POP3 mail messages getting cut off in outlook 2010

[usatraveler]

System specs.
POP3 Mail
Outlook 2010
Windows 7 & Windows 10

Randomly we have issues at work were mail messages will get cut off mid sentence and the remaining part of the message will not be displayed. If we go to the Webmail interface for the mail account the whole message will be displayed there. So somewhere while it is being pulled down the whole message is not getting to Outlook. This problem will happen maybe once a week or once a month which makes it hard to track down.

We recently upgraded to Bit-Defender but we did not see the problem until about 2 weeks after installing the software. Looking for ideas on where to track this one down.

Thanks

 

[paul1149]

The two things that come to me are to do a Repair of Outlook at Control Panel / Programs, and to do a clean reinstall of BD or turn off its email protection to see if there's a difference. But if this is happening to multiple units I would contact BD.

 

[usatraveler]

Thanks Paul1149 for your reply.

It happens to multiple units and it is so random I am a little afraid to turn off the email protection because it has stopped viruses coming in with the emails. I am not certain how outlook pulls down POP3 emails and wanted to see if there was a way to have it verify that it received the full email.

I will also be contacting BD to see if they have heard of this before.