Phishing emails virus, need help to remove

[usinjin]

combofix.exe reports my Zone Alarm Extreme security Antivirus/Spyware software is still monitoring, even though I've shut down the software. Should I run the program in safe mode?

 

[Jacee]

No, don't run it in safe mode.

You need to disconnect from the internet (unplug your modem), then go into services ... type services.msc in the start search box. Now set all Zone Alarm Extreme security Antivirus lines to 'disable' and stop the service .... DO NOT connect to the Internet while this is disabled!!

Once you have the Combofix text log, save it to your desk top. You can enable all ZA services, then reconnect to the Inernet and post the log back here.

 

[usinjin]

Unfortunately, it won't let me disable the TrueVector Internet Monitor (Zone Alarm). I cannot stop or disable the service. What should I do?

 

[Jacee]

Run CF anyway

 

[Jacee]

Or, try this:

1Right-click the task bar.


2Click "Start Task Manager."


3Click "Processes." Under the "Description" column, look for the listing for "Zone Alarm Firewall." The "True Vector Internet Monitor" is part of a larger program called "Zone Alarm." Disabling "Zone Alarm" will disable "True Vector Internet Monitor."


4Click the listing for "Zone Alarm Firewall."


5Click "End Process" to disable the "True Vector Internet Monitor" -- along with its larger parent program, "Zone Alarm" -- on your computer.




Read more: How to Disable a True Vector Internet Monitor | eHow.com http://www.ehow.com/how_7358606_disable-true-vector-internet-monitor.html#ixzz1oBFF1kmX

 

[usinjin]

Okay. Tried disabling a few items in msconfig, including Zone Alarm...didn't work, but I disabled something, and now somehow the computer is about 10x faster than it was before. Including, somehow, my internet. That's really really weird. :shock:

Both logs are attached, though HijackThis threw an error. I can post it if necessary.

 

[vaidas3]

Okay. Tried disabling a few items in msconfig, including Zone Alarm...didn't work, but I disabled something, and now somehow the computer is about 10x faster than it was before. Including, somehow, my internet. That's really really weird. :shock:

Both logs are attached, though HijackThis threw an error. I can post it if necessary.

it would not be surprise if your computer was sending out spam or something so by disabling it internet got faster.

 

[Jacee]

Rescan with HJT, check these items:

O15 - Trusted Zone: http://asia.msi.com.tw
O15 - Trusted Zone: MSI Global - Computer, Laptop, Notebook, Desktop, Mainboard, Graphics and more

Close all windows except HJT, then click "fix checked".

Reboot your computer.

I'd like you to scan your machine with ESET OnlineScan

1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
   ESET OnlineScan
2. Click the
   
   button.
3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
   1. Click on
      
      to download the ESET Smart Installer. Save it to your desktop.
   2. Double click on the
      
      icon on your desktop.
4. Check
   
5. Click the
   
   button.
6. Accept any security warnings from your browser.
7. Check
   
8. Push the Start button.
9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
10. When the scan completes, push
    
11. Push
    
    , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
12. Push the
    
    button.
13. Push
    

 

[inouno]

Jacee.

I read through this whole thread, and was very interested, and then it stopped.
I see that you put a lot of effort into it.
I guess that your advice fixed it...or, he just got tired, or he got a new computer and didn't want a Zombie anymore.