Random BSOD, Locale ID 1033

[DLehal]

Hi,

I am new to the forums, but I have read quite a few of the threads and seen genuine solutions to Windows 7 problems, and I am hoping that someone may be able to help me.

Essentially, I am experiencing random BSODs, occuring on average about 3 to 4 times a day and when I am conducting any type of task: Outlook 2010, Microsoft Word, IE, Sins of Solar Empire etc.

This the information that appears when windows reboots:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: c5
BCP1: 0000000000000008
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF800053AD617
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

I have also attached the .dmp files as per the posting instructions. I do hope that we will be able to resolve this, as this is a brand-new computer, and although not completely debilitating, the BSODs are poorly timed and just downright annoying .

Best Regards,

Daman Lehal

 

[koolkat77]

Welcome

Your bug check and their usual causes:

STOP 0x000000C5: DRIVER_CORRUPTED_EXPOOL
Usual causes: Device driver, ?Memory
STOP 0x00000050: PAGE_FAULT_IN_NONPAGED_AREA
Usual causes: Defective hardware (particularly memory - but not just RAM),
Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS
STOP 0x1000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
Usual causes: None

Problematic Software:

Start Menu\Programs\Norton 360	Public:Start Menu\Programs\Norton 360	Public

Norton is a known cause to BSoDs. Please uninstall and use MSE (at least to test)

→ Norton Removal Tool
→ Microsoft Security Essentials - Free Antivirus for Windows

Run the System File Checker that scans the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible
→ http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Run Disk Check on your hard disk for file system errors and bad sectors on it
→ http://www.sevenforums.com/tutorials/433-disk-check.html

Let us know if the lappy is stable or not. We'll do more troubleshooting

 

[DLehal]

Hi Koolkat,

The information is much appreciated. I have uninstalled Norton 360 (which is a shame as I just renewed the subscription. Lol) and have installed MSE. I am now in the process of running the System File Checker and then the Disk Check. I will touch base again with updates later in the week and let you know how the system has been performing after your suggestions. Thanks again.

Best Regards,

Daman Lehal

 

[koolkat77]

No problem. Let us know if your system is stable or not
If there are more blue screens upload them like in your first post, we'll check them
Good luck

 

[DLehal]

Well, the computer had another BSOD. After running the System File Checker, I ran the Disk Check on my non-Windows hard drive overnight. When I came to check it this morning, the blue screen was awaiting me. I am not sure if the BSOD occured during the Disk Check. Regardless, here is the full logs in zip file. This is the error code that came up on Windows reboot:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 1e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF8800EEF0EA0
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Hopefully someone is able to make sense of it. Haha.

 

[koolkat77]

Hmmm

Do you have any sort of 3rd party remote control programs installed?

BugCheck 1E, {ffffffffc0000005, fffff8800eef0ea0, 0, 0}
Probably caused by : disk.sys ( disk!DiskIoctlVerify+175 )
STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED
Usual causes:  Device driver, hardware, System service, compatibility, 
Remote control programs, memory, BIOS

 

[DLehal]

I do not have any 3rd party remote control programs as far as I am aware - what would be the best way to find out? Also, I ran the Disk Checker on the non-Windows hard drive again, and this time there was no BSOD and it came back thumbs up. I will be running the Disk Checker on the Windows hard drive this evening once I have finished work.

Best Regards,

Daman Lehal

 

[DLehal]

Here is the latest error:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: c2
BCP1: 0000000000000007
BCP2: 000000000000109B
BCP3: 0000000014C49840
BCP4: FFFFFA80158A8B30
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

I have also attached the last .dmp files. I apologize for the delay regarding the Disk Check on the main partition, however I have just been blasted at work, and have not had an opportunity to complete it as of yet (this evening PST I promise ).

Best Regards,

Daman Lehal

 

[DLehal]

Yet another BSOD:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF800053F8617
BCP3: FFFFF88006547038
BCP4: FFFFF88006546890
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Zip file to follow - I am going to assume there will be more today.

Best Regards,

Daman Lehal

 

[koolkat77]

Umm...That dump does not give accurate information.

I see you have marvell, update to its latest drivers if you haven't already.
Marvell - Support - Driver Downloads
Marvell drivers

Enable Driver Verifier, for 36 hours.
http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

 

[DLehal]

Hi Koolkat,

As promised, here is the zip file for the previous BSOD. With respect to the Marvell drivers, they were already up-to-date (uninstalled and reinstalled with the latest versions) and I will begin running the Driver Verifier software ASAP.

Best Regards,

Daman Lehal

 

[DLehal]

Hi Koolkat,

I started the Driver Verifier, and when I attempted to play Sins of a Solar Empire (twice) the BSOD popped up. Upon reboot, the computer indicated it wanted to do a system restore but would hang-up. I was finally able to make it back to the Windows screen at which point I disabled Driver Verifier (the hang-up on the system restore screen scared me. Lol). Here is the .dmp file.

Best Regards,

Daman Lehal

 

[koolkat77]

Sounds like verifier is not running properly.

Disable verifier now. Restart your computer. Now enable verifier again, follow all the information of the tutorial step by step, check only the non-microsoft drivers. When all the steps are done, restart the computer again.

 

[DLehal]

Hi Koolkat,

I followed the instructions you laid out as well as those in the tutorial, and the same problem occurred again - a driver error was detected and the computer wanted to run a system restore. I was once again able to get to the Windows screen and disabled the verifier. Here is the latest .dmp.

Best Regards,

Daman Lehal

 

[koolkat77]

Well actually I'm not sure of what to make out of the BSoD with verifier enabled. So I've called a friend (and senior analyst to take a look at it)

Did you get more BSoDs with verifier enabled?