Photos and desktop picture vanished.....

[zippymark]

Hi all,

about three days ago when switching on the laptop I found my desktop picture had vanished leaving the symbols on a black background.
Likewise my photo albums are invisible leaving just the date they were uploaded or the album title/description.When I click on an album all I see on the white page is the photo number/title, however when I click on an individual photo the photo appears as normal.
I tried setting the computer back to the settings of a few days before and everything reappeared but the next day they had all vanished again.
I would be grateful for any help/advice on how to solve this problem.

Thanks in advance,

Mark.

 

[Paul Black]

Hi zippymark, welcome to Seven Forums,

Have you downloaded any new software or updates lately?

Have you tried running CHKDSK [Check Disk] and SFC [System File Checker]?
If you need further information on how to do this then please let me know.

I hope this helps!

 

[zippymark]

I haven't downloaded anything that I know of Paul, I'll try your suggestions and get back to you, thanks for your help.

 

[zippymark]

Not having any luck Paul, I found something called SFC but when I try to open it it just vanishes, no idea what check disc is and can't find it. I'm not clued up on this stuff unfortunately !

 

[Paul Black]

Hi zippymark,

To run CHKDSK [Check Disk], please follow my instructions below!

CHKDSK[Check Disk]

CHKDSK [Check Disk] is a Windows utility program for detecting and repairing corruptions of the file system [FAT16, FAT32, and NTFS drives]. CHKDSK must be run from an elevated command prompt => Click Start, in the search box type cmd, when cmd appears in the menu under Programs, right-click it and select Run as administrator. The elevated command prompt window will now open.

[1] Run CHKDSK in non-invasive read-only and detect mode. Copy chkdsk C: [yes there is a space there] and Paste it [you need to use the mouse right-click and paste for this as CTRL+V doesn’t work] into the elevated command prompt window and press Enter - This analyses drive C:\ and reports any errors or corruptions, but doesn’t repair them.

[2] If there are any errors or corruptions, then run CHKDSK in repair mode. This one repairs errors on the disk without scanning for any bad sectors. Copy CHKDSK C: /F [yes there are 2 spaces there] and Paste it [you need to use the mouse right-click and paste for this as CTRL+V doesn’t work] into the elevated command prompt window and press Enter - This does repair any file system errors or corruptions on drive C:\, provided that the disk isn’t in use. If the disk is in use, CHKDSK displays a prompt that asks whether you want to schedule the disk to be checked the next time you restart the OS, click Yes to schedule this check and then Restart.

[3] If there are still any errors or corruptions, then run CHKDSK in repair mode again. This one repairs errors on the disk and scans for bad sectors, it then attempts to repair or recover any readable information [implies /F]. Copy CHKDSK C: /R [yes there are 2 spaces there] and Paste it [you need to use the mouse right-click and paste for this as CTRL+V doesn’t work] into the elevated command prompt window and press Enter - This does repair any file system errors or corruptions on drive C:\, provided that the disk isn’t in use. If the disk is in use, CHKDSK displays a prompt that asks whether you want to schedule the disk to be checked the next time you restart the OS, click Yes to schedule this check and then Restart.

I hope this helps!

 

[Paul Black]

Hi zippymark,

To run SFC [System File Checker], please follow my instructions below!

SFC [System File Checker]

SFC [System File Checker] is a Windows utility program for detecting and repairing corruptions in the protected system files of the Windows OS. If any files are missing or corrupted, they are replaced with a cached copy that is located in a compressed folder at %WinDir%\System32\dllcache. The %WinDir% placeholder represents the Windows OS folder C:\Windows. SFC MUST be run from an elevated command prompt => Click Start, in the search box type cmd, when cmd appears in the menu under Programs, right-click it and select Run as administrator. The elevated command prompt window will now open. Copy sfc /scannow [yes there is a space there] and Paste it [you need to use the mouse right-click and paste for this as CTRL+V doesn’t work] into the elevated command prompt window and press Enter.

IMPORTANT: Do NOT close the elevated command prompt window until the verification is 100% complete.

The scan results will be shown after this process is finished. If any errors are reported, run it again a few times, re-booting in between. If after that, you get a message saying Windows Resource Protection found corrupt files but was unable to fix some of them, then post the CBS.log at C:\Windows\Logs\CBS\CBS.log.

I hope this helps!

 

[zippymark]

I'll give it a go mate, thanks for your help, much appreciated.

 

[zippymark]

Tried both and both say there is no problem, I'll just have to get used to it I suppose. Thanks anyway for trying mate.

 

[Paul Black]

Hi zippymark,

Tried both and both say there is no problem, I'll just have to get used to it I suppose. Thanks anyway for trying mate.

Does the same thing happen in safe mode?
Have you tried using another users account, or is yours the only one?

To can easily set one up using this link to help you => How to Create a User Account in Windows 7.

It wouldn't hurt to try it. You could always delete it afterwards!

I hope this helps!

 

[zippymark]

Mine's the only one, only me that uses this laptop.