Programs won't download.

[Zuko53]

Problem is that I have it as part of my Cox internet and if I uninstall it, I may not get it back.

No, it's just software that's installed on your computer. If you uninstall it, then you can get it back. All you have to do is run the installer again (unless you deleted it), or go to Cox's website and get it back the same way you obtained it the first time.

The same is true with Comcast: they provided McAfee for free to their subscribers and they had an easy way to get McAfee back if you uninstalled it or upgraded to a new computer, etc. It's always there to download from their site should you ever need it, and Cox is no different. Except, Comcast switched to Norton.

OK, I'll give it a shot.

Uninstalled McAfee tried to download revo again, didn't work.

 

[Zuko53]

No, it's just software that's installed on your computer. If you uninstall it, then you can get it back. All you have to do is run the installer again (unless you deleted it), or go to Cox's website and get it back the same way you obtained it the first time.

The same is true with Comcast: they provided McAfee for free to their subscribers and they had an easy way to get McAfee back if you uninstalled it or upgraded to a new computer, etc. It's always there to download from their site should you ever need it, and Cox is no different. Except, Comcast switched to Norton.

OK, I'll give it a shot.

Uninstalled McAfee tried to download revo again, didn't work.

Now I can't download McAfee either.

 

[DavidE]

Can you run a System File Check?
Try option 2 first in this tutorial, and if that doesn't work try option 1.
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Do you have access to another PC where you can download files?

 

[Zuko53]

Can you run a System File Check?
Try option 2 first in this tutorial, and if that doesn't work try option 1.
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Do you have access to another PC where you can download files?

Yes

 

[gregrocker]

Since you were infected with McAfee I would proceed with your plan to Clean Reinstall - Factory OEM Windows 7. Read the Special Notes for Dell Owners at end - you'll want to delete all but the OEM Diagnostics partition during reinstall if it still runs: Dell Diagnostics Utility - How to Run the.

If you stick with the tools and methods given in the tutorial - based on tens of thousands of installs we've helped with here - then you will get and keep a perfect install for as long as you do.

 

[Zuko53]

Since you were infected with McAfee I would proceed with your plan to Clean Reinstall - Factory OEM Windows 7. Read the Special Notes for Dell Owners at end - you'll want to delete all but the OEM Diagnostics partition during reinstall if it still runs: Dell Diagnostics Utility - How to Run the.

If you stick with the tools and methods given in the tutorial - based on tens of thousands of installs we've helped with here - then you will get and keep a perfect install for as long as you do.

I have McAfee as part of my Cox subscription. I was under the impression that it is part of if not not the whole problem with me not being able to download programs. So, I uninstalled the McAfee Security program from my computer and proceeded to download Revo and it didn't work. Then I went to download McAfee back on my computer and that didn't work either. I am left with no protection, at this point.

 

[gregrocker]

I don't know why you're being peddled MucAfee by your cable company, but we are the top authority on Win7 here (not your cable company) and we are trying to tell you it is the worst possible thing you can install on your PC.

It is so bad that like a virus it requires its own removal tool to fully uninstall it all, along with reboots. Did you run this when it was provided?

Simply removing the MucAfee infection is not enough, even with the removal tool. So when you said you are amenable to a reinstall I provided you with the steps to not only get a perfect Clean Reinstall but to keep it that way for as long as you stick with the tools and methods given in the blue link.

This is based on helping with tens of thousands of Win7 installs since before it was even released. Our collective knowledge and love of Win7 has made this the top tech forums online and in history, with the highest reputation and awards that can be achieved in the tech field.

If you're not quite ready to reinstall then install Microsoft Security Essentials and run a full scan, run a full Malwarebytes scan, a full scan with SUPERAntiSpyware.com - Downloads and Flush your DNS.

Disable all add-ons in your browsers except Flash, disable all Startups except AV and sync in msconfig>Startup and >Services after Hiding All MS Services.

Here are more Troubleshooting Steps for Windows 7 which will check over your system thoroughly and help you complete the others.

 

[Zuko53]

I don't know why you're being peddled MucAfee by your cable company, but we are the top authority on Win7 here (not your cable company) and we are trying to tell you it is the worst possible thing you can install on your PC.

It is so bad that like a virus it requires its own removal tool to fully uninstall it all, along with reboots. Did you run this when it was provided?

Simply removing the MucAfee infection is not enough, even with the removal tool. So when you said you are amenable to a reinstall I provided you with the steps to not only get a perfect Clean Reinstall but to keep it that way for as long as you stick with the tools and methods given in the blue link.

This is based on helping with tens of thousands of Win7 installs since before it was even released. Our collective knowledge and love of Win7 has made this the top tech forums online and in history, with the highest reputation and awards that can be achieved in the tech field.

If you're not quite ready to reinstall then install Microsoft Security Essentials and run a full scan, run a full Malwarebytes scan, a full scan with SUPERAntiSpyware.com - Downloads and Flush your DNS.

Disable all add-ons in your browsers except Flash, disable all Startups except AV and sync in msconfig>Startup and >Services after Hiding All MS Services.

Here are more Troubleshooting Steps for Windows 7 which will check over your system thoroughly and help you complete the others.

OK, here I go after which I'll get back to you.

 

[Zuko53]

I don't know why you're being peddled MucAfee by your cable company, but we are the top authority on Win7 here (not your cable company) and we are trying to tell you it is the worst possible thing you can install on your PC.

It is so bad that like a virus it requires its own removal tool to fully uninstall it all, along with reboots. Did you run this when it was provided?

Simply removing the MucAfee infection is not enough, even with the removal tool. So when you said you are amenable to a reinstall I provided you with the steps to not only get a perfect Clean Reinstall but to keep it that way for as long as you stick with the tools and methods given in the blue link.

This is based on helping with tens of thousands of Win7 installs since before it was even released. Our collective knowledge and love of Win7 has made this the top tech forums online and in history, with the highest reputation and awards that can be achieved in the tech field.

If you're not quite ready to reinstall then install Microsoft Security Essentials and run a full scan, run a full Malwarebytes scan, a full scan with SUPERAntiSpyware.com - Downloads and Flush your DNS.

Disable all add-ons in your browsers except Flash, disable all Startups except AV and sync in msconfig>Startup and >Services after Hiding All MS Services.

Here are more Troubleshooting Steps for Windows 7 which will check over your system thoroughly and help you complete the others.

OK, here I go after which I'll get back to you.

For some reason which I cannot explain, Revo downloaded after several attempts that always lead to "can't be downloaded". It showed up on my desktop and I clicked in to it an there it was. I was successful, with forced download, to eliminate the ATT-RC Self Help tool from my programs which was my objective all along. Along the way, when communicating with others, it was suggested that McAfee was in the way of downloading the Revo, so I removed it. It is part of my Cox subscription, so I don't pay anything extra for it. After I was able to remove the ATT thing, I went back to try to download the McAfee again and now that will not download. From what I gather from you guys is that is a good thing. I will heed your message about McAfee and opt for other forms/labels of protection. For now, everything seems to be OK that is though, my computer remains unprotected until I obtain another program. So, as far as re-installing windows 7, I will hold off on that.

 

[gregrocker]

Likely a reboot took MucAfee remnants out enough that downloads started working.

I provided you with the recommended free AV, as well as other steps which if you will complete them will assure best performance.

In addition even if you don't Clean Reinstall - Factory OEM Windows 7 the tools and methods recommended in it will assure best performance until you can.

 

[Zuko53]

I don't know why you're being peddled MucAfee by your cable company, but we are the top authority on Win7 here (not your cable company) and we are trying to tell you it is the worst possible thing you can install on your PC.

It is so bad that like a virus it requires its own removal tool to fully uninstall it all, along with reboots. Did you run this when it was provided?

Simply removing the MucAfee infection is not enough, even with the removal tool. So when you said you are amenable to a reinstall I provided you with the steps to not only get a perfect Clean Reinstall but to keep it that way for as long as you stick with the tools and methods given in the blue link.

This is based on helping with tens of thousands of Win7 installs since before it was even released. Our collective knowledge and love of Win7 has made this the top tech forums online and in history, with the highest reputation and awards that can be achieved in the tech field.

If you're not quite ready to reinstall then install Microsoft Security Essentials and run a full scan, run a full Malwarebytes scan, a full scan with SUPERAntiSpyware.com - Downloads and Flush your DNS.

Disable all add-ons in your browsers except Flash, disable all Startups except AV and sync in msconfig>Startup and >Services after Hiding All MS Services.

Here are more Troubleshooting Steps for Windows 7 which will check over your system thoroughly and help you complete the others.

OK, here I go after which I'll get back to you.

For some reason which I cannot explain, Revo downloaded after several attempts that always lead to "can't be downloaded". It showed up on my desktop and I clicked in to it an there it was. I was successful, with forced download, to eliminate the ATT-RC Self Help tool from my programs which was my objective all along. Along the way, when communicating with others, it was suggested that McAfee was in the way of downloading the Revo, so I removed it. It is part of my Cox subscription, so I don't pay anything extra for it. After I was able to remove the ATT thing, I went back to try to download the McAfee again and now that will not download. From what I gather from you guys is that is a good thing. I will heed your message about McAfee and opt for other forms/labels of protection. For now, everything seems to be OK that is though, my computer remains unprotected until I obtain another program. So, as far as re-installing windows 7, I will hold off on that.

I tried to download the Microsoft Security Essentials and it wouldn't go.

 

[gregrocker]

So I'd proceed with the steps I gave you which should clear the problem. I've had it myself, it's not that uncommon. There are other fixes if those don't resolve it.

If it's only with one browser then it's likely an add-on, unless that add-on is common to the other browsers as can be a spyware infection lodged in Add-On's, perhaps that also took over your Search box. SuperAntiSpyware roots these out in the registry where they can hide even after you disable the Add-on.

But it could be systemic which is why the other steps that check the system. I'd also add SFC /SCANNOW Command if you haven't run it yet, to check System file integrity.

And of course you'd have the best install of all, better than 95% out there if you'd Clean Reinstall - Factory OEM Windows 7

 

[Zuko53]

So I'd proceed with the steps I gave you which should clear the problem. I've had it myself, it's not that uncommon. There are other fixes if those don't resolve it.

If it's only with one browser then it's likely an add-on, unless that add-on is common to the other browsers as can be a spyware infection lodged in Add-On's, perhaps that also took over your Search box. SuperAntiSpyware roots these out in the registry where they can hide even after you disable the Add-on.

But it could be systemic which is why the other steps that check the system. I'd also add SFC /SCANNOW Command if you haven't run it yet, to check System file integrity.

And of course you'd have the best install of all, better than 95% out there if you'd Clean Reinstall - Factory OEM Windows 7

Apparently there are other issues; It dawned on me to try to download a CD from my collection. The first one I tried is SLOTs and the initial window showed up but didn't go any further. I tried others and they didn't even start. So there is something going on in the download dept of my computer.

 

[gregrocker]

You have a long list of steps suggested to catch up with. Let us know how it goes.

It might actually take less time to do the Clean Reinstall - Factory OEM Windows 7

 

[Zuko53]

I took the re-install option and now I have more trouble. When I purchased my computer, it had Vista installed. It was during the time that Windows 7 was almost here but not quite but because it was so close, I became entitled to have it. So when it came out, a guy came to my house and installed it. Therefore; when I opted to re-install, I started with Vista and nothing is happening. The download gets to where it says it is expanding files and stops. For all intents and purposes, my computer is inoperable. I get the logo and sometimes the flags, but that's it.

 

[gregrocker]

It is not necessary to start with Vista. If you have the Win7 Product Key that came with the Win7 Upgrade Kit then download the latest official Win7 installer with SP1 for your licensed version in Step 1 and burn to DVD with tool in Step 2 of Clean Reinstall - Factory OEM Windows 7

Boot the DVD to do a Custom Install, delete all partitions except the small OEM Diagnostics Tools partition used to run Dell Diagnostics Utility - How to Run the, create New partitions for Win7 and for any data or storage partition you desire, highlight the first large partition for WIn7 then click Next to begin.

While it installs review the Steps again to set up your install. If it doesn't start up ready to connect to your network, have your network adapter in your backup so you can install it first to get online, then run all rounds of Important and Optional Windows Updates, after enabling Automatically get recommended drivers and updates for your hardware (Step 3).

Keep going back after reboots to Check for Updates until they are exhausted, then import any drivers still missing in Device Manager from the Support Downloads webpage for your Dell tag number.

The rest of the steps will assure you get and keep a perfect install, as long as you stick with them.

 

[Zuko53]

Despite my linking them five times in the thread it seems you aren't following the steps to get a perfect Clean Reinstall - Factory OEM Windows 7.

What do you mean that you "started with Vista?" Do you have the Win7 Product Key that came with the Win7 Upgrade Kit? If so then download the latest official Win7 installer with SP1 for your licensed version in Step1 and burn to DVD with tool in Step 2.

Boot the DVD to do a Custom Install, delete all partitions except the small OEM Tools Diagnostics partition used to run Dell Diagnostics Utility - How to Run the, create New partitions for Win7 and for any data or storage partition you desire, click Next to begin.

While it installs review the Steps again to set up your install. If it doesn't start up ready to connect to your network, have your network adapter in your backup so you can install it first to get online, then run all rounds of Important and Optional Windows Updates, after enabling Automatically get recommended drivers and updates for your hardware (Step 3).

Keep going back after reboots to Check for Updates until they are exhausted, then import any drivers still missing in Device Manager from the Support Downloads webpage for your Dell tag number.

Don't sell me short on the instructions I read them over and over and try them over and over which I did and I am happy to tell you that the deed is done. Back in business.

 

[Zuko53]

Thank you guys again and again. I know I'm in the right place when I come here. Have a great day.

 

[gregrocker]

Really glad to hear it Zuko. You had me worried there for a minute.

Congratulations and nice work!

If there are any other issues just let us know. Otherwise once it's set up and running best be sure to save a WIn7 backup image so you can easily recover in minutes in the future.

And when ready you can mark the thread Solved at top.

 

[FuturDreamz]

Glad that you managed to get the problem figured out.