Solved Random BSOD, no minidump

[derek704]

Hey all,

I've had issues with my custom PC since the first week or two after I built it 3 years ago. I tried living with it, troubleshooting every few months without success. I am back in school, and the crashing is messing up my projects, instead of just Battlefield 4. I just bought a new video card hoping it would fix the problem (old card was used), but it lingers on. I've run a memtest with 0 errors and a windows files test with 0 errors. I've spent the last 3 months trying to get it to create a minidump, but it will not. Hoping someone can finally diagnose the problem.

Thanks, if more info is needed, just ask.

 

[Arc]

As you said, the zip you uploaded does not contain any crash dump.

Follow it: http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Dont run any disc cleanup tool before you upload another zip.

 

[derek704]

So it crashed again and did not create a minidump. Should I still upload the file?

 

[Laith]

If it didnt create a dump then scan the harddrive, it might be failing. http://www.sevenforums.com/tutorials/313457-seatools-dos-windows-how-use.html

 

[Arc]

Also, a camera snap of the BSOD screen will be good. The onscreen codes will give us at least some information.

 

[derek704]

I'll post a pic of one of the BSOD screens this afternoon when I have access to the image. When it crashes, it doesn't always give the same wording for the cause.

As to the HD failing, it is a SSD and has been crashing since I bought it new. Will SeaTools work on an SSD?

 

[Arc]

As to the HD failing, it is a SSD and has been crashing since I bought it new. Will SeaTools work on an SSD?

Better you dont do traditional disc checks on SSDs. Those tests are for mainly spinners.

Let us see a screenshot of your SSD using this program: CrystalDiskInfo - Software - Crystal Dew World

 

[derek704]

I uploaded the screenshots.

 

[Arc]

The disc is OK.

The BSOD screen says that the dump is recorded. May be you are using some disc cleanup tool that is keeping deleting/wiping out the dumps.

And, it is stop 0x3B. Anyway, your situation is just identical to this one. So this will be applicable to you too.

Two important information are obtained from the screenshot.

First, it says that the crash dump is recorded. May be you ran any disc cleanup tool that deleted those.

Second, it is a stop 0x3B. The probable causes are:

• Mismatch system services, causes for pirated OS install and/or not updating the OS.
• Memory failure.
• Some misbehaving device driver, specially the graphics driver.

Let us check those possibilities.

You can say it better about the first alternative. If anything is there, rectify it.

Test your RAM modules for possible errors.

How to Test and Diagnose RAM Issues with Memtest86+
​

Run memtest86+ for at least 8 consecutive passes.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

If it does not show any error, enable Driver Verifier to monitor the drivers.

Driver Verifier - Enable and Disable
​

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

   Information

Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

   Warning

Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

   Tip

• If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode. Disable DV there. Now boot normally again, and try following the instruction of enabling DV again.
• If you cannot boot in Safe mode too, do a System Restore to a point you made earlier.

Let us know the results, with the subsequent crash dumps, if any.

 

[derek704]

1: I received this version of Windows from my college, so it should be legal. I generally keep it up to date as well.

2-3: I'll run these tests sometime in the next week. Thanks for the post, I'll reply with an update when I know more.

 

[Arc]

1: I received this version of Windows from my college, so it should be legal. I generally keep it up to date as well.

It should be, but better to be sure than sorry. Post a report following this: http://www.sevenforums.com/windows-...n-issue-posting-instructions.html#post1957831

 

[derek704]

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-7T7PW-P6W2K-2HP2W
Windows Product Key Hash: MnXjjujePM+PfIhMqstIcPQTkjo=
Windows Product ID: 00359-232-6962624-86139
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {6F562C85-9E72-4C72-93B9-80DA321DB558}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150113-1808
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{6F562C85-9E72-4C72-93B9-80DA321DB558}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2HP2W</PKey><PID>00359-232-6962624-86139</PID><PIDType>5</PIDType><SID>S-1-5-21-164039493-121846230-3776924869</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-970A-UD3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F6</Version><SMBIOSVersion major="2" minor="4"/><Date>20120530000000.000000+000</Date></BIOS><HWID>61463607018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 3b965dfc-31d9-4903-886f-873a0382776c
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00172-232-696262-00-1033-7601.0000-0212012
Installation ID: 005742491196462464350524451931541150215910630625281374
Processor Certificate URL: [url=http://go.microsoft.com/fwlink/?LinkID=88338]SpcService Web Service[/url]
Machine Certificate URL: [url=http://go.microsoft.com/fwlink/?LinkID=88339]RacService Web Service[/url]
Use License URL: [url=http://go.microsoft.com/fwlink/?LinkID=88341]UseLicenseService Web Service[/url]
Product Key Certificate URL: [url=http://go.microsoft.com/fwlink/?LinkID=88340]PkcService Web Service[/url]
Partial Product Key: 2HP2W
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 2/20/2015 1:01:22 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:27:2014 18:29
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
 
HWID Data-->
HWID Hash Current: NAAAAAEABAABAAEAAAADAAAAAQABAAEAln0iSuhquELcFVT5EDMqoVDMwl3Omts7RooC0A==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   GBT     GBTUACPI
  FACP   GBT     GBTUACPI
  HPET   GBT     GBTUACPI
  MCFG   GBT     GBTUACPI
  MSDM   GBT     GBTUACPI
  MATS   GBT     
  TAMG   GBT     GBT   B0
  MATS   GBT

 

[NoelDP]

Yup- it's an MSDN-type key, as expected from a DreamSpark one.

 

[Arc]

Thanks a lot Noel, for checking it for us.

Now we have to concentrate on the remaining two.

 

[NoelDP]

I see BitDefender is installed? I'd suggest uninstalling it for the moment, and installing MSE until the situation is resolved.

 

[derek704]

I will try and uninstall bitdefender tonight and begin step two.

 

[derek704]

On to step 3

 

[Arc]

OK.

 

[derek704]

I haven't had time to run the driver test yet, but I had another crash when I opened up a video today. No minidump created. I'll try to run the crash test this weekend.

 

[Laith]

USBPORT is your USB port drivers. You can upgrade them from Windows Update.