Solved Powering off when gaming

[Rave79x]

Hi

My computer is powering off during gaming. I can use it for hours when not gaming.

I have suspicions what the problem could be but I wondered if someone could take the time to analyse my diagnostic files.

(fyi: I have just removed the heatsink/fan and turned it round, and used arctic cleaning solution, preparation fluid, arctic silver 5, but its still powering off)

Many thanks in advance,
Rave

 

[Rave79x]

I just experienced a crash whist doing 1 second logging on CoreTemp (see attached log file).

It shows the 1st core temp to be 44C when it crashed. Previous crash was at 55C. A forum thread suggests 62C is a max for am AMD FX8350, but around those temps, it starts throttling, not shutting down.

I noticed the only dump file in my diagnostic attachment above is from 15th Oct. I don't know if that was a dump file from this gaming issue?

Would a dump file even be created in my situation?

 

[axe0]

Likely not, there are a few variations of a crash

• BSOD crash,
• Sudden restart/shutdown crash,
• Freeze crash

This section of 7forums is for BSOD crashes and I understand from your OP description you are having shutdown crashes.
Just to note, the dump you have from the 15th last month, is a dump from 2014.

 

[unrealRage]

It could be caused by: failing hardware,malware,power problem,heat problem,etc.
Have you overclocked your CPU?Changed VCore voltage?
Try to stress test your CPU with Prime95 or Linx and monitor temps just to eliminate some of the causes.

 

[Rave79x]

Thanks for replies.

I didn't know where else to post. Seems most appropriate form to me.

Thanks for suggestions. Am going to try different PSU cables / ports on psu, as I now think PSU is most likely cause.

Might also buy a PSU tester.

However, I will also force CPU fan to 100% and continue testing that too.

Any other suggestions would be great

Thanks

 

[axe0]

I would start with indeed the PSU and checking the 3.3v, 5v and 12v values in the BIOS.

 

[Layback Bear]

Could you by chance tell these good folk helping you what power supply you are using and please put it in your System Specs.

 

[Rave79x]

Thanks again for the replies.

Have added my PSU to the specs. Not a particularly well known brand but it was around £100 in 2008 ish, from QuietPC in the UK, who are a reputable supplier.

Have swapped over the PCIe cables to the other ports. Would like to play a game to test but my gf is nagging me!

Am now just running Prime95 (fans left unchanged) so let's see what happens with that.
UPDATE: I just ran it for a few mins and the temps crept up slowly to 65C and the recommended max is 62C so I stopped the test. That temp is a lot hotter than it got from gaming so it proves the CPU is not the issue (its also clear that even with the sides off my case, my cooler isn't the best!)

I'll also check the bios for the voltages.

 

[Rave79x]

Voltages are (untouched):

CPU: 1.368v
3.3v: 3.336
5v: 4.950
12v: 11.994

I was just playing a game and turned on a crappy internal speaker and the PC powered off. That to me more points to a PSU failure.

 

[Layback Bear]

What internal speakers in your desktop are you referring to?

 

[Rave79x]

Here is a link:
Scythe Kama Bay Speakers, 5.25 Internal Speakers

Thanks for your continuing help

 

[Rave79x]

I found that the moment I changed the ingame settings from Low to Ultra, it shut down so I felt sure then the cause was the PSU.

I've since bought an EVGA SuperNOVA 750 G2 and its been fine, ever since.
tomshardware.co.uk/faq/id-2836517/choosing-power-supply.html

Thanks to all who contributed.

 

[Layback Bear]

Glad you got it fixed Rave.
You got a lot of years out of your old power supply.
Your new one should also last a long time.

Happy computing.