Print Spooler fails to load a plugin module

HantsDave

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This is an odd one that appears only when printing to an Epson Stylus SX525WD Network printer from MS Word (2007) but doesn't seem to affect anything so is annoying! Printing an e-mail or something from Excel or Publisher does not generate this event. Even from Word, the document prints OK, not slowly or delayed but 2 identical events are logged at the same time in the Windows print service log. Details are:

The print spooler failed to load a plug-in module C:\Windows\system32\spool\DRIVERS\x64\3\E_IUICGAE.DLL, error code 0xc1. See the event user data for context information.

- <Event xmlns="Error">
- <System>
<Provider Name="Microsoft-Windows-PrintService" Guid="{747EF6FD-E535-4D16-B510-42C90F6873A1}" />
<EventID>808</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>36</Task>
<Opcode>12</Opcode>
<Keywords>0x8000000000020000</Keywords>
<TimeCreated SystemTime="2013-03-30T22:07:05.872340900Z" />
<EventRecordID>1884</EventRecordID>
<Correlation />
<Execution ProcessID="2444" ThreadID="3260" />
<Channel>Microsoft-Windows-PrintService/Admin</Channel>
<Computer>PC</Computer>
<Security UserID="S-1-5-21-3168668701-812168514-3387394959-500" />
</System>
- <UserData>
- <LoadPluginFailed xmlns:auto-ns3="Error" xmlns="http://manifests.microsoft.com/win/2005/08/windows/printing/spooler/core/events">
<PluginDllName>C:\Windows\system32\spool\DRIVERS\x64\3\E_IUICGAE.DLL</PluginDllName>
<ErrorCode>0xc1</ErrorCode>
<Context>112</Context>
</LoadPluginFailed>
</UserData>
</Event>

I have done all the normal things like a complete uninstall and reinstall of the printer, checked the registry for any obvious errors, checked drivers are current but to no avail. Because it only seems to happen when printing from Word, is it a Word issue? If it is I can't see anything that can be reset or changed.
 
Last edited:

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell Studio XPS 8100
OS
Windows 7 Pro x64
CPU
Intel Core i5 650 @3.2Ghz
Memory
4Gb RAM
Done a bit of searching and found that if I go into Control Panel, Printers and click Add New Printer. Click Network Printer, and then click Browse for Printer and add the same printer, the event disappears!

However this morning after turning the PC & printer back on event has returned regardless of what printer I use, and again just when printing from Word.

Tried an Office 2007 reinstall and a repair but event still appears, how weird is that!
 
Last edited:

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell Studio XPS 8100
OS
Windows 7 Pro x64
CPU
Intel Core i5 650 @3.2Ghz
Memory
4Gb RAM
I have the identical 808 Event Viewer error exclusively when printing from Microsoft Word 2007. My printer is also Epson (WF-3540). I called Epson but they insist it's a Microsoft issue.
 

My Computer My Computer

Computer Manufacturer/Model Number
Digital Storm Desktop 286251
OS
Windows 7 Professional x64
CPU
Intel Core i7 970 3.2 GHz
Motherboard
ASUS Rampage III Extreme (Intel X58 Chipset)
Memory
6GB DDR3 1600 MHz
Graphics Card(s)
1x NVIDIA GeForce GTX 570 1.2GB
Sound Card
Creative Labs X-Fi Titanium Fatal1ty Professional
Monitor(s) Displays
Dell 2001FP
Screen Resolution
1152x864
Hard Drives
250 GB Solid State Intel (Model: 510 Series)
PSU
1200W Corsair Pro Gold Series
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Black OPS HailStorm Edition
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Extreme Cooling H2O Stage 6
Keyboard
Dell Multimedia Keyboard
Mouse
Logitech MX 1000
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Cable
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