Print Spooler Crashing Often

[Wabid Wabit]

I have a client with W7 Pro 64bit that prints UPS labels and pack slips, often like 10x a day the spooler crashes, I had created a spooler batch file that stops/ deletes cache/ restarts spooler which works fine but it has gotten so bad they want it fix, these machines are special setups for shipping so I hate to wipe it and start over. I have updated drivers for all printers. The error in event logs is below. Each one is the same followedd by Windows error reporting start & stop.

Fault bucket 684960251, type 482776202
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: spoolsv.exe
P2: 6.1.7601.24000
P3: 5a499712
P4: cyvrtrap.dll
P5: 4.1.2.31839
P6: 5a5ddd7f
P7: c0000005
P8: 000000000000389f
P9:
P10:

Attached files:
C:\Windows\Temp\WER6CBD.tmp.appcompat.txt
C:\Windows\Temp\WER6CCD.tmp.WERInternalMetadata.xml
C:\Windows\Temp\WER6CCE.tmp.hdmp
C:\Windows\Temp\WER7181.tmp.mdmp

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_spoolsv.exe_4cacd751448b468e9646143b497684112e3f39_12f37506

Analysis symbol:
Rechecking for solution: 0
Report Id: 57e5ad95-6370-11e8-9f55-448a5b745a7e
Report Status: 0

Thank you in advance.

 

[Paul Black]

Hi Wabid Wabit, welcome to Seven Forums,

Unfortunately you haven't actually attached any files!
You cannot just put a link to your C:\ drive as this would be extremely dangerous because hackers could steel your information and wipe your hard drive, you need to actually attach [upload] the files into your post.

I hope this helps!

 

[Wabid Wabit]

Sorry for the late response, The C:/ Drive link was what I copied and pasted from the error within the event log, I did not mean for it to be an actual link or attachment, sorry for the confusion.

I did resolve the issue, it was our new Anti-virus program Palo Alto Antivirus, it actually scans everything and causes major issues with Excel also, blocked all reports from running and slowed machines to a halt. I do not recommend it for any Company!

Thank you
ChazBo

 

[Paul Black]

Hi Wabid Wabit,

No problems.

I am glad that you have resolved your issue and thanks for the feedback. Hopefully others with the same problem will find it useful.