Solved Problems running rate computer and system health.

[mikesndbs]

Hi

Been having discussions on this thread.
http://www.sevenforums.com/performance-maintenance/336870-rate-computer-fails-4.html
And have been asked to open a new one.

My system specs are up to date as far as I know.

I am seeing errors in event view regarding bitlocker, however this should not be on my system and I seem to have confirmed its not active.

We wondered if this was causing the issue?

Also when I try to run generate system health report, it hangs.
Gives error as shown in the link above on page 3.

Would be most grateful for some help as this was a expensive system and I had expected bug free for a while at least lol

 

[Ztruker]

Do you really have SCSI drives through a SCSI adapter? That's the only thing I see different than most systems.

 

[Ztruker]

Run Piriform's Speccy. When done, click on File, Publish Snapshot. It will give you a URL where the Speccy data is saved. Post that URL here so we can look at it.

For instance, mine is: http://speccy.piriform.com/results/v4LMQTyI44PD6fbNabsR2tQ

If you send the link generated from the 'publish to web' to someone else, when they open it info such as Windows License number etc is stripped out.

Try saving the link yourself and then opening it in another browsing session.

Edit: An alternative would be to Save a snapshot then zip and upload the resulting DESKTOP.speccy file here.

 

[mikesndbs]

Hi

Here are my system specs as requested.

http://speccy.piriform.com/results/88FGDmEguPIgTW67kqvloEN

 

[mikesndbs]

The drives are connected via sata onto the MB, four of them, the only one that comes via the pci e card adapter goes to a e-sata port on the front of the case that I have been using for my external HDD.

 

[Ztruker]

The only thing I see in Speccy that is suspect is the power:

Voltage:
CPU CORE: 0.792 V
MEMORY CONTROLLER: 2.028 V
+3.3V: 2.016 V
+5V: 3.427 V
+12V: 3.312 V
-12V: (6.960) V
-5V: (6.144) V
+5V HIGH THRESHOLD: 2.843 V
CMOS BATTERY: 1.476 V (should be closer to 2.5V)

I find it hard to believe the reported numbers. If they were off that much the computer would not run at all.

 

[mikesndbs]

HI, re voltages here are a few snaps of my bios screens, maybe they can shed some light.

 

[mikesndbs]

Hi, just a s a note all ref to bitlocker has vanished today!

I ran winsat formal with admin permission and got the attached dos output.
There are some errors on the end, maybe this will lead us to the fix?

 

[mikesndbs]

Just as an extra, should there be two graphics card on this system? I asked to have the nvidia one and I am plugged into this but it seems there is also the on-board one active as well?

 

[mikesndbs]

Hi

Googling for some hours lead me to a concern about the smbios and a illegal character in that.
After some time I found a utility that claims to read smbios.
Please see the attached, can't see anything wrong myself but I leave it to you experts

 

[Ztruker]

Voltages look good in BIOS so Speccy is wrong.

Disable the Intel onboard chip in Device manger then only the Nvidia card will be active.

I also found the link about BIOS/SMBios: WinSAT (Windows Experience Index) system rating will not run (Windows Vista / Microsoft Windows 7)

I don't see anything in the smbiosreader output that look suspect either but that doesn't mean it isn't there, just not being displayed. No idea how to actually check this other than what you did.

 

[Ztruker]

Did you run smbiosreader from a Elevated Command Prompt? I get a lot more info when I run it on my Lenovo computer. I get 4 of these, one for each memory DIMM installed.

SMBIOS Report of Memory Device Information
-------------------------
Total Width    64 bits
Data Width     64 bits
Size           4096 Mbytes
Form Factor    DIMM
Device Locator ChannelA-DIMM0
Bank Locator   BANK 0
Memory Type    DDR3
Speed          1600 MHz
Manufacturer   Hynix/Hyundai
Serial Number  4082AE0D
Asset Tag      9876543210
Part Number    HMT451U6AFR8C-PB  

  Physical Memory Array
  ---------------------
  Location         System board or motherboard
  Use              System memory
  Error Correction None
  Maximum Capacity 33554432 Kb
  Memory devices   4

 

[mikesndbs]

I'll give that a go and report back.
Disabled the intel card and no undesirable effects as yet.
In bios set up there is an option regarding this card and to share system mem with it, think its got 64MB or GB. I'll do a screen shot later and let you see.
If it can be disabled in bios it would save mem and resources???

 

[mikesndbs]

OK here it is, seems only to be about mem?

SMBIOS Report of Memory Device Information
-------------------------
Total Width 64 bits
Data Width 64 bits
Size 8192 Mbytes
Form Factor DIMM
Device Locator ChannelA-DIMM0
Bank Locator BANK 0
Memory Type DDR3
Speed 1600 MHz
Manufacturer 1315
Serial Number 35090000
Asset Tag 9876543210
Part Number CT102464BA160B.C16

Physical Memory Array
---------------------
Location System board or motherboard
Use System memory
Error Correction None
Maximum Capacity 33554432 Kb
Memory devices 2

Total Width 0 bits
Data Width 0 bits
Size 0 Mbytes
Form Factor DIMM
Device Locator ChannelA-DIMM1
Bank Locator BANK 1
Memory Type Unknown
Speed 0 MHz
Manufacturer [Empty]
Serial Number [Empty]
Asset Tag 9876543210
Part Number [Empty]

Physical Memory Array
---------------------
Location System board or motherboard
Use System memory
Error Correction None
Maximum Capacity 33554432 Kb
Memory devices 2

Total Width 64 bits
Data Width 64 bits
Size 8192 Mbytes
Form Factor DIMM
Device Locator ChannelB-DIMM0
Bank Locator BANK 2
Memory Type DDR3
Speed 1600 MHz
Manufacturer 1315
Serial Number 49140000
Asset Tag 9876543210
Part Number CT102464BA160B.C16

Physical Memory Array
---------------------
Location System board or motherboard
Use System memory
Error Correction None
Maximum Capacity 33554432 Kb
Memory devices 2

Total Width 0 bits
Data Width 0 bits
Size 0 Mbytes
Form Factor DIMM
Device Locator ChannelB-DIMM1
Bank Locator BANK 3
Memory Type Unknown
Speed 0 MHz
Manufacturer [Empty]
Serial Number [Empty]
Asset Tag 9876543210
Part Number [Empty]

Physical Memory Array
---------------------
Location System board or motherboard
Use System memory
Error Correction None
Maximum Capacity 33554432 Kb
Memory devices 2

Press Enter to exit

 

[mikesndbs]

Found a viewer here SMBIOS Demystified



#### BIOS Information ####

Table = 0
Formatted Length = 24
Handle = 0000H
Vendor = American Megatrends Inc.
BIOS Version = F4
BIOS Starting segment = F000H
BIOS Release Date = 05/08/2014

#### System Information ####

Table = 1
Formatted Length = 27
Handle = 0001H
Manufacturer = NOVATECH LTD
ProductName = PC-BX13396
Version = 1

SerialNumber = 7369823-001
WakeupType = 06H
SKUNumber = To be filled by O.E.M.
Family = To be filled by O.E.M.


#### Base Board Information ####

Table = 2
Formatted Length = 15
Handle = 0002H
Manufacturer = Gigabyte Technology Co., Ltd.
ProductName = H81M-DS2V
Version = To be filled by O.E.M.
SerialNumber = To be filled by O.E.M.
Asset Tag = To be filled by O.E.M.
Feature Flags = 09H
Location In Chassis = To be filled by O.E.M.
Chassis Handle = 0003H
Board Type = 0AH


#### System Enclosure or Chassis Type ####

Table = 3
Formatted Length = 22
Handle = 0003H
Manufacturer = NOVATECH LTD
Type = 03H
Version = 1.0
SerialNumber = 7369823-001
Asset Tag = 7369823-001
Bootup State = 03H
Power Supply State = 03H
Thermal State = 03H
Security Status = 03H
OEM defined = 00000000H
Height = 00H
Number Of Power Cords = 01H
Contained Element Count = 00H
Contained Element Record Length = 00H

Table = 7
Formatted Length = 19
Handle = 0004H

The last bit Table = 7 seems to be repeated to the end with just slight changes.
See attached image.


Now next to version 1 above there is a character that I can't reproduce here!
So please see the attached screen shot, now is this the one causing the issue?

 

[mikesndbs]

Found it in the registry, but I have no idea if this is the illegal character????

 

[Ztruker]

That sure looks like it is the cause.

You could try changing it, but first, export the registry key and save it.

 

[mikesndbs]

what shall I change it to a zero?

 

[mikesndbs]

OK, changed it to 1.0 ran rate and it failed again just trying winsat formal and will report back.
Meantime here is the bios intel graphics thing.

 

[mikesndbs]

OK, failed with the exact same error so I am restoring the reg key losing the will to live here