Password not accepted in new router

[kwil]

Hi...
I'm running Win7 Home Premium (64-bit) with an Edimax wireless card. All drivers are up to date.
Here's the problem:
As part of my deal with them, my Internet Service Provider sent me a new router.

When I connected the new router, it was recognised fine.
Next stage is to enter the password (on a sticker at rear of router).
However, the password came up as incorrect/try again.
I triple-checked the password and tried the above a number of times with the same result.
I therefore concluded the router was faulty and returned it for a replacement.

The replacement arrived (different brand of router).
I went throught the same process as above and found that the password in this router also met the same fate.
Consequently, I've had to go back to my original router which is working perfectly...that's why I'm able to post this!

Now, I've been with the same company for a few years and been given new routers from them in that time which connected without problem.

So, after the second failure I've begun to suspect there might be something within Win7 that needs tweaking though why my current router still works perfectly seems to suggest that's not the case and that the problem lies with the router.

That one router should 'fail' in this way might be acceptable but two different routers and two different brands???
Also, please note I've no other wireless connections to any other devices that may be conflicting.

Anyone have any idea what's wrong or what, if anything, I'm doing wrong?

Many thanks

 

[roban]

have you tries resetting the router and using that router's default password?

 

[kwil]

Hi roban...
Thanks for taking time to reply.
Tried the 'reset' route..no joy.
The 'default' password is the one on the router's sticker...the only one available that I can see!

 

[Anak]

It would be helpful if you filled out your system specs, see green info box how-to at top of "reply to thread" page.

This would include the make, and model numbers of the "old" and the two newest routers, plus the ISP you're using.

The main thing to concern yourself when entering a router password is to enter it exactly as shown on the router's label.

They are usually alpha-numeric and 2Ca8Se Se9NsIt0IvE. "I's" might look like "1's" and "0" might look like "O's".

 

[kwil]

Hi fellas....thanks for the input. Couldn't get the specs stuff to show here despite 'saving' it...So:

CPU: Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz
MBOARD: ASRock H61M/U3S3
BIOS: BIOS Date: 03/03/11 20:02:25 Ver: 04.06.04
TOTAL MEMORY: 8Gb
HARD DRIVES: (1) ST3500413AS ATA Device (2) ST3500413AS ATA Device (3) Generic- Card Reader USB Device
SOUND CARD: (1) Realtek High Definition Audio (2) High Definition Audio Device
GRAPHICS: Intel(R) HD Graphics Family
OS: Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1

Don't know how the above will help, but there we are:

'Old' router: Huawei 523a
'New' router: Huawei 533

Both are broadcasting separate SSID's and both have different passwords...and no I'm not mixing them up!

What I've done so far:
1.Ran Windows 7 diagnostic check - clean bill of health.
2.Ran 'sfc \scannow'...to check on any corrupt system files...completed fine, no problems
3.Checked 'Services' to see if anything relevant was showing as 'disabled'...seemed OK
4.Uninstalled AVG Free antivirus since I read somewhere that might be blocking...but after uninstalling using the latest 'full removal' tool from AVG itself, I tested the router...no luck
5. Installed another antivirus Avast which I'd used before. Tested that...no deal
6. Uninstalled Zone Alarm Free firewall and tested...nope....
7. Downloaded and ran latest Zone Alarm and checked...still the same.

After all of the above:
8. Restored a System Image from two weeks ago....Not even that helped.


The 'old' router is currently connected and is fine wired or wireless, so again I can't understand what's causing this password (correctly typed etc) not to take.

The new router is always being recognised but can only be used as a wired connection.

I did go into the router's settings via 'admin/admin' to check the password there was the same as that on the back of the router...all checked.

So my last throw of the dice was to change the password itself from within the settings and try everything again. No luck

Currently, I don't have a laptop or tablet but a neighbour was good enough to lend me his...This time it did connect wirelessly to the tablet!

That would seem to indicate, then, that the router itself isn't faulty and that the problem must lie within Windows or other software....
I'm stumped....so if any of you out there are network whizzkids I'd appreciate any help you can give. I feel this must be simple to solve!!!!
Many thanks

 

[kwil]

Problem still remains unsolved...Anyone out there who can help??

 

[chev65]

So you are saying that the correct password isn't getting into the set up page on this router?

I noticed that certain firmware's require you to use the compatibility view settings in IE10 so that the set up buttons work on the router page etc.

I recently had problems with IE11 and had to use the compatibility view settings for the buttons to work on my router page.

 

[Anak]

My apologies for this late reply.

One thing I haven't seen us try is: http://www.sevenforums.com/tutorials/666-advanced-boot-options.html Follow Here's How: Step #3. When the screen opens use the down arrow to navigate to "Safe Mode with Networking (SMN), then press the Enter or Return key.

If you've never worked with Safe Mode it can/will scramble your Desktop because the Display settings are set to default, but that's okay. If you are okay with the way the icons/shortcuts are leave them be, otherwise go ahead and rearrange them, but in some instances they will be even more scrambled when you reboot back into the full OS.

Once in SMN try to connect wirelessly through the troublesome router.

   Note

Some options, such as safe mode, start Windows in a limited state, where only the bare essentials are started. If a problem does not reappear when you start in safe mode, you can eliminate the default settings and basic device drivers as possible causes. Other options start Windows with advanced features intended for use by system administrators and IT professionals.

Source: From above tutorial.

The reason you are trying this is to see if the problem lies with your Windows OS or with some other program that is installed on your machine.

1. If it is the OS a repair install may be indicated.
2. If networking is okay you will have to try and nail down the problematic program: Startup Programs Method Three.
3. This tutorial will also be helpful: http://www.sevenforums.com/tutorials/18203-internet-troubleshooting-guide.html
4. I haven't gone over this in great detail, but it might be helpful to you: http://www.sevenforums.com/tutorials/55419-internetwork-troubleshooting-guide.html
5. A screenshot of your Startup Tab (see #2) in msconfig would be helpful, and,
6. A screenshot of http://www.sevenforums.com/tutorials/108982-ip-address-locate-find-your-computer.html Use Method Three, would also be helpful.

EDIT:
Hi chev65, just saw your posting, thanks for pitchin' in!

 

[PooMan UK]

Have a looky over here pal .... maybe give this a whirl

http://www.sevenforums.com/network-sharing/287661-unable-establish-secure-wireless-network.html

 

[kwil]

Thanks to all for taking time to reply but still no joy on this, guys....Driving me nuts...
Can any Win7 guru out there answer simply the following questions:
1. Why would Windows 7 reject a correct password in the first place?
2. Are there any easily demonstrable factors that would prevent it from accepting?
Remember the new router does not appear to be the culprit....

Many thanks

 

[chev65]

Huawei HG533 Known Issues

Here is the list of Known Issues with the Huawei HG533. These faults are known to QA and Labs and do not need to be reported. The part in bold may be relevant in this case.

1. WLAN is shown as 130/135Mbps reported by Windows and inSSIDer shows single smaller bandwidth indicating operation in 20MHz mode only
2. Custom UI becomes unresponsive intermittently
3. Intermittent loss of wireless connectivity has been witnesses in testing
4. Username field on Connection page of router UI does not support ASCII special characters
5. Password field on Connection page of router UI does not support ASCII special characters
6. When a fibre (WAN) line is connected accessing the UI brings up the Connection page
7. Poor peformance seen with upload file transfers with the Netgear WN111v2 adapter
8. Multiple download file transfer throughput poor when used with a Realtek RTL8191SE adapter
9. The error seconds on the custom UI ADSL (sync) Summary page is not working
10. The USB Samba function will not work on Windows system without changes in the operating system security policy or registry.

I have also read that for the user name and password using supervisor may work instead of Admin. Apparently supervisor relates to a hidden user account with full access.

 

[kwil]

Hi Chev...appreciate your time and the info.
Interesting this router appears to have so many 'issues'.
However, as far as my router's particular password is concerned, there are no special characters involved so again, why Win7 won't accept it is the continuing and really annoying mystery.
As I said, using Ethernet cable, no need for password, so no problem connecting. Also, to get into the settings and check etc 'admin' is used as normal. Interesting, though, that 'supervisor' appears to work also.
So still no further forward...

 

[chev65]

Hi Chev...appreciate your time and the info.
Interesting this router appears to have so many 'issues'.
However, as far as my router's particular password is concerned, there are no special characters involved so again, why Win7 won't accept it is the continuing and really annoying mystery.
As I said, using Ethernet cable, no need for password, so no problem connecting. Also, to get into the settings and check etc 'admin' is used as normal. Interesting, though, that 'supervisor' appears to work also.
So still no further forward...

Well the router would have to accept the password not Windows 7. I was thinking a keyboard problem or keyboard setting might be a problem here.

Yes I found the information about the supervisor access by searching around.

If using supervisor works to access the router then what is the problem?

 

[kwil]

Hi again Chev...bit of a mis-communication I think. I didn't mean I'd actually tried 'supervisor'. Didn't need to since 'admin' works as normal. I only used the Ethernet connection in the first place to ensure the password that shows there is the same as that on the back of the router. It is...
Keyboard works fine, but I see your point there...Did actually change the keyboard at one point in this saga without any joy.
I really did think that both Win7 AND the router would have to exchange the password info...The router worked fine with a tablet, remember. That left Win7...Or, as a long shot, could it be my wireless adapter despite it never skipping a beat, even now?

 

[chev65]

Hi again Chev...bit of a mis-communication I think. I didn't mean I'd actually tried 'supervisor'. Didn't need to since 'admin' works as normal. I only used the Ethernet connection in the first place to ensure the password that shows there is the same as that on the back of the router. It is...
Keyboard works fine, but I see your point there...Did actually change the keyboard at one point in this saga without any joy.
I really did think that both Win7 AND the router would have to exchange the password info...The router worked fine with a tablet, remember. That left Win7...Or, as a long shot, could it be my wireless adapter despite it never skipping a beat, even now?

So you are saying it still won't accept any password? Or you can't access the page when using wireless?

Well the browser which I assume is IE 10 or 11, may have a compatibility problem with your router page, I had a similar problem with my router where the buttons didn't work unless I used compatibility mode.

In this case you could try going into the Internet options of IE' upper right, Tools>then choose compatibility settings while you are on the routers page try setting that page to use compatibility mode and see if that helps.

 

[crankypenguin]

I remember one time I kept getting this issue until I realized I had my caps lock pressed and the router would not accept the input password. Or perhaps it's an issue with your keyboard? Do you have a spare you can try?

 

[kwil]

Hi Chev...thanks again for your time.
1. Windows 7 recognises the router (its SSID) but rejects what is the correct password, properly typed and tested on another keyboard just in case. That's the one and only problem. The router works via Ethernet fine but not of course wirelessly because of the password. This despite the router operating wirelessly when using a tablet, connected using the same password as Win7 is rejecting.
2. As for the browser: I've not used IE for many years. Always Firefox for me. Occasionally Chrome. Since Firefox has worked flawlessly with all previous routers there can't be a problem with my browser.

For crankypenguin: thanks for your input, but as above, already tried different keyboard etc. It's not a problem with wrong case or keyboard. Just rejection of the correct password.

The saga continues....GRRRRRRRRR!

 

[Anak]

I don't see this in earlier posts, but, when you say "correct password" do you mean the case-sensitive Security Key? Ours is a 16 digit alpha-numeric Key, and if you don't have that right you won't be able to connect wirelessly. Your tablet may have automatically found the key the first time it connected, that's why its working.

I don't have wireless on my desktop so I can't help with any settings from my end, but I do have a verizon wi-fi router.
You would need to get the security key from your router and apply it to the proper setting on one of your adapter settings pages.

My wife could see the SSID, but couldn't connect her nook or phone wirelessly until I found that and applied that key to her devices.

I just checked, do you have the manual for the hg533? Start at chapter 3.2 Setting Up a Wireless Connection Manually.

The WLAN name (SSID) and WLAN access password of the HG533
are preset before delivery. You can find them from the label on the
bottom of the HG533.

Source: Downloads - Huawei Device Co., Ltd..

 

[chev65]

Hi Chev...thanks again for your time.
1. Windows 7 recognises the router (its SSID) but rejects what is the correct password, properly typed and tested on another keyboard just in case. That's the one and only problem. The router works via Ethernet fine but not of course wirelessly because of the password. This despite the router operating wirelessly when using a tablet, connected using the same password as Win7 is rejecting.
2. As for the browser: I've not used IE for many years. Always Firefox for me. Occasionally Chrome. Since Firefox has worked flawlessly with all previous routers there can't be a problem with my browser.

For crankypenguin: thanks for your input, but as above, already tried different keyboard etc. It's not a problem with wrong case or keyboard. Just rejection of the correct password.

The saga continues....GRRRRRRRRR!

Did you try deleting the old wireless profile then create a new one designating the routers security settings, SSID, encryption etc. ?

 

[kwil]

Thanks for the input, Anak...Yes, the 'security key = password', always typed in correctly. No joy ever.
Appreciate the manual, Anak, as I didn't actually have one. Read it carefully, checked everything - yet again!...Still zilch...same problem.
Remember I'd double-checked the password by connecting the 533 via Ethernet cable and entering the settings that way to check it. It was exact.

Chev: thanks again but I've already tried that, ensuring I ditched every profile I had, so that in 'Manage Wireless Networks' nothing there. Tried to connect the 533...well you know the rest.
When I reconnected the 523 (ie my 'current' router) its password was recognised every time...That' why I'm able to be online at all.
I did try with another brand-new router lent to me by a friend over this weekend: same result...password not accepted....even though typed in correctly, so surely it has to be something within Win7 that's not 'allowing' the password?