Problem Event Name: BlueScreen

[Elle]

Help please. I keep getting the bluescreen. It used to happen after every few days now its happening everyday. I've attached my dump, hopefully I did it right.

I'm currently running on Windows 7 Home Premium 64bit. I purchased from retailer over a year ago. Everything is in its original state from when I purchased it. I didn't change anything. I'm not very savvy with stuff like this so direction and any help will be appreciated.

 

[FredeGail]

Hello Elle & Welcome to SevenForums!

Easy.

Looks like you have a bckd.sys which is K9 parental web filter. Could you uninstall this? It appears in most of your completed .dmp files.

The web filter is taking from http://www1.k9webprotection.com/, does this look familiar?

:ar: BSOD Summary

Unable to load image \SystemRoot\system32\drivers\bckd.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for bckd.sys
*** ERROR: Module load completed but symbols could not be loaded for bckd.sys
[COLOR="red"][B]Probably caused by : bckd.sys ( bckd+d50e )[/B][/COLOR]
---------------------------------------------------
Unable to load image \SystemRoot\system32\drivers\bckd.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for bckd.sys
*** ERROR: Module load completed but symbols could not be loaded for bckd.sys
[COLOR="Red"][B]Probably caused by : bckd.sys ( bckd+d50e )[/B][/COLOR]
---------------------------------------------------
Unable to load image \SystemRoot\system32\drivers\bckd.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for bckd.sys
*** ERROR: Module load completed but symbols could not be loaded for bckd.sys
[COLOR="Red"][B]Probably caused by : bckd.sys ( bckd+d50e )[/B][/COLOR]
---------------------------------------------------
Unable to load image \SystemRoot\system32\drivers\bckd.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for bckd.sys
*** ERROR: Module load completed but symbols could not be loaded for bckd.sys
[COLOR="Red"][B]Probably caused by : bckd.sys ( bckd+d50e )[/B][/COLOR]
---------------------------------------------------
Unable to load image \SystemRoot\system32\drivers\bckd.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for bckd.sys
*** ERROR: Module load completed but symbols could not be loaded for bckd.sys
[COLOR="Red"][B]Probably caused by : bckd.sys ( bckd+d50e )[/B][/COLOR]
---------------------------------------------------
Unable to load image \SystemRoot\system32\drivers\bckd.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for bckd.sys
*** ERROR: Module load completed but symbols could not be loaded for bckd.sys
[COLOR="Red"][B]Probably caused by : bckd.sys ( bckd+d50e )[/B][/COLOR]

And so on..

After the uninstallation, go to the path (\SystemRoot\system32\drivers\bckd.sys) where the driver was supposed to be, and make sure it's gone.

Best Regards,
FredeGail

 

[Elle]

Thank you FredeGail! I've uninstalled K9 with no problem and rebooted. I went to that folder and I still see bckd.sys is still there. Is it possible for it to be a common file with another program? Why is it still there if I've uninstalled K9?

 

[FredeGail]

Thank you FredeGail! I've uninstalled K9 with no problem and rebooted. I went to that folder and I still see bckd.sys is still there. Is it possible for it to be a common file with another program? Why is it still there if I've uninstalled K9?

Did you have any sort of crash after the uninstallation?
I think, if you really want it to be gone, you could download Malwarebytes and expect it to find it as malware. My option two, I don't know if it's possible, make a backup, and then delete it right away in safe-mode. But if there's no crashes for now, I'd call it fixed

Looks like this file is some leftover file, not being in-use, right?

Best Regards,
FredeGail

 

[Elle]

It's been 2 days since I've had my last bluescreen and 1 day since I've uninstalled K9. I think uninstalling K9 did the trick and the file is some leftover like you said. Now that I'm not getting the bluescreen, I'm good! So it's all fixed thanks to you. Thanks a motherload, lol!

 

[FredeGail]

It's been 2 days since I've had my last bluescreen and 1 day since I've uninstalled K9. I think uninstalling K9 did the trick and the file is some leftover like you said. Now that I'm not getting the bluescreen, I'm good! So it's all fixed thanks to you. Thanks a motherload, lol!

That's great news!
If you have any trouble, just return to this forum!

Best Regards,
FredeGail

 

[Elle]

Previous BSOD is resolved, this is a new BSOD that I'm now getting. I've attached a zip file containing all the information listed in the "Posting Instructions" post. I'm using Windows 7 Home Premium 64bit, it is still in it's original state from when I first purchased my lap top a little over 2 years ago.

 

[FredeGail]

Hello again Elle! Nice to see you around again. I've hopefully got skilled since last visit.

BSOD Analyse

Your BIOS is from 2009 which could be problematic.

Here are some of my suggestions:

• Search your hardware parts on the Windows 7 Compatibility Center, and ensure that Microsoft has approved the product to be 7 ready.
  • (For an automatic check, you can use the Upgrade Advisor)

• Windows 7 Upgrade Advisor - Download - Microsoft Windows

BIOS Version/Date	Hewlett-Packard F.04, 10/26/2009

Best Regards,
Frederik.

 

[Elle]

I've had only 1 BSOD maybe about 4 days after I last posted here. I haven't had one since then so I'm not sure if it somehow fixed itself or what. However I did experience lots of freezing, random restart/reboot of windows, and occasional beeps. Do you have any ideas what may be the cause of all those problems?

 

[FredeGail]

I've had only 1 BSOD maybe about 4 days after I last posted here. I haven't had one since then so I'm not sure if it somehow fixed itself or what. However I did experience lots of freezing, random restart/reboot of windows, and occasional beeps. Do you have any ideas what may be the cause of all those problems?

Yes, you BIOS. What are the results of post #8?

Best Regards,
Frederik.

 

[Elle]

I ran the upgrade adviser and results showed that all system checks were fine, all devices were compatible, and all programs are compatible except for 2 (Acrobat.com and Activate Norton Online Backup) which I can upgrade both right now to make them compatible.

Edit: I've upgraded both and now everything is compatible.

 

[FredeGail]

Find your model on the below link and update your BIOS.

HP Pavilion dv4-1000 Entertainment Notebook PC series -  Download drivers and software - specify product name - HP Business Support Center

Best Regards,
Frederik.

 

[Elle]

I had to search for my model because it wasn't listed in the link you provided. My model is in the 2000s not 1000s like the link you provided. I found my model and I guess upgraded my BIOS. When I downloaded it and ran it, it went said it was "Erasing and Writing" then after a little while suddenly shut my computer down. So I'm assuming that I completed the upgrade. Now what do I do or how do I know if the upgrade was successful?

 

[FredeGail]

Now what do I do or how do I know if the upgrade was successful?

Excellent! Can you reupload the .nfo? By that, I'm able to see if your BIOS is updated.

To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Best Regards,
Frederik.

 

[Elle]

Here you go!

 

[FredeGail]

Excellent! The BIOS has updated.
Have you experienced any BSODs since?

Best Regards,
Frederik.

 

[Elle]

I have not received any BSOD. Thanks for your help. However, I have had the occational random beeping from my laptop. Do you know what is the cause of it? I get it probably every few days.

 

[FredeGail]

Oh I see.

Before I can diagnose what the beeps mean, I'd need a computer model number, specs etc. You can update your system specs here on our forum, below link shows how.

http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html

Best Regards,
Frederik.

 

[Layback Bear]

Please help me I'm so confused. This trend started 07-10-2011.

 

[Elle]

Updated my system info.