Solved Random BSOD since mobo RMA

[RobertM525]

My father-in-law was having some issues with the computer I built him and long story short, I had to RMA his motherboard. After I got the mobo back and reinstalled, I updated his drivers and made sure everything was working well. Then he came and picked it up.

Since taking it home, he's had a number of BSOD errors. He texted me a copy of the BSOD error and it referenced an etronxhci.sys. Near as I can tell, this is a USB 3.0 driver. I've updated it, but I find it odd that this error would suddenly manifest in a months-old computer if were simply a driver issue.

So I've attached the SF Diagnostic Tool data and his picture of the BSOD to this in the hopes it might shed some light on what's causing the issue. (I'm hoping it's not another hardware problem!)

Thanks!

BTW, here's a quick rundown of his system specs, FWIW. (I know this info is in the ZIP, but I figure I may as well put it here, too. )

Operating System
Microsoft Windows 7 Home Premium 64-bit SP1
CPU
Intel Core i3 2120 @ 3.30GHz 37 °C
Sandy Bridge 32nm Technology
RAM
8.00GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)
Motherboard
Gigabyte Technology Co., Ltd. P67X-UD3-B3 (Socket 1155) 35 °C
Graphics
ASUS VH202 (1600x900@60Hz)
1024MB GeForce GTX 550 Ti (EVGA) 38 °C
Hard Drives
466GB Seagate ST500DM005 HD502HJ ATA Device (SATA) 31 °C

 

[Northernsoul55]

Hi,

From your logs the issue seems to be with your USB 3.0 drivers and Video driver:

**************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
**************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck D1, {ffffffffffffffdd, 2, 0, fffff88002c5f106}
Unable to load image \SystemRoot\System32\Drivers\EtronXHCI.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for EtronXHCI.sys
*** ERROR: Module load completed but symbols could not be loaded for EtronXHCI.sys
Probably caused by : [COLOR=red]EtronXHCI.sys[/COLOR] ( EtronXHCI+9106 )

Driver: [COLOR=red]EtronXHCI.sys[/COLOR]
Refers to: Etron USB 3.0 Extensible Host Controller Driver
Dated: Fri Feb 25 17:51:52[COLOR=red] 2011[/COLOR]

OEM - :ar: GIGABYTE - Motherboard - Socket 1155 - GA-P67X-UD3-B3 (rev. 1.0)
Direct driver download link: :ar: http://download.gigabyte.ru/driver/motherboard_driver_etron_usb3.exe

Driver: [COLOR=red]nvlddmkm.sys[/COLOR]
Refers to: Nividia Video drivers
Dated: [COLOR=red]Fri Jan 18 13:22:15 2013[/COLOR]

Please see if there is an updated version: :ar: http://www.geforce.com/drivers
If you have the latest version installed then please roll back your driver to the
previous version:

:ar: Roll Back Drivers Tutorial

Also ensure you have all the latest Windows Updates installed.

cheers

Dave

 

[RobertM525]

Seems updating those two drivers worked!

Thanks!

 

[Northernsoul55]

No problem, glad your sorted.

cheers

Dave