Problem: Build 7601 this copy of windows is not genuine

Anderaz · Feb 14, 2013

Hello!
I've been experiencing this problem (Build 7601, questa copia di windows non è autentica - I'm italian) since Windows did some automatic updates. Then the system rebooted and performed a scandisk.
After that Windows started to say that I'm not using a genuine copy of the OS.
This is the original Windows (Windows 7 Home Premium) which came with the machine (an HP Pavilion DV6).
I really don't know what to do.

Here's the MGADiag report:

Code:

Diagnostic Report (1.9.0027.0):
 -----------------------------------------
 Windows Validation Data-->
  
 Validation Code: 50
 Cached Online Validation Code: 0x0
 Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
 Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
 Windows Product ID: 00359-OEM-8992687-00010
 Windows Product ID Type: 2
 Windows License Type: OEM SLP
 Windows OS version: 6.1.7601.2.00010300.1.0.003
 ID: {9C36B045-8419-42F5-846C-1F7E658C6E55}(3)
 Is Admin: Yes
 TestCab: 0x0
 LegitcheckControl ActiveX: N/A, hr = 0x80070002
 Signed By: N/A, hr = 0x80070002
 Product Name: Windows 7 Home Premium
 Architecture: 0x00000009
 Build lab: 7601.win7sp1_gdr.130104-1431
 TTS Error: 
 Validation Diagnostic: 
 Resolution Status: N/A
  
 Vista WgaER Data-->
 ThreatID(s): N/A, hr = 0x80070002
 Version: N/A, hr = 0x80070002
  
 Windows XP Notifications Data-->
 Cached Result: N/A, hr = 0x80070002
 File Exists: No
 Version: N/A, hr = 0x80070002
 WgaTray.exe Signed By: N/A, hr = 0x80070002
 WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
 OGA Notifications Data-->
 Cached Result: N/A, hr = 0x80070002
 Version: N/A, hr = 0x80070002
 OGAExec.exe Signed By: N/A, hr = 0x80070002
 OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
 OGA Data-->
 Office Status: 102
 Microsoft Office Home and Student 2007 - 100 Genuine
 OGA Version: N/A, 0x80070002
 Signed By: N/A, hr = 0x80070002
 Office Diagnostics:  77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057
  
 Browser Data-->
 Proxy settings: N/A
 User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
 Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
 Download signed ActiveX controls: Prompt
 Download unsigned ActiveX controls: Disabled
 Run ActiveX controls and plug-ins: Allowed
 Initialize and script ActiveX controls not marked as safe: Disabled
 Allow scripting of Internet Explorer Webbrowser control: Disabled
 Active scripting: Allowed
 Script ActiveX controls marked as safe for scripting: Allowed
  
 File Scan Data-->
  
 Other data-->
 Office Details:  <GenuineResults><MachineData><UGUID>{9C36B045-8419-42F5-846C-1F7E658C6E55}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-3899267301-2096270330-3359045813</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP   Pavilion dv6 Notebook  PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.36</Version><SMBIOSVersion   major="2"  minor="4"/><Date>20091009000000.000000+000</Date></BIOS><HWID>E1AA3807018400F8</HWID><UserLCID>0410</UserLCID><SystemLCID>0410</SystemLCID><TimeZone>ora   solare Europa  occidentale(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product   GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft   Office Home and Student  2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App   Id="16" Version="12" Result="100"/><App Id="18" Version="12"  Result="100"/><App Id="1B" Version="12" Result="100"/><App  Id="A1"  Version="12"  Result="100"/></Applications></Office></Software></GenuineResults>    
  
 Spsys.log Content: 0x80070002
  
 Licensing Data-->
 Versione servizio di gestione licenze software: 6.1.7601.17514
  
 Nome: Windows(R) 7, HomePremium edition
 Descrizione: Windows Operating System - Windows(R) 7, OEM_SLP channel
 ID di attivazioned2c04e90-c3dd-4260-b0f3-f845f5d27d64
 ID applicazione: 55c92734-d682-4d71-983e-d6ec3f16059f
 PID esteso: 00359-00178-926-800010-02-1040-7601.0000-0442013
 ID di installazione:  000102268220915484667431363340587274341192483681169402
 URL certificato processore: [URL]http://go.microsoft.com/fwlink/?LinkID=88338[/URL]
 URL certificato computer: [URL]http://go.microsoft.com/fwlink/?LinkID=88339[/URL]
 URL licenza d'uso: [URL]http://go.microsoft.com/fwlink/?LinkID=88341[/URL]
 URL certificato codice "Product Key": [URL]http://go.microsoft.com/fwlink/?LinkID=88340[/URL]
 Codice "Product Key" parziale: 3Q6C9
 Stato licenza: notifica
 Motivo notifica: 0xC004F063.
 Numero di ripristini Windows rimanenti: 2
 Ora attendibile: 14/02/2013 18:43:15
  
 Windows Activation Technologies-->
 HrOffline: 0x00000000
 HrOnline: 0xC004C533
 HealthStatus: 0x0000000000000000
 Event Time Stamp: 2:13:2013 23:28
 ActiveX: Registered, Version: 7.1.7600.16395
 Admin Service: Registered, Version: 7.1.7600.16395
 HealthStatus Bitmask Output:
  
  
 HWID Data-->
 HWID Hash Current:  MAAAAAEAAgABAAEAAAACAAAAAgABAAEA6GG4ceAEen9E8ETK/N2aiDz+bDuscEbK
  
 OEM Activation 1.0 Data-->
 N/A
  
 OEM Activation 2.0 Data-->
 BIOS valid for OA 2.0: yes
 Windows marker version: 0x20001
 OEMID and OEMTableID Consistent: yes
 BIOS Information: 
   ACPI Table Name    OEMID Value     OEMTableID Value
    APIC             HPQOEM        SLIC-MPC
    FACP             HPQOEM        SLIC-MPC
    HPET             HPQOEM        SLIC-MPC
    BOOT             HPQOEM        SLIC-MPC
    MCFG             HPQOEM        SLIC-MPC
    DMAR                           
    ASF!             HPQOEM        SLIC-MPC
    SLIC             HPQOEM        SLIC-MPC
    SSDT             PmRef        CpuPm

Many thanks

NoelDP · Feb 17, 2013

You need to change the Product Key to the one on the COA sticker on the machine's case (or inside the battery compartment), using the Change Product Key link at the bottom of the System properties page.

You may need to activate by phone.

Anderaz · Feb 17, 2013

Hi Noel, thanks for your reply!

Unfortunately the key on the sticker has been almost totally erased and I can't read it. Activation by phone is not listed (there's not a "Show me other ways to activate" option, instead I've got "Call HP for support").
If I call HP they say that I should call Microsoft, because they can't help me with problems regarding the OS.

NoelDP · Feb 17, 2013

OK - I was afraid that would be the case...

Your problem is that for some reason, the system is unable to properly read the SLIC table in the BIOS, which is required to be able to self-activate the OEM_SLP Key with which the computer came installed.

The normal solution is to change the Key to the one on your COA sticker - but you say that you are unable to read the Key there.

In such circumstances, the only things you can do are

1) recreate the Licensing Store - in case it's a minor software problem causing the misread
2) try updating the BIOS to the latest available Win7-compliant one, from the manufacturer's website
3) Contact the manufacturer direct, and see if they can provide assistance to correct the SLIC table
4) a reformat and reinstall using the manufacturer's recovery media
5) purchase a new license for Windows (or a new computer)

There *may* be an alternative solution though, if you are patient and persistent.
Attempt Telephone Activation, and speak to an operator - they will tell you that your current Key is blocked (they should then ask for confirmation of your Product Key). Explain to them your problem, that you need to change the Key to the one on your sticker, but that the sticker is unreadable (could they please supply a replacement Key?). Hopefully they will ask for documentary proof of the sticker, in the form of an email with a picture of the affected sticker - and you can proceed from there.
Sometimes it takes two or three calls before you get an operator who actually knows and uses this procedure - but I know that it can and does happen.

NoelDP · Feb 17, 2013

Please first try recreating Licensing Store.

Recreate the Licensing Store
Go to Start > All Programs > Accessories
Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt
Run the following commands in the Command Prompt window, using the Enter key at the end of each

net stop sppsvc
(wait until the service has stopped before entering the following lines)

CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
REN tokens.dat tokens.bar
net start sppsvc
slui.exe

After a couple of seconds the Windows Activation dialog will appear.
You may be asked to re-activate and/or re-enter your product key, or Activation may occur automatically.
If you are asked for your Key, use the one on the COA sticker on the machine's case

Reboot and Post back with a new MGADiag report

Anderaz · Feb 17, 2013

Hi Noel, thanks again for your help!

NoelDP said:
Please first try recreating Licensing Store.
[...]
If you are asked for your Key, use the one on the COA sticker on the machine's case

Unfortunately the laptop I'm talking about is not mine otherwise I would have photographed the sticker at least ten times after the purchase and I could have followed through the procedure, which didn't work.

BTW, here's the new MGADiag report:

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {9C36B045-8419-42F5-846C-1F7E658C6E55}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 102
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{9C36B045-8419-42F5-846C-1F7E658C6E55}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-3899267301-2096270330-3359045813</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.36</Version><SMBIOSVersion major="2" minor="4"/><Date>20091009000000.000000+000</Date></BIOS><HWID>E1AA3807018400F8</HWID><UserLCID>0410</UserLCID><SystemLCID>0410</SystemLCID><TimeZone>ora solare Europa occidentale(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Versione servizio di gestione licenze software: 6.1.7601.17514

Nome: Windows(R) 7, HomePremium edition
Descrizione: Windows Operating System - Windows(R) 7, OEM_SLP channel
ID di attivazioned2c04e90-c3dd-4260-b0f3-f845f5d27d64
ID applicazione: 55c92734-d682-4d71-983e-d6ec3f16059f
PID esteso: 00359-00178-926-800010-02-1040-7601.0000-0482013
ID di installazione: 000102268220915484667431363340587274341192483681169402
URL certificato processore: http://go.microsoft.com/fwlink/?LinkID=88338
URL certificato computer: http://go.microsoft.com/fwlink/?LinkID=88339
URL licenza d'uso: http://go.microsoft.com/fwlink/?LinkID=88341
URL certificato codice "Product Key": http://go.microsoft.com/fwlink/?LinkID=88340
Codice "Product Key" parziale: 3Q6C9
Stato licenza: notifica
Motivo notifica: 0xC004F063.
Numero di ripristini Windows rimanenti: 2
Ora attendibile: 17/02/2013 22:21:50

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 2:15:2013 23:43
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAEAAAACAAAAAgABAAEA6GG4ceAEen9E8ETK/N2aiDz+bDuscEbK

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            HPQOEM        SLIC-MPC
  FACP            HPQOEM        SLIC-MPC
  HPET            HPQOEM        SLIC-MPC
  BOOT            HPQOEM        SLIC-MPC
  MCFG            HPQOEM        SLIC-MPC
  DMAR                          
  ASF!            HPQOEM        SLIC-MPC
  SLIC            HPQOEM        SLIC-MPC
  SSDT            PmRef        CpuPm

NoelDP said:
2) try updating the BIOS to the latest available Win7-compliant one, from the manufacturer's website

I've just noticed that the BIOS actually installed is an obsolete version (v. F36, 2009). On the HP website i've found a newer one (v. F46, 2011). Do you think it could solve the problem?

NoelDP · Feb 18, 2013

It may do - some HP BIOS updates actually break the rule that the SLIC table should be untouched during any update, but most don't. It's always worth a try.

Problem: Build 7601 this copy of windows is not genuine

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