Printer connect problem with router

[kustoM]

Good day.

I need your assistance please.

I have a Canon MX494 printer that does not want to connect to a D-Link G413K LTE CAT6 AC1200 router.

My ISP is Telkom. I am from South Africa.

This is not a new printer, although the router is. I have used this printer before connecting to a different router with no problems.

Using the USB cable setup there is no problem, but I can not connect using the wireless option. I have tried all the online manuals and tutorials without success. The printer is identifying the router and showing in the printer control panel, but does not want to connect. I do not know if it is maybe a access point problem on the router.

Your assistance will be highly appreciated.

Best regards
Jan

 

[samuria]

So what happens when you try and connect the printer to the wireless ie error message and you are giving correct password

 

[kustoM]

Hi. That is just the problem. There are no error messages(except for time out) and it does not get to stage where a password or phrase is requested. It identify the router and then when pressing OK it just continuously show "connecting" until it gives a time out message

 

[samuria]

Have you connected via usb as you try and connect on the router is there an option to set wireless to N type the router is AC and you card is only N type which may be the problem

 

[kustoM]

Hi.
Please confirm if this is what you are referring to?

 

[samuria]

yes that right

 

[MisterEd]

The following method will automatically connect the printer to the router.

On Canon MX494 printer:

1. Go to LAN settings
2. Select WPS (Push button)

On D-Link G413K router:

1. On back of router find WPS button
2. Press and hold for 5 seconds to activate WPS function

MX490 series Online Manual

D-Link G413K User Manual

 

[kustoM]

Hi, I really appreciate the feedback. I have tried as indicated, but is receiving a timeout error.

 

[MisterEd]

Hi, I really appreciate the feedback. I have tried as indicated, but is receiving a timeout error.

Did you do the following?

After you select the WPS mode on your printer you have to immediately go over to the router. You then have to hold down the WPS button on the router until the light starts flashing. Within two minutes the printer should automatically connect to the router.

 

[kustoM]

Hi MisterEd.

I have tried it a couple of times. It is indicating that it is connecting, but after some time showing the timeout error again