Password not accepted to get it out of Safe Mode

[Richard58]

Hello, I have an elderly friend with a laptop that a neighbor of his set up, and the neighbor is gone now. It starts only in Safe Mode with networking. When I try to get it to start normal, it will not accept his password. I have tried changing the password, which I have to do from Safe Mode, and it does not solve the problem. I want to start it up in normal working mode and be able to use it as normally done. Is there any easy way to do this? Can I use a repair disc from my pc or laptop on his laptop to fix? Can I use my discs from my laptop and reload his whole system?(if so, do I need to format his hard drive first to delete it)? His system, like mine, is Windows 7 Home. Thank you, and neither of us are tech savvy, though I have a little experience. As I am elderly also, it would be easy to talk over my head or abilities. But it's worth the try. Thanks.

 

[Snick]

Hi Richard58,
You can use Trinity Rescue Kit!
Relevant Videos:
ImgBurn: Burn ISO Images to DVD
How to burn an ISO file to a FLASH DRIVE with RUFUS
Reset Forgotten Windows XP/Vista/7/8 Passwords With Trinity Rescue Kit
Download link to:
Trinity Rescue Kit 3.4

Nic

 

[Megahertz07]

When you start in safe mode you also insert your password?

When you run in safe mode most startup programs aren't loaded. I would say you may have a virus or malware on it.
Download the SUPERAntiSpyware Portable Scanner, install it on a USB flash drive and run it on the laptop in safe mode.
SUPERAntiSpyware - SUPERAntiSpyware Portable Scanner

 

[SIW2]

Snick,

That is complicated. Much simpler to use my boot media.Under the start menu Data Recovery folder you will find passwordedit.

NTPWEdit 0.7

Hi Richard58,
You can use Trinity Rescue Kit!
Relevant Videos:
ImgBurn: Burn ISO Images to DVD
How to burn an ISO file to a FLASH DRIVE with RUFUS
Reset Forgotten Windows XP/Vista/7/8 Passwords With Trinity Rescue Kit
Download link to:
Trinity Rescue Kit 3.4

Nic

boot media:

17514x86.iso

17514x64-v9.iso

 

[Snick]

Well, yea, complicated for some I agree. Your media is much simpler without a doubt!

Is that in the AOMEI WinPE build you posted before? I'll see if I can find that post and paste the link here. Didn't find the upload link. I uploaded your media I downloaded a few weeks ago to my Google Drive.

Here's the link Win7_Repair_Tools_including_AOMEI

Follow the same instructions to burn it to either USB or DVD

Thanks again SIW2!

Nic

 

[Snick]

Agree with Megahertz07

You MAY have a virus or malware on it.

Excellent scanners, yes, FREE!!

SuperAntiSpyware free, this is what I use, there is also a paid version that runs real-time.

ADWCleaner Malwarebytes recently purchased from Tools.lib, available on both websites

HitmanProx32 scan is free, and one time trial virus removal, you can use Revo Uninstaller
to remove it and trial cookies if it finds malware to remove, then you can use the trial again.

HitmanProx64 scan is free, and one time trial virus removal, you can use Revo Uninstaller to remove it and trial cookies if it finds malware to remove, then you can use the trial again.

TDSSkiller this is what I use, rootkit scanner.

Malwarebytes Free this is what I use, one of the best all-around scanners, period.

 

[Richard58]

Thank you everyone for the responses. Unfortunately, my friend piggybacks off someone elses internet, with their permission, so I think I'm going to have to get his laptop over to my place so I have access to my laptop and the internet and can connect his laptop to the internet as needed. So I won't be able to deal with this until the weekend at the earliest.

Thank you.

 

[Richard58]

Hello, I have my friends laptop now -- I downloaded SuperAntispyware onto my laptop, hit start, programs, right click and send it to a usb stick. Then I moved the stick to the other laptop in Safemode, and can't get the Superspy program to activate from the usb stick. The safemode laptop is not connected to the internet. Any ideas?
Snick -- "my boot media", Data Recovery Folder, passwordedit, I can't find those. I don't know what to do with those other links. Can you clarify to a beginner please.

 

[SIW2]

This boot media contains Eset antivirus. It is under the start menu.

17514x86.iso

17514x64-v9.iso

Burn the iso to cd/dvd, or extract it to usb using Rufus or similar. Boot it up. Run Eset. It will download about 100mb of definitions , then scan.

 

[Snick]

Thanks for your assistance SIW2!

 

[Richard58]

So I downloaded the two iso to my good laptop. Used rufus to burn the v6iso to a usb stick, moved the usb stick to the other laptop, started it up, hit f12 and highlighted to boot from the usb. I see no difference, nothing happened. I see nothing about Eset.


While in Safe Mode, can I restore to an earlier date before this happened? Can I use my repair disks to fix his pc, I think this other stuff is beyond my capabilities.


What about this video from YouTube -- will it solve the problem.?
How To Log Into Windows 7 If You Forgot Your Password WITHOUT CD OR SOFTWARE!! - YouTube

 

[Megahertz07]

You didn't answer: When you start in safe mode you also insert your password?

 

[SIW2]

What do you mean "nothing happened".

If you mean it didn't boot, then your usb stick is not bootable.

So I downloaded the two iso to my good laptop. Used rufus to burn the v6iso to a usb stick, moved the usb stick to the other laptop, started it up, hit f12 and highlighted to boot from the usb. I see no difference, nothing happened. I see nothing about Eset.


While in Safe Mode, can I restore to an earlier date before this happened? Can I use my repair disks to fix his pc, I think this other stuff is beyond my capabilities.


What about this video from YouTube -- will it solve the problem.?
How To Log Into Windows 7 If You Forgot Your Password WITHOUT CD OR SOFTWARE!! - YouTube

 

[Richard58]

Apparently, the usb stick must be a "bootable" kind, which is different than a regular usb stick. If that's true, then yes, it's not a bootable kind.

When I first start the laptop, it's a black screen with a rectangular blue box saying "Enter Password". I enter the password, and it goes to "starting windows", then the standard Windows 7 Home Premium window opens. It says "The User Profile Service service failed the logon. User profile cannot be loaded", and there is a box with OK to click on. If I do nothing, it then flips to a box with Toshiba (the laptop maker) and my friends name on it. When I click on either one, it goes back to the "The User Profile Service service failed the logon" screen. The only way to use the laptop is by entering Safe Mode once the laptop boots up. The person that set up his pc did so after he had been using it awhile, normally using it, but then he wanted to piggyback off their internet, so the lady set it up where you have to go into SafeMode. I have no idea why. Anyway, thank you. for your time.


Added, when it first starts up, I push the escape button. It goes into a screen displaying the 3 Safe Modes to pick from and the Start Windows Normally. When you Start Windows Normally, it goes into the The User Profile Service service failed the logon window. So to use the laptop, he goes up to Safe Mode with Networking and hits Enter. The Loaded: Windows/system 32 files scroll onto the screen, then flips to Preparing your desktop..., then goes to black screen Safe Mode with some icons and the Windows Help and Support window opens -- plus a small popup window saying "User Profile Service, You have been logged on with the default profile for the system. Please see the event log for details or contact your administrator."

 

[Snick]

Any USB stick can be made bootable. A bootable USB is one that contains instructions for your computer's bootloader to load up various assets to run an operating system (boot sector on USB stick)

What do you mean by 'bootable USB'? - Quora

What is USB Boot? - Definition from Techopedia

Nic