My wife, Patty is running windows Seven on her HP lappy. Within the past couple of weeks with either Chrome or IE she keeps getting the same ad popups and websites to the extent she is ready to throw the computer away. She's tried resetting all the settings to original settings, has popup blocker on. Just reinstalled and run Avast, made all security settings higher, etc... changed Google settings - nothing is keeping these sites and popups out. These seem to just show up on certain pages. Doesn't happen when she's on her search pages. Deal keeper pulls up, "Warning your computer is infected" etc... These gett so bad half of her screen is popups.
Please anyone who can help. This is driving her crazy (and me too! )
My Computer
At a glance
Windows 7 Ultimate x64 SP1AMD Phenom II X4, 945, Quad Core, 3.0 GHz8GB G.Skill PI Black PC2 6400 * 4-4-4-12 @1.9vNVIDIA 512MB 9600GT
Computer Manufacturer/Model Number
"WartHog Wonder"
OS
Windows 7 Ultimate x64 SP1
CPU
AMD Phenom II X4, 945, Quad Core, 3.0 GHz
Motherboard
Gigabyte MA785GM-US2H
Memory
8GB G.Skill PI Black PC2 6400 * 4-4-4-12 @1.9v
Graphics Card(s)
NVIDIA 512MB 9600GT
Sound Card
Realtek ALC889A Chipset (onboard)
Monitor(s) Displays
2 x 22" Hans-G LCD
Screen Resolution
1680x1050
Hard Drives
650GB 7200RPM WD Caviar Black
PSU
OCZ 700w GameXstream
Case
Cooler Master CM 690 Midtower
Cooling
Xigmatek Gaia SD1283 CPU Cooler, Assorted 120mm case fans
AdwCleaner will begin...be patient as the scan may take some time to complete.
After the scan has finished, click on the Report button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
Upload the contents of that logfile in your next reply using the paper clip on the reply box.
A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
2.) Using AdwCleaner v3: Scan & Clean:
Double click on AdwCleaner.exe to run the tool again. Click on the Scan button. AdwCleaner will begin to scan your computer like it did before. After the scan has finished...
This time click on the Clean button. Press OK when asked to close all programs and follow the onscreen prompts. Press OK again to allow AdwCleaner to restart the computer and complete the removal process. After rebooting, a logfile report (AdwCleaner[S#].txt) will open automatically (where the largest value of # represents the most recent report). Upload the contents of that logfile in your next reply using the paper clip on the reply box.
Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
The tool will open and start scanning your system.
Please be patient as this can take a while to complete.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
Upload the contents of that logfile in your next reply using the paper clip on the reply box.
When completed make sure to re-enable your antivirus
My Computer
At a glance
Windows 10 ProAMD Ryzen 5 2400G Processor with Radeon RX Ve...G.SKILL Ripjaws V Series 16GB (2 x 8GB) 288-P...2047MB NVIDIA GeForce GTX 1060 6GB (EVGA)
I'd also run Malwarebytes Free and Superantispyware Free or Portable. I just had to clean a friends PC that was doing the same thing. I ran Malwarebytes, then Superantispyware, and then ADW Cleaner, followed by a full virus scan, and I couldn't believe what was found. After all four ran, and cleaned the PC, I ran them again, and found nothing. Now there are no issues with the PC. Awesome tools. As a bonus you can run CCleaner Free after everything is clean to keep things smooth. I run that about once a week.
^^^ Looks like I've got some more things to do! I went into the Control Panel and found about 5 programs full of adware and popups that came in somehow. All removed now. Thanks y'all for the help and direction.
My Computer
At a glance
Windows 7 Ultimate x64 SP1AMD Phenom II X4, 945, Quad Core, 3.0 GHz8GB G.Skill PI Black PC2 6400 * 4-4-4-12 @1.9vNVIDIA 512MB 9600GT
Computer Manufacturer/Model Number
"WartHog Wonder"
OS
Windows 7 Ultimate x64 SP1
CPU
AMD Phenom II X4, 945, Quad Core, 3.0 GHz
Motherboard
Gigabyte MA785GM-US2H
Memory
8GB G.Skill PI Black PC2 6400 * 4-4-4-12 @1.9v
Graphics Card(s)
NVIDIA 512MB 9600GT
Sound Card
Realtek ALC889A Chipset (onboard)
Monitor(s) Displays
2 x 22" Hans-G LCD
Screen Resolution
1680x1050
Hard Drives
650GB 7200RPM WD Caviar Black
PSU
OCZ 700w GameXstream
Case
Cooler Master CM 690 Midtower
Cooling
Xigmatek Gaia SD1283 CPU Cooler, Assorted 120mm case fans
3.) When the scan finishes, save the results per the screenshot below. Then upload the log here.
DO NOT REMOVE ANYTHING YET. I will advise if anything needs removed when I receive the log.
Attached Images
My Computer
At a glance
Windows 10 ProAMD Ryzen 5 2400G Processor with Radeon RX Ve...G.SKILL Ripjaws V Series 16GB (2 x 8GB) 288-P...2047MB NVIDIA GeForce GTX 1060 6GB (EVGA)
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