Problem with modem drivers

[magliter]

I'm running

Windows 7 Ultimate x86 on my Acer Aspire one 532h with 2GB of ram


I have a smart link USB 56k modem, it came with drivers for XP and Vista, I tried to install those only to BSOD when I try to dial

I then proceeded to windows update and got a newer driver and installed that

same problem, every time I dial out, it would BSOD to IRQL_NOT_LESS_OR_EQUAL or have a 0x0000000 error

Can anyone help me out here? I mean windows update driver should've fixed this.

 

[DustSailor]

It comes with a manual and you are following what it says, yes?

Make sure you have uninstalled all previous drivers for it, and check with the manufacturer's website for the most recent driver for win7 x86 and see about installing that. Or look on the web for the driver if you can't find it (look under a trusted, legal website; please be careful that you do not download a virus from an untrusted source).

http://www.sevenforums.com/tutorial...eft-over-files-after-uninstalling.html?filter

Let us know if you need help on anything further

 

[thefabe]

Did you try and install the Vista driver in compatibility mode?
http://www.sevenforums.com/tutorials/316-compatibility-mode.html
Fabe

 

[derekimo]

I'm running

Windows 7 Ultimate x86 on my Acer Aspire one 532h with 2GB of ram


I have a smart link USB 56k modem, it came with drivers for XP and Vista, I tried to install those only to BSOD when I try to dial

I then proceeded to windows update and got a newer driver and installed that

same problem, every time I dial out, it would BSOD to IRQL_NOT_LESS_OR_EQUAL or have a 0x0000000 error

Can anyone help me out here? I mean windows update driver should've fixed this.

You should probably upload your dump files and let the BSOD team analyze them.

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

They can tell you a lot from reading your dump files.

 

[magliter]

I'll go ahead and try to reproduce the problem

"Did you try and install the Vista driver in compatibility mode?
http://www.sevenforums.com/tutorials...lity-mode.html
Fabe"

Did it with Vista and XP drivers in XP SP2, SP3 and Vista compatibility modes, in all combinations possible

"It comes with a manual and you are following what it says, yes?

Make sure you have uninstalled all previous drivers for it, and check with the manufacturer's website for the most recent driver for win7 x86 and see about installing that. Or look on the web for the driver if you can't find it (look under a trusted, legal website; please be careful that you do not download a virus from an untrusted source).

http://www.sevenforums.com/tutorials...ng.html?filter

Let us know if you need help on anything further"

Did it, manufacturer is long gone but I've downloaded almost all the drivers relating to a smartlink usb 56k modem, and I've promptly uninstalled them before trying out another, just it would install but cause a BSOD, I'm currently at work, I'll post the error ASAP.

 

[Britton30]

The IRQL_NOT_LESS_OR_EQUAL also will appear as DRIVER_IRQL_NOT_LESS_OR_EQUAL too.
Many time this is related to memory faults and errors. Since the modem is apparently old(?) maybe a PCI slot modem would be better, but let's see if we can fix yours first.

Download memtest86+ It will need to be burned to a CD or a bootable flash drive. (The DL link is well down the page.) Let it run for at least six passes to test your memory, unless errors pop-up right away.

Since it is USB connected try uninstalling/reinstalling Drivers for the USB devices in Control Panel.

In Control Panel open Devices and Printers with the modem connected. Right click the modem icon, then trouble shoot.

A malware might be working too. Run MalwareBytes and Super Antispyware after doing updates. Do the full scans with each. Link for them in my sig.

 

[derekimo]

The IRQL_NOT_LESS_OR_EQUAL also will appear as DRIVER_IRQL_NOT_LESS_OR_EQUAL too.
Many time this is related to memory faults and errors. Since the modem is apparently old(?) maybe a PCI slot modem would be better, but let's see if we can fix yours first.

Since it is USB connected try uninstalling/reinstalling Drivers for the USB devices in Control Panel.

In Control Panel open Devices and Printers with the modem connected. Right click the modem icon, then trouble shoot.

A malware might be working too. Run MalwareBytes and Super Antispyware after doing updates. Do the full scans with each. Link for them in my sig.

Uploading the dump files wouldn't hurt either since there's a BSOD problem too.

 

[Britton30]

Oh yes, by all means upload your dmp files as Derek suggested in his link.

 

[magliter]

sad

Attached is that BSOD program folder that the guide told me

I tried to reinstall the drivers

weird, when I do it from the website via compatibility mode, there's two devices. There's smartusb modem and a full duplex voice modem.

So I'm using the one from windows update

 

[DustSailor]

Attached is that BSOD program folder that the guide told me

I tried to reinstall the drivers

weird, when I do it from the website via compatibility mode, there's two devices. There's smartusb modem and a full duplex voice modem.

So I'm using the one from windows update

you might try and post this in the "BSOD" section of this forum, as some expert BSOD techies sometimes stay on that side of the forum. Or ask a moderator by "reporting" your post and requesting them to move this thread to the BSOD section.

 

[Britton30]

You should probably upload your dump files and let the BSOD team analyze them.

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

They can tell you a lot from reading your dump files.

Please post your issue and files here.

 

[magliter]

Reported the post, thanks guys

You should probably upload your dump files and let the BSOD team analyze them.

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

They can tell you a lot from reading your dump files.

Please post your issue and files here.

I did in my previous post

 

[FredeGail]

Hello magliter - I was asked to analyse your .dmp. I hope I can help you.

Your first BSOD was caused by a slnt7554.sys, which I obviously cannot find in different Driver References. My guess is, that it could be from a 3rd part application or so.

:ar: BSOD Summary

*** WARNING: Unable to verify timestamp for slnt7554.sys
*** ERROR: Module load completed but symbols could not be loaded for slnt7554.sys
Probably caused by : slnt7554.sys ( slnt7554+d5ac )

Followup: MachineOwner
---------

0: kd> lmvm slnt7554.sys
start    end        module name

This is probably the modem driver you talked about. I cannot even find the path where it's located, because it's like unloaded. Try doing a SFC /SCANNOW. However, the Scannow command is checking for Windows Drivers only.
A scan with Malwarebytes would also be great. You could be infected.

Your 2nd .dmp was caused by the same.

Best Regards,
FredeGail

Edit: Now that I read the whole thread, it's making me wonder what to do.

 

[magliter]

I hardly think its malware, I actually formatted and reinstalled w7 because of this, installing the 56k modem just after a fresh install

I'll post the scannow when I can

thanks.

 

[FredeGail]

I hardly think its malware, I actually formatted and reinstalled w7 because of this, installing the 56k modem just after a fresh install

I'll post the scannow when I can

thanks.

Yes, sorry. I noticed right after that it was a modem driver. Quit the Malwarebytes scan, and let's continue the adventurer.
Where did you install the driver? Did Windows installed it, or did you use a DVD?

Best Regards,
FredeGail

 

[Britton30]

The IRQL_NOT_LESS_OR_EQUAL also will appear as DRIVER_IRQL_NOT_LESS_OR_EQUAL too.
Many times this is related to memory faults and errors. Since the modem is apparently old(?) maybe a PCI slot modem would be better, but let's see if we can fix yours first.

Download memtest86+ It will need to be burned to a CD or a bootable flash drive. (The DL link is well down the page.) Let it run for at least six passes to test your memory, unless errors pop-up right away.

Since it is USB connected try uninstalling/reinstalling Drivers for the USB devices in Control Panel.

In Control Panel open Devices and Printers with the modem connected. Right click the modem icon, then trouble shoot.

A malware might be working too. Run MalwareBytes and Super Antispyware after doing updates. Do the full scans with each. Link for them in my sig.

Was this done?

Important note: Normally, the slnt7554.sys file should be in the C:\Windows\System32 folder. If it is found anywhere else, then the slnt7554.sys could be a virus, Trojan, worm, or spyware! To protect your PC, it is strongly recommended that you should download and run a full system scan to check whether slnt7554.sys is running properly.

http://www.pcsafedoctor.com/exe-errors/slnt7554.sys.html

 

[magliter]

I tried those, all good, metest came out fine no errors

USB uninstall reinstall too

I installed the drivers via windows update and via cd (setup.exe files)

The CD files provided two devices, voice modem and modem.

The windows update only had the modem device.

 

[FredeGail]

I tried those, all good, metest came out fine no errors

USB uninstall reinstall too

I installed the drivers via windows update and via cd (setup.exe files)

The CD files provided two devices, voice modem and modem.

The windows update only had the modem device.

So Windows Update listed a driver for the modem? If so, I think it'd be a good idea to install it.

Best Regards,
FredeGail

 

[magliter]

That's what I installed and got the same error mate. It's like any smartlink usb driver, no matter what I do or where I get it from, its crashes when it dials out