PC freezes, stops responding, a problem with sensorview device!

[usasma]

Please go to Device Manager and expand the Network Adapters section.
Right click on each of the following devices and select "Uninstall"
- Teredo
- ISATAP
- 6to4
- unknown
These devices will return on the next reboot if they are needed - but in most cases they aren't needed and don't return. Once that's done, check in the MSINFO32...Components...Problem Devices to see if the ROOT\NET\0002 device is still there.

Also please check in Device Manager to see if the sensorview device is there or not.

 

[top secret]

Test result (stopped after 6 hours by me)

ISATAP

I have ISATAP adapter 3,8,2,9... shall I remove them all?
The same with 6to4

and I don't have unknown device

and sensorview is not there.

 

[usasma]

Yes, "Uninstall" every one of them - they are used for different aspects of translating IPv6 traffic to IPv4 traffic. As I stated before, if needed they'll automatically reinstall themselves on the next reboot - but in most cases they don't come back.

 

[top secret]

Yes, "Uninstall" every one of them - they are used for different aspects of translating IPv6 traffic to IPv4 traffic. As I stated before, if needed they'll automatically reinstall themselves on the next reboot - but in most cases they don't come back.

Done. However the problem still exists. Before posting this reply

 

[usasma]

Please redo the BSOD posting instructions so we can see if there's any change in the reports. If possible, let us know the last time that the system had problems (approximately what time and date it was).

 

[top secret]

So you want me to post reports again?

last freezing occurred 01/12/2010 at 18:30 GMT

 

[usasma]

Yes, please rerun the reports and post them again. That way we can look at events that occurred around 01 Dec 2010 at 18:30 GMT

 

[top secret]

posted.

 

[usasma]

System logfile says that your system was shutdown at 07:36 on 01 Dec 2010
System was restarted at 22:12 on 01 Dec 2010

Is 18:30 GMT = 21:30 AST? I'm looking for the time of the freeze in your event logs, so the time will be the time displayed on your system (AST). As it is right now, there is no evidence in the logs that your system was on between 07:36 and 22:12 on 01 Dec 2010.

This can be either an issue with the event service not working, or it can be that there is a hardware problem with your system. I'd suggest the following:

1 - backup all of your stuff
2 - run SFC.EXE /SCANNOW from an elevated (Run as administrator) Command Prompt. Then test for further freezes.
3 - run a repair install of Win7: http://www.sevenforums.com/installation-setup/89382-repair-install.html Then test for further freezes.
4 - wipe the hard drive with DBAN or KillDisk (both are free, just google for them), then install Windows 7 clean - installing all updates and only installing any missing drivers. Then see if it freezes.

 

[top secret]

Atlantic Standard Time (AST) = GMT-4
Atlantic Daylight Time (ADT) = GMT-3

--------------------------------------------

It is really hard to wipe hard disks because I have thousands of important files, also, when the system was VISTA, it was freezing. After changing it to 7 the problem start occurring too. So, is there any indicate that the video card is the major cause of the problem?

 

[usasma]

No, there's no indication that any particular component is at fault.
The missing events are suggestive of a Windows problem, but could just as easily be a hardware problem.

You can still perform the first 3 steps without losing anything - but backup anyway (just in case).

If I had to guess, I'd say this was a Windows problem. But if it occurred in Vista and in Win7, then I'd have to guess that it wasn't a Windows problem.

So, there's 2 ways to proceed IMO:
- clean install Windows, or
- start swapping out hardware piece by piece

 

[top secret]

I'm going to do the 3 steps; on the other hand, I found this messages in "Action Center". It shows "video hardware error"

Any ideas?

 

[usasma]

While it's likely that this is a hardware problem, it's a BSOD event that can also be blamed on the video driver. I've mentioned the troubleshooting steps for the STOP 0x117 errors in my previous posts - have you tried any of them? If so, then it's time to try another video card. I'd suggest borrowing one - but if you can't borrow one, then purchase one from a store that will allow you to return it (in case it's not needed).

 

[top secret]

I've mentioned the troubleshooting steps for the STOP 0x117 errors in my previous posts - have you tried any of them?

Yes, I have posted the stress test result on page 3

I also uninstalled the video card driver completely using Driver Cleaner Pro and i'll see if problem will occur again.

 

[usasma]

I'm having some problems with my eyes now (I have an eye disease), so I may be repeating some things - feel free to let me know.

Have you:
- checked the fan on the video card? Is it working?
- checked the airflow through the video card's cooler - is it clogged?
- checked the power to the video card - is it firmly connected?
- checked the temperature of the video card?
- have you tried running the system with the side of the case open and having a house fan blowing into the case? Does that help?

Still, the most sure-fire test would be to replace the video card. If the video card is built into the motherboard on your system, then you'll have to disable it in the BIOS after you've installed another video card.

 

[top secret]

I'm having some problems with my eyes now (I have an eye disease), so I may be repeating some things - feel free to let me know.

I'm sorry to hear that and keeping you with my problem.
Just take your time, I'm not in a hurry to solve the issue.
And just let me know if changing the font or the color will make you more comfortable.

Have you:

- checked the fan on the video card? Is it working?

Yes it is working perfectly.

- checked the airflow through the video card's cooler - is it clogged?

No, it is perfect too.

- checked the power to the video card - is it firmly connected?

There is now power wire connected to the video card.

- checked the temperature of the video card?

Actually I don't have the tool to check it.

- have you tried running the system with the side of the case open and having a house fan blowing into the case? Does that help?

I did that, now when I started the PC it didn't freeze. So, I think the problem was in the place where i'm keeping the PC.
I'll leave the case open for 2 or 3 more days to make sure that the problem was because of the air flow.

I'll post back if freezing occurs or if the problem solved.

Thanks a lot for your time.

 

[usasma]

I use this test (the open case test) whenever I can't get a temperature reading on a video card. It is surprisingly effective with an overheating video card.

I also use the finger test - BUT DO NOT TOUCH THE VIDEO CARD!!! (and this is AT YOUR OWN RISK!!!) When the problem starts happening, shut the system off and place your finger near (but NOT ON) the video card. If the heat is too hot to bear, then there may be an overheating problem.

 

[top secret]

Thanks a lot for your time... thanks for your effort... and thanks for all you have done for me.

After testing for 2 - 3 days... the problem is completely solved. The problem was, as you said, the flow

of air from the case due to the narrow place where I kept the PC.


Now everything is fine.. thanks a lot again and again