Solved Random BSOD Driving me crazy!

[marosy]

Hi,
I see from the other forum that you have on the motherboard an EtronTech USB 3.0 host controller.
Could you please disable from BIOS the USB 3.0 support?
This is a new chip and several users have reported BSOD pointing to EtronXHCI.sys.
(If you can I would disable also USB 2.0 from BIOS for testing purposes.)
Regards.

 

[Mathon]

I can disable USB 3.0 but unforunitly i can not disable usb 2.0 as i dont have any Ps2 ports and i need to use this computer...

 

[marosy]

OK. Fortunately USB 2.0 is provided by another chip.

Edit: Please also check if you have PnkBstrB.exe service running on your PC. This is also known for causing BSOD. If you have it, try to disable it for testing purposes.

Edit2: On the other forum you say that the Etron driver was detected as a virus by your AV. This could have corrupted the Etron driver even if after that you have reinstalled it successfully.
There are new Etron drivers (version 0.98), available only from Gigabyte site. http://download.gigabyte.eu/FileList/Driver/motherboard_driver_etron_usb3.exe
I'm posting this link only for later use.

 

[Mathon]

OK. Fortunately USB 2.0 is provided by another chip.

Edit: Please also check if you have PnkBstrB.exe service running on your PC. This is also known for causing BSOD. If you have it, try to disable it for testing purposes.

Edit2: On the other forum you say that the Etron driver was detected as a virus by your AV. This could have corrupted the Etron driver even if after that you have reinstalled it successfully.
There are new Etron drivers (version 0.98), available only from Gigabyte site. http://download.gigabyte.eu/FileList/Driver/motherboard_driver_etron_usb3.exe
I'm posting this link only for later use.

Yes it was a false positive at the time... the third time i reinstalled windows it wasnt detected as a virus... As well i do not have punk buster installed...

 

[marosy]

What is the status? Do you still get BSOD after disabling USB 3.0 ?

See another user having BSOD, in his case it was the Etron driver:
http://www.overclock.net/intel-general/978272-new-sandybridge-build-bsods-halp.html

 

[Mathon]

I have disabled it in BIOS as suggested, and it has been up for 5 days as of posting... Unless it lasts a week i cant say that this resolved the issue... as things i have tried in the past would fail on the 6th or 7th day...

 

[Mathon]

The system has now been up for 7 days... it seems that this has resolved the issue

On a side note, i guess i just need to wait for the new drivers from asrock to enable usb 3.0 support

Everyone who helped should of been repped....


THANKS!

 

[Dave76]

Glad to hear you found the cause, and have a stable system.

 

[roybin]

Well, I got same problem here.
Asrock p67 extreme, i5-2500k, no USB3.0 port is occupied.
Fresh installed windows7 64 bit. Once I installed the USB3.0 driver either 0.89 or 0.94 version, the system got BSOD a few minutes later. Then I rebooted the pc and entered into windows safe mode which is fine and stable. Then I used system recovery to recover to the previous status without USB3.0 driver installed. Now the system is fine after rebooting into regular windows 7.

 

[scorpeeon]

i suffered from the same problem, and here is some update: after some mailing with Etron they sent me a new driver, and with that i haven't got BSOD so far. if you want to test it, here it is: link

 

[Mathon]

i suffered from the same problem, and here is some update: after some mailing with Etron they sent me a new driver, and with that i haven't got BSOD so far. if you want to test it, here it is: link

The Etron USB 3.0 driver ver:0.96_WHQL is listed on asrock website... was it crashing with this one?

 

[scorpeeon]

i suffered from the same problem, and here is some update: after some mailing with Etron they sent me a new driver, and with that i haven't got BSOD so far. if you want to test it, here it is: link

The Etron USB 3.0 driver ver:0.96_WHQL is listed on asrock website... was it crashing with this one?

yes it was crashing with 0.96 WHQL (which was also on the disk for my motherboard), 0.98, 0.91, it was pretty much crashing with everything i tried. 0.101 is the first not to crash (so far).

 

[roybin]

i suffered from the same problem, and here is some update: after some mailing with Etron they sent me a new driver, and with that i haven't got BSOD so far. if you want to test it, here it is: link

Thanks so much. It finally solves my problem. All previous drivers always cause BSOD even without any device on USB3.0 ports. This new version of driver works well so far.