Solved PC restarts when it goes to sleep

[Sardar]

Hi
I am uploading the minidump file. My pc restarts randomly when it goes to sleep i.e. when I come back after keeping it idle for sometime. I also performed the Intelburntest which says the test is successful. I am also uploading the screenshot of event viewer and bluescreen viewer. I bought this PC in December 2015

 

[Arc]

Hi. Can you reduce the RAM frequency from 1866 MHz to 1600 MHz and/or 1333 MHz, at least on a test basis? Also dont overclock any other hardware components like CPU or graphics.

Let us know how the computer runs after doing this.

OCing is the most frequent cause of a stop 0x124 BSOD.
_____________________________________________________

BugCheck 124, {0, fffffa801080b028, bf800000, 200401}

Probably caused by : GenuineIntel

Followup:     MachineOwner
---------

 

[Sardar]

Hi Arc
Thanks for replying. I don't think I have overclocked any component. Also in the MIT/Advanced memory settings, memory Overclocking profiles has been disabled and memory frequency is picked in the system by default as 1867 MHz. You can see it in the attachment. Or, please show me the way to lower it.

 

[Arc]

Or, please show me the way to lower it.

 

[Sardar]

extreme memory profile is already disabled

 

[Arc]

What is the RAM speed as per the BIOS?

 

[Sardar]

Ram speed was 1867 mhz. Now I have replaced the ram chips with speed of 1600 mhz with your advice . Let's see what happens.

 

[Sardar]

Did not work.
when in sleep mode; if I move mouse, black screen only.
And this thing is not regular, It happens randomly when I am not working

 

[Arc]

Stop 0x124 is sleep mode only sounds a little odd to me. Stop ox124 is a hardware level issue. And, during sleep mode, the power state changes which affects the drivers.

I am checking a bit .... Does the power management menu of the BIOS look like this one?

View attachment 382383
​

 

[Sardar]

Should I reinstall the windows or what should I do to resolve this issue.
Also how much will Ram speed lowering from 1866 to 1600 mhz will affect my system.

 

[Arc]

I would suggest you to take these two tests before doing anything else.

► Stress test the CPU.

Hardware - Stress Test With Prime95
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It saves the result as a .txt file in the prime95's folder. Upload the file for us.

► Test your RAM modules for possible errors.

How to Test and Diagnose RAM Issues with Memtest86+
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Run memtest86+ for at least 8 consecutive passes.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Also, Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.

eXtreme Power Supply Calculator
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And let us know the wattage of the installed PSU.

About the change of memory speed, you will not see any difference in the normal activities, but if you work with video rendering or gaming, there might be a bit little performance drop.

 

[Sardar]

There was a problem in the electrical circuit of the room. PC is running fine from the 2-3 days. Thanks for helping

 

[cowdude]

I'm running windows 10 home. I had that issue of it resuming at midnight every time I put it to sleep. I found after lots of looking, that it was performing updates at that time. I changed the time and it stopped.