PC reboots slow or not at all

[ragincajuns]

My PC was running slow recently so I ran Malware bytes and trend micro and cleaned up a few viruses. Now I can't hardly get my PC to boot up. Sometimes it takes 30 mins to boot up and even when it does I can't really do anything because its too slow. Sometimes it doesnt' boot up at all. Sometimes it boots in Safe Mode sometimes it doesn't.

When I can get in, which isn't often, I run malware and trend micro and it comes back clean.

Lately I can't get it to boot up at all.

What can I do now besides reinstall the operating system?

 

[andrew129260]

You may have programs running at startup that is causing this issue. Please see this tutorial to temporary disable them and see if the issue is resolved:

http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html



Please read this entirely before we begin malware removal:


Before we start with malware assistance, I want to inform you of a few things:

1.) I am not a recognized malware removal expert. I do not have a certification from a malware removal school. Having said that, I have removed a lot of malware with PCs and have years of experience.
But just like no antivirus program is 100% effective, neither am I. My goal is to simply clean up your PC from any malware, and assist you in any way possible to help you secure your PC.

2.) Sevenforums (This forum)and I will NOT be held responsible for anything that might go wrong with your pc.

3.) You agree to follow all directions given, until I advise that your pc is clean and you are free of threats. You will not abandon the thread.


The most important rule of all:

4.) YOU WILL NOT INSTALL/change/modify OR ADD ANYTHING TO YOUR SYSTEM UNTIL MALWARE REMOVAL IS COMPLETE. No files or programs or anything of the sort.

Do you agree to these terms?​

If yes, reply with a Yes. If not, please state so and I will flag an official malware remover, or I will recommend another place for malware removal assistance.

 

[ragincajuns]

Yes

I tried the clean startup. Followed the directions and disabled startup programs and restarted. It took 30 mins to reboot so it doesn't look like that is the issue.

 

[andrew129260]

1.) Download herdprotect: (choose the portable version)

Download herdProtect - Free Anti-Malware Platform

2.) Run the scan.

3.) When the scan finishes, save the results per the screenshot below. Then upload the log here.

DO NOT REMOVE ANYTHING YET. I will advise if anything needs removed when I receive the log.

Attached Images

 

[ragincajuns]

 

[ragincajuns]

I haven't removed anything. going to bed. pc will lock up again and I will have to restart tomorrow and run scan again to get back to this point.

 

[andrew129260]

You def have some nasties there. Remove everything that you have checked in the screenshot and restart.

Then run this:


1.) Download AdwCleaner by Xplode and save to your Desktop.

• Double click on AdwCleaner.exe to run the tool

• Vista/Windows 7/8 users right-click and select Run As Administrator.
• Click on the Scan button.
• AdwCleaner will begin...be patient as the scan may take some time to complete.
• After the scan has finished, click on the Report button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
• The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
• Upload the contents of that logfile in your next reply using the paper clip on the reply box.
• A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

2.) Using AdwCleaner v3: Scan & Clean:

Double click on AdwCleaner.exe to run the tool again.
Click on the Scan button.
AdwCleaner will begin to scan your computer like it did before.
After the scan has finished...

This time click on the Clean button.
Press OK when asked to close all programs and follow the onscreen prompts.
Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
After rebooting, a logfile report (AdwCleaner[S#].txt) will open automatically (where the largest value of # represents the most recent report).
Upload the contents of that logfile in your next reply using the paper clip on the reply box.

Junkware Removal tool:


3.) Please download Junkware Removal Tool to your desktop.

• Shutdown your antivirus to avoid any conflicts.
• Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Upload the contents of that logfile in your next reply using the paper clip on the reply box.
• When completed make sure to re-enable your antivirus

 

[ragincajuns]

adw cleaner file

 

[ragincajuns]

next file

 

[ragincajuns]

junkware file

 

[andrew129260]

Looks good. A lot was wiped out. Run herdprotect again, and post new log after restarting the pc.

 

[ragincajuns]

 

[ragincajuns]

posted the new herd protect results. PC still boots and responds extremely slow. like 10+ mins to boot.

 

[andrew129260]

1.) Whats in your startup list? ( Yes I know you tried clean startup)

Get ccleaner from here:

https://www.piriform.com/ccleaner/download/standard

Then install it. Make sure to uncheck any toolbars or things in the installer. (If there is any)

Then open ccleaner, go to tools-startup. Click save to text file and upload that here.



2.)

Is your disk fragmented? Click rb: type disk defrag then click the top result disk defragmenter. Choose to defragment all drives.



3.)

Let see what else is going on here:

1.) Download malwarebytes anti malware found here:

https://www.malwarebytes.org/

Choose the Free version download.

2.) After it downloads, run the installation and install it.

3.) After install, open malwarebytes.

Choose to update now.

When your updated, you should see something like this in the screenshot:

4.) Then choose to run a scan after updates complete.

5.) After the scan completes, Remove anything found. Restart the computer.

6.) Open malwarebytes. Click the history button.

Then Click on application logs.

Choose the latest scan log, and click the view button.

Click on the export button, then choose text file. Save it somewhere.


7.) Post your results by using the paperclip and upload the log.

 

[ragincajuns]

start up list:

message.bat
WDDMStatus
WDSmartware

 

[ragincajuns]

start up file from cc cleaner

should I run the cleaner?

 

[ragincajuns]

malware byte will not run. I downloaded and installed it. double clicked on the desktop icon, get a message asking me if I want to let the program to make changes to the computer. I clicked yes but nothing happens. it doesn't run. I uninstalled it, installed it again but it still will not run.

 

[ragincajuns]

did a google search to see why malware bytes would not run and was led to malware bytes chameleon. ran it - still no luck.

 

[andrew129260]

Good job on trying to troubleshoot.

Let's try something else:

1.) Download RKill from here:

Downloading RKill

2.) Save it to your desktop or downloads folder.

3.) Launch it by right clicking on it, and choosing run as administrator.

4.) Once opened you will see a black box that looks like this:

Let it finish.

5.) When the tool finishes, it will create a log. Save and then upload the log here using the paperclip.

________________________________________________________________________________________

I would like you to scan with Hitman Pro.

1.) Download hitman pro here for your windows version and install it.

2.) Open hitman pro. Click next.

Read and Accept the license agreement, then checkmark the box and click next.

Choose to only run a one time with this computer and click next

The scan will start, wait until it completes, then click the save log button.

Choose a place to save it for upload later

Close out of hitman pro.

Find the log file wherever you saved it and upload it using the paperclip

 

[ragincajuns]

about to start the latest tasks but question from the previous one. when I ran cc cleaner I didn't "clean" the results. should I have?