Problems Updating Windows Vista Home to 7 Professional

[cpopma]

I apologize if this problem is listed somewhere else, but I couldn't find anything that matched what just happened it me.


Last fall my Sony Vaio-FW355J suffered some unfortunate problems. It was taken in for repair and was windows was restored, erasing everything. With everything on my hard drive gone I decided just to upgrade to windows 7 Professional from Vista home.

I first tried to upgrade, but was quickly prompted to do a clean install instead. So I went back and performed the clean install. I had no problems until I went to type in the product key.


Before the installation I had copied the product key and was curious to see if the clipboard was saved and if I could paste it instead of typing it. I hit ctrl+c and the screen sort of froze. Then it brought me to the normal log in screen, except the username was blank as was the image above the username. I don't know what the username or password would be. I never set one up. When I go to the switch user page the two users that I can log in as are administrator and other user. Clicking on administrator says "your account has been disabled. Please see your system administrator."

I'm stumped as to what to do.

I don't have a installation dvd because I downloaded the installation files through microsoft.

Any ideas will be helpful.

RESOLVED:

I rebooted in Safe Mode, went into windows.old, found the installation files and restarted the installation process.

 

[Johnathan Lyman]

Good to see you got it taken care of.

For the future, if you are doing an upgrade across flavors, it never hurts to have a disc. I'm sure MS had an ISO to download of W7 pro. I know mine did when I got a copy from MSDN-AA. In fact it was the only option.