PC frequently rebooting on its own - mfgs solution good or bad

[bgoodman4]

I have a new (3 weeks old) Win 7 pro, 64 bit Tablet/Laptop Hybrid thats having a serious problem (PC specs below).

The PC ran fine for a week and then the problem began.

The problem is that the PC frequently reboots itself and then runs a check disk. This often occurs when installing software but it can start spontaneously as well. Usually the check disk finds a few things that need to be fixed and then the PC boots normally. The PC at this point may run fine for a bit or may, within a few min self boot again. Occasionally, the check disk will find a lot of orphaned files and will delete them. This happened twice that I allowed the check disk to proceed to the end and the 2nd time the PC failed to boot. When this last happened I rolled back to a snapshot taken by RollBack Rx to a time prior to the large orphaned file check disk find and the PC booted fine but the spontaneous reboot problem continued.

I have been in contact with the PCs mfg and their solution is to put a new hard drive into the PC which will have a fresh install of W7 64 bit on it. When they told me this I asked what would happen if the same problem occurred once I got the PC back, they replied they would keep replacing components until the problem was resolved.

My question is,,,,,

Do you think this the correct course of action, or even a reasonable course of action?

If not what would a reasonable course of action be?

FUJUTSU LIFEBOOK T902, CORE i7-3520M, 8GBX1, 500GB (7200RPM) SATA HDD,

 

[bgoodman4]

Some more info on this problem.

I booted into safe mode and the PC appeared stable, that is it did not reboot but I was only in there for the time it took to run Blue Screen View (a utility recommended by someone on another forum) and to save a number of reports from this utility. I also, upon boot into safe mode saw a message that I copied and saved as MS Document. This document gave some information about the crash and there was an offer to search on-line for a solution the next time I went on line. The problem is that the PC will not give me time to fully boot and get on-line. Is it possible to get on-line from safe mode? The PC is on a home network and when I tried to get on-line with it I received a message that there was no connectivity

I am attaching the saved .txt files from the MS message (copied and pasted into word pad) and from Blue Screen View. I also saved a .cfg which I assume is BSVs own file but am not able to upload it to the forum. If it would be helpful I can use WinZip to zip it and upload it as well.

If someone would be kind enough to take a look at these files and give me some guidance as to what to do from here I would greatly appreciate it.

 

[TVeblen]

The OEM's solution sounds reasonable to me. It certainly sounds like a failed/failing hard drive.

You could test the drive using the hard drive manufacturer's diagnostic program (which you can find on their website). Do the extended (long) test. Keep in mind that a new hard drive should have no bad sectors/blocks. Zero. Just one bad sector would have me packing it up and contacting UPS.

But the first thing you should do, probably from Safe Mode, is backup your files. Do not begin drive testing without having your data backed up.

 

[bgoodman4]

The OEM's solution sounds reasonable to me. It certainly sounds like a failed/failing hard drive.

You could test the drive using the hard drive manufacturer's diagnostic program (which you can find on their website). Do the extended (long) test. Keep in mind that a new hard drive should have no bad sectors/blocks. Zero. Just one bad sector would have me packing it up and contacting UPS.

But the first thing you should do, probably from Safe Mode, is backup your files. Do not begin drive testing without having your data backed up.

Thank you for your suggestions and comments. I have backed up the drive so all files are safe and sound, in fact, I have a number of images from my old PC which has them as well so I am well covered in this respect. Thats one of the benefits of the PC being so new, I have not done any work on it, only been setting it up. I plan on taking the PC in to an authorized repair facility and will let them do the testing. I have been fighting with this thing none stop for the last 3 days (with the help of some very knowledgeable folks over on the Wilders forum) so I have about had it at this point.

The real odd thing is that I decide to try something different tonight. I just spent 2 hours working on the PC with PhotoShop and my 3D CAD program (this is how I make my living) and the machine worked flawlessly, yet, if I try to do an MS Update, or spend too much time on the net, the thing crashes. Crazy eh!