Please help- Blue screen crash on brand new computer

[natzmc]

so hardware. means ram problem? should i just get new ones? its a new computer so under warranty

 

[natzmc]

my bios were reset btw the manufacturers sent me a probgramme to deal with bios

 

[CarlTR6]

This one is an error code A which is another hardware related error code.

STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL

Usual causes: Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Owner\Downloads\073110-26114-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*[url=http://msdl.microsoft.com/download/symbols]Symbol information[/url]
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0x82e54000 PsLoadedModuleList = 0x82f9c810
Debug session time: Sat Jul 31 13:30:32.877 2010 (GMT-4)
System Uptime: 0 days 0:59:34.469
Loading Kernel Symbols
...............................................................
................................................................
.................................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {d0e5e3f4, 2, 0, 82ebdd8a}

Probably caused by : ntkrpamp.exe ( nt!KiTimerExpiration+138 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: d0e5e3f4, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: 82ebdd8a, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from 82fbc718
Unable to read MiSystemVaType memory at 82f9c160
 d0e5e3f4 

CURRENT_IRQL:  2

FAULTING_IP: 
nt!KiTimerExpiration+138
82ebdd8a 8b48fc          mov     ecx,dword ptr [eax-4]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  System

TRAP_FRAME:  82f7ac0c -- (.trap 0xffffffff82f7ac0c)
ErrCode = 00000000
eax=d0e5e3f8 ebx=82f7f7b0 ecx=40000000 edx=90e5e3f8 esi=82f7f7b4 edi=82f7f680
eip=82ebdd8a esp=82f7ac80 ebp=82f7acdc iopl=0         nv up ei ng nz ac po cy
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010293
nt!KiTimerExpiration+0x138:
82ebdd8a 8b48fc          mov     ecx,dword ptr [eax-4] ds:0023:d0e5e3f4=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from 82ebdd8a to 82e9a7eb

STACK_TEXT:  
82f7ac0c 82ebdd8a badb0d00 90e5e3f8 82ec45c1 nt!KiTrap0E+0x2cf
82f7acdc 82ebc20e 00037f0a 85ac2648 82f87280 nt!KiTimerExpiration+0x138
82f7ad20 82ebc038 00000000 0000000e 00000000 nt!KiRetireDpcList+0xcb
82f7ad24 00000000 0000000e 00000000 00000000 nt!KiIdleLoop+0x38


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiTimerExpiration+138
82ebdd8a 8b48fc          mov     ecx,dword ptr [eax-4]

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt!KiTimerExpiration+138

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrpamp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc007

FAILURE_BUCKET_ID:  0xA_nt!KiTimerExpiration+138

BUCKET_ID:  0xA_nt!KiTimerExpiration+138

Followup: MachineOwner
---------

0: kd> lmtsmn
start    end        module name
8b9ae000 8b9f6000   ACPI     ACPI.sys     Mon Jul 13 19:11:11 2009 (4A5BBF0F)
90eb0000 90f0a000   afd      afd.sys      Mon Jul 13 19:12:34 2009 (4A5BBF62)
90dd9000 90deb000   AgileVpn AgileVpn.sys Mon Jul 13 19:55:00 2009 (4A5BC954)
91679000 9168a000   amdppm   amdppm.sys   Mon Jul 13 19:11:03 2009 (4A5BBF07)
8bb01000 8bb0a000   amdxata  amdxata.sys  Tue May 19 13:57:35 2009 (4A12F30F)
8bad5000 8bade000   atapi    atapi.sys    Mon Jul 13 19:11:15 2009 (4A5BBF13)
8bade000 8bb01000   ataport  ataport.SYS  Mon Jul 13 19:11:18 2009 (4A5BBF16)
92009000 92585000   atikmdag atikmdag.sys Tue Apr 06 21:37:59 2010 (4BBBE1F7)
91693000 916bf000   atikmpag atikmpag.sys Tue Apr 06 21:23:11 2010 (4BBBDE7F)
8be30000 8be37000   Beep     Beep.SYS     Mon Jul 13 19:45:00 2009 (4A5BC6FC)
91616000 91658000   BHDrvx86 BHDrvx86.sys Thu Jul 09 20:59:15 2009 (4A569263)
90db3000 90dc1000   blbdrive blbdrive.sys Mon Jul 13 19:23:04 2009 (4A5BC1D8)
8b83a000 8b842000   BOOTVID  BOOTVID.dll  Mon Jul 13 21:04:34 2009 (4A5BD9A2)
980ae000 980c7000   bowser   bowser.sys   Mon Jul 13 19:14:21 2009 (4A5BBFCD)
90d38000 90db3000   ccHPx86  ccHPx86.sys  Fri Jun 19 19:23:00 2009 (4A3C1DD4)
984a0000 984be000   cdd      cdd.dll      unavailable (00000000)
930d2000 930e8000   cdfs     cdfs.sys     Mon Jul 13 19:11:14 2009 (4A5BBF12)
8be11000 8be30000   cdrom    cdrom.sys    Mon Jul 13 19:11:24 2009 (4A5BBF1C)
8b884000 8b92f000   CI       CI.dll       Mon Jul 13 21:09:28 2009 (4A5BDAC8)
8bfb1000 8bfd6000   CLASSPNP CLASSPNP.SYS Mon Jul 13 19:11:20 2009 (4A5BBF18)
8b842000 8b884000   CLFS     CLFS.SYS     Mon Jul 13 19:11:10 2009 (4A5BBF0E)
8bd76000 8bdd3000   cng      cng.sys      Mon Jul 13 19:32:55 2009 (4A5BC427)
91600000 9160d000   CompositeBus CompositeBus.sys Mon Jul 13 19:45:26 2009 (4A5BC716)
931d3000 931e0000   crashdmp crashdmp.sys Mon Jul 13 19:45:50 2009 (4A5BC72E)
90cbc000 90d20000   csc      csc.sys      Mon Jul 13 19:15:08 2009 (4A5BBFFC)
90d20000 90d38000   dfsc     dfsc.sys     Mon Jul 13 19:14:16 2009 (4A5BBFC8)
90cb0000 90cbc000   discache discache.sys Mon Jul 13 19:24:04 2009 (4A5BC214)
8c008000 8c019000   disk     disk.sys     Mon Jul 13 19:11:28 2009 (4A5BBF20)
91b3b000 91b54000   drmk     drmk.sys     Mon Jul 13 20:36:05 2009 (4A5BD2F5)
931eb000 931f4000   dump_atapi dump_atapi.sys Mon Jul 13 19:11:15 2009 (4A5BBF13)
931e0000 931eb000   dump_dumpata dump_dumpata.sys Mon Jul 13 19:11:16 2009 (4A5BBF14)
92e00000 92e11000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:12:47 2009 (4A5BBF6F)
931c9000 931d3000   Dxapi    Dxapi.sys    Mon Jul 13 19:25:25 2009 (4A5BC265)
916bf000 91776000   dxgkrnl  dxgkrnl.sys  Thu Oct 01 20:48:33 2009 (4AC54DE1)
92585000 925be000   dxgmms1  dxgmms1.sys  Mon Jul 13 19:25:25 2009 (4A5BC265)
8bb3e000 8bb4f000   fileinfo fileinfo.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
8bb0a000 8bb3e000   fltmgr   fltmgr.sys   Mon Jul 13 19:11:13 2009 (4A5BBF11)
8bde1000 8bdea000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 19:11:14 2009 (4A5BBF12)
8bf7f000 8bfb1000   fvevol   fvevol.sys   Mon Jul 13 19:13:01 2009 (4A5BBF7D)
8c16a000 8c19b000   fwpkclnt fwpkclnt.sys Mon Jul 13 19:12:03 2009 (4A5BBF43)
98ed5000 98ed76c0   gdrv     gdrv.sys     Thu Mar 12 23:17:32 2009 (49B9D04C)
925dd000 925e2280   GEARAspiWDM GEARAspiWDM.sys Mon May 18 08:16:53 2009 (4A1151B5)
82e1d000 82e54000   hal      halmacpi.dll Mon Jul 13 19:11:03 2009 (4A5BBF07)
925be000 925dd000   HDAudBus HDAudBus.sys Mon Jul 13 19:50:55 2009 (4A5BC85F)
9310c000 9311f000   HIDCLASS HIDCLASS.SYS Mon Jul 13 19:51:01 2009 (4A5BC865)
9311f000 93125480   HIDPARSE HIDPARSE.SYS Mon Jul 13 19:50:59 2009 (4A5BC863)
93101000 9310c000   hidusb   hidusb.sys   Mon Jul 13 19:51:04 2009 (4A5BC868)
98029000 980ae000   HTTP     HTTP.sys     Mon Jul 13 19:12:53 2009 (4A5BBF75)
8c000000 8c008000   hwpolicy hwpolicy.sys Mon Jul 13 19:11:01 2009 (4A5BBF05)
90c58000 90cb0000   IDSvix86 IDSvix86.sys Thu May 27 04:00:42 2010 (4BFE26AA)
91a33000 91a40000   kbdclass kbdclass.sys Mon Jul 13 19:11:15 2009 (4A5BBF13)
931a9000 931b5000   kbdhid   kbdhid.sys   Mon Jul 13 19:45:09 2009 (4A5BC705)
80ba8000 80bb0000   kdcom    kdcom.dll    Mon Jul 13 21:08:58 2009 (4A5BDAAA)
91a4f000 91a83000   ks       ks.sys       Mon Jul 13 19:45:13 2009 (4A5BC709)
8bd63000 8bd76000   ksecdd   ksecdd.sys   Mon Jul 13 19:11:56 2009 (4A5BBF3C)
8bf2d000 8bf52000   ksecpkg  ksecpkg.sys  Mon Jul 13 19:34:00 2009 (4A5BC468)
92e1c000 92e2c000   lltdio   lltdio.sys   Mon Jul 13 19:53:18 2009 (4A5BC8EE)
91b54000 91b6f000   luafv    luafv.sys    Mon Jul 13 19:15:44 2009 (4A5BC020)
8b81e000 8b829000   mcupdate_AuthenticAMD mcupdate_AuthenticAMD.dll Mon Jul 13 19:13:13 2009 (4A5BBF89)
92e11000 92e1c000   monitor  monitor.sys  Mon Jul 13 19:25:58 2009 (4A5BC286)
91a40000 91a4d000   mouclass mouclass.sys Mon Jul 13 19:11:15 2009 (4A5BBF13)
93126000 93131000   mouhid   mouhid.sys   Mon Jul 13 19:45:08 2009 (4A5BC704)
8babf000 8bad5000   mountmgr mountmgr.sys Mon Jul 13 19:11:27 2009 (4A5BBF1F)
980c7000 980d9000   mpsdrv   mpsdrv.sys   Mon Jul 13 19:52:52 2009 (4A5BC8D4)
980d9000 980fc000   mrxsmb   mrxsmb.sys   Mon Jul 13 19:14:24 2009 (4A5BBFD0)
980fc000 98137000   mrxsmb10 mrxsmb10.sys Mon Jul 13 19:14:34 2009 (4A5BBFDA)
98137000 98152000   mrxsmb20 mrxsmb20.sys Mon Jul 13 19:14:29 2009 (4A5BBFD5)
8bbcc000 8bbd7000   Msfs     Msfs.SYS     Mon Jul 13 19:11:26 2009 (4A5BBF1E)
8b800000 8b808000   msisadrv msisadrv.sys Mon Jul 13 19:11:09 2009 (4A5BBF0D)
8bd38000 8bd63000   msrpc    msrpc.sys    Mon Jul 13 19:11:59 2009 (4A5BBF3F)
90c4e000 90c58000   mssmbios mssmbios.sys Mon Jul 13 19:19:25 2009 (4A5BC0FD)
8c1eb000 8c1fb000   mup      mup.sys      Mon Jul 13 19:14:14 2009 (4A5BBFC6)
9fd85000 9fd98380   NAVENG   NAVENG.SYS   Thu Jul 01 14:05:22 2010 (4C2CD8E2)
9fc39000 9fd84080   NAVEX15  NAVEX15.SYS  Thu Jul 01 14:13:10 2010 (4C2CDAB6)
8be38000 8beef000   ndis     ndis.sys     Mon Jul 13 19:12:24 2009 (4A5BBF58)
90deb000 90df6000   ndistapi ndistapi.sys Mon Jul 13 19:54:24 2009 (4A5BC930)
91bb5000 91bc5000   ndisuio  ndisuio.sys  Mon Jul 13 19:53:51 2009 (4A5BC90F)
90fd8000 90ffa000   ndiswan  ndiswan.sys  Mon Jul 13 19:54:34 2009 (4A5BC93A)
91ad5000 91ae6000   NDProxy  NDProxy.SYS  Mon Jul 13 19:54:27 2009 (4A5BC933)
90f6b000 90f79000   netbios  netbios.sys  Mon Jul 13 19:53:54 2009 (4A5BC912)
90f0a000 90f3c000   netbt    netbt.sys    Mon Jul 13 19:12:18 2009 (4A5BBF52)
8beef000 8bf2d000   NETIO    NETIO.SYS    Mon Jul 13 19:12:35 2009 (4A5BBF63)
93131000 931a9000   netr73   netr73.sys   Sun Sep 23 23:09:09 2007 (46F72A55)
8bbd7000 8bbe5000   Npfs     Npfs.SYS     Mon Jul 13 19:11:31 2009 (4A5BBF23)
90c44000 90c4e000   nsiproxy nsiproxy.sys Mon Jul 13 19:12:08 2009 (4A5BBF48)
82e54000 83264000   nt       ntkrpamp.exe Mon Jul 13 19:15:19 2009 (4A5BC007)
8bc09000 8bd38000   Ntfs     Ntfs.sys     Mon Jul 13 19:12:05 2009 (4A5BBF45)
8c019000 8c020000   Null     Null.SYS     Mon Jul 13 19:11:12 2009 (4A5BBF10)
91b6f000 91bb5000   nwifi    nwifi.sys    Mon Jul 13 19:51:59 2009 (4A5BC89F)
90f43000 90f62000   pacer    pacer.sys    Mon Jul 13 19:53:58 2009 (4A5BC916)
90dc1000 90dd9000   parport  parport.sys  Mon Jul 13 19:45:34 2009 (4A5BC71E)
8ba3e000 8ba4f000   partmgr  partmgr.sys  Mon Jul 13 19:11:35 2009 (4A5BBF27)
98152000 98159000   parvdm   parvdm.sys   Mon Jul 13 19:45:29 2009 (4A5BC719)
8ba09000 8ba33000   pci      pci.sys      Mon Jul 13 19:11:16 2009 (4A5BBF14)
8baaa000 8bab1000   pciide   pciide.sys   Mon Jul 13 19:11:19 2009 (4A5BBF17)
8bab1000 8babf000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 19:11:15 2009 (4A5BBF13)
8bdd3000 8bde1000   pcw      pcw.sys      Mon Jul 13 19:11:10 2009 (4A5BBF0E)
98159000 981f0000   peauth   peauth.sys   Mon Jul 13 20:35:44 2009 (4A5BD2E0)
91b0c000 91b3b000   portcls  portcls.sys  Mon Jul 13 19:51:00 2009 (4A5BC864)
8b829000 8b83a000   PSHED    PSHED.dll    Mon Jul 13 21:09:36 2009 (4A5BDAD0)
90fc0000 90fd8000   rasl2tp  rasl2tp.sys  Mon Jul 13 19:54:33 2009 (4A5BC939)
90e00000 90e18000   raspppoe raspppoe.sys Mon Jul 13 19:54:53 2009 (4A5BC94D)
90e18000 90e2f000   raspptp  raspptp.sys  Mon Jul 13 19:54:47 2009 (4A5BC947)
91a12000 91a29000   rassstp  rassstp.sys  Mon Jul 13 19:54:57 2009 (4A5BC951)
90c03000 90c44000   rdbss    rdbss.sys    Mon Jul 13 19:14:26 2009 (4A5BBFD2)
91a29000 91a33000   rdpbus   rdpbus.sys   Mon Jul 13 20:02:40 2009 (4A5BCB20)
8bff7000 8bfff000   RDPCDD   RDPCDD.sys   Mon Jul 13 20:01:40 2009 (4A5BCAE4)
8bdf6000 8bdfe000   rdpencdd rdpencdd.sys Mon Jul 13 20:01:39 2009 (4A5BCAE3)
8bc00000 8bc08000   rdprefmp rdprefmp.sys Mon Jul 13 20:01:41 2009 (4A5BCAE5)
8bf52000 8bf7f000   rdyboost rdyboost.sys Mon Jul 13 19:22:02 2009 (4A5BC19A)
91bc5000 91bd8000   rspndr   rspndr.sys   Mon Jul 13 19:53:20 2009 (4A5BC8F0)
91776000 917a7000   Rt86win7 Rt86win7.sys Thu Jul 30 07:58:26 2009 (4A718AE2)
91ae6000 91b0c000   RtHDMIV  RtHDMIV.sys  Thu Jul 16 23:52:43 2009 (4A5FF58B)
92e33000 930d1540   RTKVHDA  RTKVHDA.sys  Tue Aug 18 05:30:35 2009 (4A8A74BB)
981f0000 981fa000   secdrv   secdrv.SYS   Wed Sep 13 09:18:32 2006 (45080528)
917f2000 917fc000   serenum  serenum.sys  Mon Jul 13 19:45:27 2009 (4A5BC717)
90f79000 90f93000   serial   serial.sys   Mon Jul 13 19:45:33 2009 (4A5BC71D)
8c1e3000 8c1eb000   spldr    spldr.sys    Mon May 11 12:13:47 2009 (4A084EBB)
98ed8000 98f2b000   SRTSP    SRTSP.SYS    Mon Jun 22 22:12:04 2009 (4A4039F4)
90fb6000 90fbf080   SRTSPX   SRTSPX.SYS   Mon Jun 22 22:15:26 2009 (4A403ABE)
98e84000 98ed5000   srv      srv.sys      Mon Jul 13 19:15:10 2009 (4A5BBFFE)
98e35000 98e84000   srv2     srv2.sys     Mon Jul 13 19:14:52 2009 (4A5BBFEC)
98000000 98021000   srvnet   srvnet.sys   Mon Jul 13 19:14:45 2009 (4A5BBFE5)
91a4d000 91a4e380   swenum   swenum.sys   Mon Jul 13 19:45:08 2009 (4A5BC704)
8bb4f000 8bb9e000   SYMEFA   SYMEFA.SYS   Tue Jun 23 17:50:40 2009 (4A414E30)
90e68000 90e8d000   SYMEVENT SYMEVENT.SYS Wed Jun 24 16:14:58 2009 (4A428942)
90e9b000 90eaf500   SYMFW    SYMFW.SYS    Mon Jul 06 20:21:46 2009 (4A52951A)
90f62000 90f6b000   SymIMv   SymIMv.sys   Mon Jun 22 19:04:43 2009 (4A400E0B)
90e8d000 90e9b000   SYMNDISV SYMNDISV.SYS Mon Jul 06 20:25:19 2009 (4A5295EF)
90e34000 90e67600   SYMTDI   SYMTDI.SYS   Mon Jul 06 20:21:23 2009 (4A529503)
8c021000 8c16a000   tcpip    tcpip.sys    Mon Jul 13 19:13:18 2009 (4A5BBF8E)
91bd8000 91be5000   tcpipreg tcpipreg.sys Mon Jul 13 19:54:14 2009 (4A5BC926)
8b808000 8b813000   TDI      TDI.SYS      Mon Jul 13 19:12:12 2009 (4A5BBF4C)
8bbe5000 8bbfc000   tdx      tdx.sys      Mon Jul 13 19:12:10 2009 (4A5BBF4A)
90fa6000 90fb6000   termdd   termdd.sys   Mon Jul 13 20:01:35 2009 (4A5BCADF)
98470000 98479000   TSDDD    TSDDD.dll    unavailable (00000000)
91658000 91679000   tunnel   tunnel.sys   Mon Jul 13 19:54:03 2009 (4A5BC91B)
9fd99000 9fdd9000   udfs     udfs.sys     Mon Jul 13 19:14:09 2009 (4A5BBFC1)
91a83000 91a91000   umbus    umbus.sys    Mon Jul 13 19:51:38 2009 (4A5BC88A)
931b5000 931c8b00   usbaudio usbaudio.sys Mon Jul 13 19:51:23 2009 (4A5BC87B)
930e8000 930ff000   usbccgp  usbccgp.sys  Mon Jul 13 19:51:31 2009 (4A5BC883)
930ff000 93100700   USBD     USBD.SYS     Mon Jul 13 19:51:05 2009 (4A5BC869)
925ed000 925fc000   usbehci  usbehci.sys  Mon Jul 13 19:51:14 2009 (4A5BC872)
91a91000 91ad5000   usbhub   usbhub.sys   Mon Jul 13 19:52:06 2009 (4A5BC8A6)
925e3000 925ed000   usbohci  usbohci.sys  Mon Jul 13 19:51:14 2009 (4A5BC872)
917a7000 917f2000   USBPORT  USBPORT.SYS  Mon Jul 13 19:51:13 2009 (4A5BC871)
8ba33000 8ba3e000   vdrvroot vdrvroot.sys Mon Jul 13 19:46:19 2009 (4A5BC74B)
8bdea000 8bdf6000   vga      vga.sys      Mon Jul 13 19:25:50 2009 (4A5BC27E)
8bb9e000 8bbbf000   VIDEOPRT VIDEOPRT.SYS Mon Jul 13 19:25:49 2009 (4A5BC27D)
8c19b000 8c1a3380   vmstorfl vmstorfl.sys Mon Jul 13 19:28:44 2009 (4A5BC32C)
8ba4f000 8ba5f000   volmgr   volmgr.sys   Mon Jul 13 19:11:25 2009 (4A5BBF1D)
8ba5f000 8baaa000   volmgrx  volmgrx.sys  Mon Jul 13 19:11:41 2009 (4A5BBF2D)
8c1a4000 8c1e3000   volsnap  volsnap.sys  Mon Jul 13 19:11:34 2009 (4A5BBF26)
90f93000 90fa6000   wanarp   wanarp.sys   Mon Jul 13 19:55:02 2009 (4A5BC956)
8bbbf000 8bbcc000   watchdog watchdog.sys Mon Jul 13 19:24:10 2009 (4A5BC21A)
8b92f000 8b9a0000   Wdf01000 Wdf01000.sys Mon Jul 13 19:11:36 2009 (4A5BBF28)
8b9a0000 8b9ae000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:11:25 2009 (4A5BBF1D)
90f3c000 90f43000   wfplwf   wfplwf.sys   Mon Jul 13 19:53:51 2009 (4A5BC90F)
98210000 9845a000   win32k   win32k.sys   unavailable (00000000)
9168a000 91693000   wmiacpi  wmiacpi.sys  Mon Jul 13 19:19:16 2009 (4A5BC0F4)
8b9f6000 8b9ff000   WMILIB   WMILIB.SYS   Mon Jul 13 19:11:22 2009 (4A5BBF1A)

Unloaded modules:
98f95000 98fff000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
98f2b000 98f95000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
8bfd6000 8bfe3000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
8bfe3000 8bfee000   dump_ataport
    Timestamp: unavailable (00000000)
    Checksum:  00000000
8bfee000 8bff7000   dump_atapi.s
    Timestamp: unavailable (00000000)
    Checksum:  00000000
8be00000 8be11000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000

Follow the advice in my post above and lets see what happens.

 

[Tews]

Have you updated the drivers that CarlTR6 suggested?

 

[natzmc]

hmmm the netr73.sys seems to be related to my wireless adapter i have to pick up on the wireless internet router in my house

 

[natzmc]

im confused to i update all the drivers on that list then?

 

[natzmc]

ah wait a a second... the wireless adaptor my mum got apparently is for windows 2k XP or Vista...is this the cause of my problems?


althought it sounds like i have hardware issues as well

 

[CarlTR6]

so hardware. means ram problem? should i just get new ones? its a new computer so under warranty

Hardware means the actual hardware or things related to hardware - like drivers. You tested your RAM and it appears to be OK. Obsolete drivers and software can and do cause memory corruption - even though the RAM is fine - and crashes.

In this case, I think the cause is -
1. Norton
2. Obsolete drivers

Dumps, unfortunately, do not always pinpoint a cause and we have to troubleshoot eliminating things until we find the cause. So uninstall Norton and update the remaining drivers - especially that 2007 driver.

Install Microsoft Security Essentials in place of Norton. MSE does not cause crashes. There are valid reasons for this recommendation.

 

[CarlTR6]

Yes, netr73.sys is your wireless adapter driver. Go to the manufacture's website and search for the driver for your adapter model. You want to find one that is dated July 13 2009 or later.

But also, uninstall Norton.

 

[natzmc]

oh i already uninstalled it XD and i also made sure i have no daemon tools either.

 

[natzmc]

yeah this adapter is out dated they dont even have software updates for it, i will get a new one its no big deal, this is what happens when you mum gets the cheap option. so if i get another one that is up to date and compatible with windows 7 should this fix it?


also the MSE is there a link to one for windows 7? one i found is vista/ xp

 

[CarlTR6]

Very good. Did you use the uninstall tool I mentioned? I saw the Norton drivers in the last dump you uploaded.

I want to explain hardware a little more clearly. Hardware consists of your motherboard, CPU, RAM, hard drives, adapter cards (such as network, wireless, audio, video adapters), mouse, keyboard, monitor, cared reader, etc. Other things can affect your hardware, particularly RAM such as obsolete drivers, corrupted drivers, obsolete software, third party antivirus programs, third party firewalls, and defective hardware peripherals (printer, mouse, keyboard disk drives, etc).

In your case, since you tested your RAM, we are looking for other things than can adversely affect your RAM. I hope this helps you to understand.

 

[CarlTR6]

yeah this adapter is out dated they dont even have software updates for it, i will get a new one its no big deal, this is what happens when you mum gets the cheap option. so if i get another one that is up to date and compatible with windows 7 should this fix it?


also the MSE is there a link to one for windows 7? one i found is vista/ xp

Good find on the wireless adapter. Good job. You will want to uninstall the current adapter before you install a new adapter. Do this through Device Manager and then remove the actual adapter. Reboot and then install the new adapter.

Here is the link to MSE - http://www.microsoft.com/security_essentials/

 

[natzmc]

thanks =]

i will get a new adaptor on monday and after i post this i will uninstall my adaptor and just work offline for a while. i will get a new one and see if it helps.

just to clarify you think the is most likely the cause then? once i get new one should be sorted?

honestly i have been so stressed over this and i can't believe it might be something as silly as buying an out dates wireless adaptor lol

 

[natzmc]

oh i meant i unistalled norton with the tool you provided =]

 

[CarlTR6]

I think Norton played a bigger role than the wireless adapter did. You will notice that last error code mentioned antivirus programs as a possible cause. Try running with the adapter now that you have uninstalled Norton and see what happens. I believe it will bite you sooner or later, though.

How did you do with updating the other drivers?

 

[natzmc]

well it was crashing before i had norton

i havent done them yet do i do all of them listed cause you said some where norton ones

 

[natzmc]

ok GEARAspiWDM.sys is itunes

not sure what NAVENG.SYS belongs too, possibly symantec so norton
NAVEX15.SYS is norton
SRTSP.SYS norton
ccHPx86.sys i don't know
SRTSPX.SYS- norton
SYMEFA.SYS norton
SYMEVENT.SY norton
SYMFW.SYS norton
SymIMv.sys norton
SYMNDISV.SYS norton
SYMTDI.SYS norton

ok so since mostr of them are norton they are gone, need to sort out the itunes one and then there is that unknown one


since my bluescreens happened before and after norton i will say that this wireless thing was a main cause especially since majority of crashes happened while on the net, is that a fair assumption?

 

[CarlTR6]

If you uninstalled Norton, those should be gone and you are going to take care of the 2007 driver on Monday. The remaining one is a 2009 driver and it may work OK.

GEARAspiWDM.sys Mon May 18 08:16:53 2009 - CDRom Class Filter Driver or Filter Driver for 2k and XP or CD/DVD Class Filter Driver or CD DVD Filter or GEAR ASPI Filter Driver belongs to the software GEAR.wrks or GEAR CDRom Filter or GEARAspi or GEARAspiWDM or Norton Ghost or MixMeister Studio Demo or MixMeister Pro or GEAR 32bit Driver Installer or MixMeister CD-R Drivers or Drive Image or Norton Save and Restore or CD DVD Filter or GearDrvs or iTunes or GEAR ASPI Filter Driver or GEAR driver installer for x by GEAR Software Inc (www.gearsoftware.com). It is possible this driver was part of Norton, too. It may be gone.

netr73.sys Sun Sep 23 23:09:09 2007 -

It is always better to have up to date drivers, though

 

[natzmc]

just had another crash this is the minidump
View attachment 88551