error.

Since then, I have disabled all anti-virus (KASPERSKY PURE / SPY WARE DOCTOR / MALWARE) on my laptop and server (SYMANTEC END POINT), disabling the firewalls to no avail.

I tried setting up an account with POP as opposed to IMAP, and test fails. I have also verified the account details to be the same, as had worked previously for a long time.

I've tinkered with some port changes via other forums, and its not worked either. Plus did a run of registry cleaners on both systems, as well as resetting machines etc.

Tel net command prompts actions do not work or bring up anything.

Having run NETSTAT -AN command, see attached screenshot, it does not bring up the 143 (imap) or 25 ports which should be used.

I really cannot see what more I can do, and cannot afford to pay for a technician at my hosts to look at this privately.

Can anyone help, I am pulling my hair out and have sore eyes!

Your assistance is appreciated.

Best regards


A*

 

[mogily77]

In addition to the my previous email, a colleague of mine tried to log in externally via webmail, and got a login failed.

The would point to a failure on the server side, as Webmail is external to Outlook.

Please help, anyone!!!

 

[haxcid]

I check on the server and noted that Mailenable Professional was not running IMAP properly, as I have exceed my trial period, so I spoke to them and installed Mailenable Enterprise on over the top to keep the trial running.

First off... this stands out as a no no... My guess is that reinstalling over the top of the already expired product had no effect.

Second... your problem is not exactly clear.

1. You are running server 08 in a virtual environment, but not a windows virtual environment?
2. You are not running exchange, you are running a third party email program that honestly I most have never heard of.
3. It appears you are running another app on top of the email system.

Outlook is not your problem. It is clearly an email server issue and honestly, no matter how many threads you start here, most people are not going to have the skill set in the email system you are running.

I suggest you contact mailenable for assistance. To test your outlook you may want to configure a web mail account with say google or the likes and configure your outlook to get email from there. If the problem still exists then go into your control panel, find the mail icon, bring up your profiles list and delete all the profiles. Start outlook and reconfigure your account. Your data will not be deleted.

I still think however your best bet is contacting mailenable.

H

 

[mogily77]

Haxcid

You're really a generous dude!

Thanks for sparing a thought in this instance, Totally appreciated.

I think you maybe totally correct.

I have spoke with the Mailenable guys just now, which is convenient as they are in OZ and we are in London.

They have requested my V.S details, and will investigate.

Mailenable is really a top product, which I would highly recommend to anyone with a virtual server for their mail management.

It does look like I may have been lazy with the uninstall then reinstall with backups / reloading and configuation etc, but with a virtual server you are not offered a snap shot to go back on any mistakes.

So taking the easy route, may have indeed been my downfall.

Will keep you posted.

Many thanks


Anil

 

[mogily77]

This has now been resolved, by the kind folk at mailenable.

Here are details of the fix, from the email they sent me:-


Ok we have logged into the server and performed a telnet test locally on the
server to see if we were able to connect to the MailEnable POP, IMAP and
SMTP services which were unsuccessful. We could see that you are running
Symantec Endpoint protection which is includes a firewall option. We added
the MailEnable IMAP service to the firewall rules which allowed us to
successfully connect the IMAP service. You can now use the Horde webmail
interface and log in using the IMAP protocol.

We then tried adding the SMTP service to the Symantec Endpoint Protection
firewall rules, however this did not make any difference. So we then
accessed the MailEnable SMTP properties and enabled the alternate port for
the SMTP service to listen on (587). We were then able to telnet to the SMTP
service on port 587 which indicates that there is some other
application/firewall that is blocking access on port 25. I noticed that the
Windows firewall was also running so we added a rule to the firewall for the
SMTP service and can now successfully connect to the service and send using
the Horde webmail interface. I'm quite certain that your Outlook errors
should be addressed so give it go and see if you can send/receive from the
Outlook client.

Cheers, and I hope this helps anyone who has a similar situation.

Best regards


A*

 

[haxcid]

Great to hear it worked out!