PC occasionally freezes and I have no idea why

[KB Prez]

I upgraded from VISTA to Windows 7 about a month ago. Mostly everything has been fine, but once in awhile, my computer just freezes. It's happened 3 times since I upgraded. Everything locks so all I can do is push the power button to turn the computer off. It happened again this morning when I was running a Malwarebytes scan. The other 2 times it happened, the only app running was Carbonite which basically runs throughout the day.

I don't think the problem is Malwarebytes or Carbonite. I have no idea how to solve this. Once I restart, I check the Event Logs and they show nothing unusual. I'd be very grateful if someone here has any ideas.

 

[Capt.Jack Sparrow]

Hi Welcome to Seven Forum ... Can i know which version of Malwarebytes are you using ??

 

[KB Prez]

Hi Welcome to Seven Forum ... Can i know which version of Malwarebytes are you using ??

I'm using 1.41.

 

[PC WhizzKid]

Hi Welcome to Seven Forum ... Can i know which version of Malwarebytes are you using ??

I'm using 1.41.

Is this updated often?

 

[KB Prez]

I use Norton Internet Security 2010 for real-time protection, but run Malwarebytes scans manually. I always do an update check before running a scan.

 

[Capt.Jack Sparrow]

Do you find any infection after the Malware scan ??

 

[Capt.Jack Sparrow]

I did some research on this found that the issue is with MalwareBytes they are tracking the Freezing issues

We need your help! - Malwarebytes Forum

 

[KB Prez]

I did some research on this found that the issue is with MalwareBytes they are tracking the Freezing issues

We need your help! - Malwarebytes Forum

shyamsasinran, THANK YOU so much! I'm going to take a look at the Malwarebytes Forum.

BTW, the Malwarebytes scan hasn't found any problem on my PC.

 

[zigzag3143]

I upgraded from VISTA to Windows 7 about a month ago. Mostly everything has been fine, but once in awhile, my computer just freezes. It's happened 3 times since I upgraded. Everything locks so all I can do is push the power button to turn the computer off. It happened again this morning when I was running a Malwarebytes scan. The other 2 times it happened, the only app running was Carbonite which basically runs throughout the day.

I don't think the problem is Malwarebytes or Carbonite. I have no idea how to solve this. Once I restart, I check the Event Logs and they show nothing unusual. I'd be very grateful if someone here has any ideas.

Hi and welcome


What exactly are you looking for in event viewer? In which tabs are you looking?


ken J+

 

[KB Prez]

What exactly are you looking for in event viewer? In which tabs are you looking?

ken J+

ken J+, to tell the truth, I'm not sure what Event Viewer would tell me in this case. I just look to see if there's a msg under Administrative Events that I don't normally see there.

 

[Jacee]

See if turning off NAV's LiveProtect temporarily, then running MBam still freezes your system.

 

[KB Prez]

Thanks Jacee! I added the Malwarebytes modules to my Norton exclusion lists. I ran another scan and everything was fine. If the freeze happens again, I'll try your suggestion.

 

[Jacee]

Thanks for letting me know!