Printer not working

LooseJuice

New member
Local time
7:14 PM
Messages
19
Location
United States
I recently installed my HP Photosmart C4599 printer on my HP dv7 laptop running Windows 7 x64 Home Premium and for some reason I cannot get it to work. After getting Windows 7 it took me a few days to install my printer. I've had Windows 7 for exactly two weeks now and I'd say that I first installed the printer about a week ago. Two nights ago, however, when I went to print something it was not showing up as one of my printer options. I was confused, since this printer does have Windows 7 compatible software available direct from HP and since I fully installed it with all of their bs apps. After going into device manager and troubleshooting my computer it came back saying that the printer was not enabled and did not have an updated driver. So I decided to completely uninstall and reinstall everything that had to do with the printer. After a successful re-installation AND test print I thought my problems were solved. So fast forward to tonight and once again the printer did not show up as one of my printer options when I went to print a document. After troubleshooting I got the same message which reads: "The drivers for this device are not installed". I decided this time to press the "update driver" button on device manager to no avail. I'm sure the driver was installed with the printer software since it's mandatory as part of the install. I have three printers in my house (including this one) and since the others are rather old, this is the only that will work with my computer. I'm basically stuck without a printer until I get this problem resolved. This printer is fairly new (only 8 or 9 months old) so I know it should be compatible with this OS but for some reason it's just not taking.

Both HP and Microsoft support are useless and generally make the problem worse while taking years off of my life due to the stress talking to them causes. I would try to fix this myself but I can't find any insight into what is causing this anywhere on the sites I know.

PLEASE HELP
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
HP Envy 15
OS
Windows 7 Professional 64-bit
CPU
Intel Core i7 4700
Memory
12 GB
Graphics Card(s)
Nvidia GeForce GT 740 GM

My Computer

Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 7600 1 X64
CPU
AMD PHENOM II X 550 PROCESSOR 3.1 ghz
Motherboard
ASUS M4A78-TE
Memory
Corsair 4 gig ddr 3
Graphics Card(s)
ati radeon 3300
Sound Card
ati hd
Monitor(s) Displays
syncmaster 2033sw
Screen Resolution
1600X900 60 hz refresh
Hard Drives
twin_seagates SATA's 1 TB & 500 Gig, hitachi_slimline 160 gig
PSU
antec_550 watt
Case
cooler master GLite
Cooling
stock_heat sink
Internet Speed
20mbs up/ 1.5mbs down
Other Info
favorite child "stewie"
favorite dog "brian"
Hp updtes

As promised HP has updated their printer drivers to Windows 7!
Some older models especially in Photosmart versions are no longer supported so workarounds will be needed.
 

My Computer

Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 7600 1 X64
CPU
AMD PHENOM II X 550 PROCESSOR 3.1 ghz
Motherboard
ASUS M4A78-TE
Memory
Corsair 4 gig ddr 3
Graphics Card(s)
ati radeon 3300
Sound Card
ati hd
Monitor(s) Displays
syncmaster 2033sw
Screen Resolution
1600X900 60 hz refresh
Hard Drives
twin_seagates SATA's 1 TB & 500 Gig, hitachi_slimline 160 gig
PSU
antec_550 watt
Case
cooler master GLite
Cooling
stock_heat sink
Internet Speed
20mbs up/ 1.5mbs down
Other Info
favorite child "stewie"
favorite dog "brian"

My Computer

Computer Manufacturer/Model Number
Cheap $399.00 E-Machine
OS
Windows 7 Pro & Vista Home Premium
CPU
Athlon 64 3800+ (Orleans) 2.40GHz
Motherboard
Winfast
Memory
2GB DDR2 RAM DIMM
Graphics Card(s)
NVIDIA GeForce 8500 GT 512 MB memory HDMI out
Sound Card
creative X-Fi Exteme 7..1 channel
Monitor(s) Displays
Acer V223W 22" widescreen DVI
Screen Resolution
1680x1050
Hard Drives
WDC WD5 500GB
WDC WD25 250GB
PSU
OCZ 550 watt
Case
Gateway
Cooling
2 fans
Keyboard
Dell
Mouse
Sony Vaio
Internet Speed
18MB/s down - .72MB /s up
I already tried the HP site three times, for some reason it just won't work.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
HP Envy 15
OS
Windows 7 Professional 64-bit
CPU
Intel Core i7 4700
Memory
12 GB
Graphics Card(s)
Nvidia GeForce GT 740 GM
I have an HP printer, before the site updated and offered drivers that supported Win7, I downloaded a driver for Vista. This is what I did, and it worked. Went to site, did not hit run. I hit save the driver. I saved it in documents. I then right clicked on the link for the driver in documents and chose Window XP compatibility. Then I just proceeded to install and all is good.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell XPS 420
OS
Windows 10, Home Clean Install
CPU
Intel Core2 processsor Q8200(2.33Ghz 1333FSB) Quad Core Tech
Motherboard
Dell
Memory
6 gb
Graphics Card(s)
ATI Radeon 256MB HD3650
Sound Card
Intergrated 7.1 Channel Audio
Monitor(s) Displays
Dell SP2009W 20"
Hard Drives
640 GB Serial ATA Hard drive
Cooling
Fan
Keyboard
Dell USB Keyboard
Mouse
Dell Premium Optical USB
Internet Speed
DSL 2.85
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