Solved BSOD Since AMD Radeon HD 7840D Driver Update Windows 7 32 Bit

[JazzSP8]

Hi All

Hoping someone here can help me, I installed the latest drivers for my AMD Radeon HD 7840D yesterday and I've had nothing but trouble since with BSOD.

The errors themselves seem to be random, even just idle it can crash but it seems to be mostly happening when I browse the internet using both Chrome and Firefox; that said Firefox does seem to be the most stable and less prone to BSOD and Firefox itself just crashing.

This has happened before when I installed the updates but I was able to roll back then, this time I went to roll back and it wasn't able to complete the process.

I've tried installing the original drivers I got on the CD but for some reason it just reinstalls the newest ones and doesn't solve anything - I even disconnected from the internet in the hope to stop some kind of background update but I think they must be in the cache somehow :/

I've attached my analysis zip in the hope that someone can identify and suggest a fix for the problem.

I consider myself an intermediate computer user but I can't stop this and it's driving me insane so I'm handing myself over to the experts!

Thanks in advance for any help that can be given!

 

[HarriePateman]

Can you fill in your system specs please

Is it a custom Build?

 

[JazzSP8]

Hi

Thanks for the response

Yes, it's a custom build - For the most part it's been stable, I updated the drivers once before and this happened but as I said, I managed to roll back - This was a newer version of the drivers so I thought I'd see if the problem had been fixed, it hasn't but this time I can't roll back for whatever reason

(I think I've broke that feature more now with my efforts to fix this on my own as the option to just roll back the driver isn't available anymore)

 

[HarriePateman]

Can i ask you to download this, http://go.microsoft.com/fwlink/?linkid=52012

Once downloaded please copy and past the information on here

This will help me analyze your problem further

I look forward to helping you.

 

[JazzSP8]

Hi - Done


Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
Windows Product ID: 00426-OEM-8992662-00400
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {24FF7616-A3E3-42CC-9A72-1A9467E71B7E}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7601.win7sp1_ldr.140303-2307
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{24FF7616-A3E3-42CC-9A72-1A9467E71B7E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-P4K27</PKey><PID>00426-OEM-8992662-00400</PID><PIDType>2</PIDType><SID>S-1-5-21-3040943456-1991736445-78222706</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F1</Version><SMBIOSVersion major="2" minor="7"/><Date>20130827000000.000000+000</Date></BIOS><HWID>1C013107018400F6</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>PE_SC3 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600400-02-2057-7601.0000-1442014
Installation ID: 012982246440956500549851764345369795799765081415438854
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: P4K27
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 21/09/2014 14:06:55

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:23:2014 10:04
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAwABAAEAAAACAAAAAQABAAEAeqgsVcIwuDPu+0CofNmaG4qb9AE4WvAB

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
FPDT ALASKA A M I
IFEU ALASKA A M I
IVRS AMD ANNAPURN
SSDT AMD ANNAPURN
SSDT AMD ANNAPURN
CRAT AMD ANNAPURN
BGRT ALASKA A M I

Thanks!

 

[HarriePateman]

   Warning

4) No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc).

You have a Dell PID on a custom build:

[COLOR="Red"]XXXXX-OEM-8992662-00400 --- DELL[/COLOR]

:info: Counterfeit installations such as yours contain heavily modified code that causes the installation to behave it unexpected ways. Analyzing BSOD's and determining their causes on these sorts of installations is very unreliable. For this reason, many analysts won't attempt it.

My recommendation is to install a genuine Windows 7. This will minimize the problems you are experiencing, and make subsequent diagnosis of BSOD's far more reliable. Once you are running a genuine Windows 7 installation, and are still experiencing BSOD's, we will be happy to help you solve them.

Can i suggest you speak to the person the supplied you this copy of windows, post back if you need any further advice

 

[JazzSP8]

Can i suggest you speak to the person the supplied you this copy of windows, post back if you need any further advice

Hmmmmm... I was about all ready to call you on this, but, seems you're right

I bought the disc at a fair type event, the guy was selling them on the cheap - I was building the PC at the time and went on the off chance of spotting a bargain.

Although I didn't find any hardware I came across this chap selling copies of Windows cheap.

When I asked him about them and why they where so cheap he claimed it was because they where the ones that came with computers when bought by a business. The copies he was selling, he told me, where the ones that came with a version of windows but they had upgraded them to the next - This was backed up with an sticker that looked like the ones you see in offices, the ones you see stuck to the sides of the machine with the key on them. The discs looked real, the sticker looked real and, to be honest, it sounded plausible so I handed over my hard earned.

After bothering to Google it, then, yeah - You're right :/ -It isn't a legal business practice to do that and often results in problems - Lesson learnt. And a little less faith in buying software from a fair that seems to good to be true.

Just going to start again on the software front I think.

Going back to my original problem - I sorted that - It was an additional piece of software that came with the update that was causing the problem - "AMD Quick Stream" - It's supposed to organise your bandwidth to make it more available to more devices, or something. Anyways, causes havoc with browsers and general internet use and sent my PC in to BSOD hell because of it - Probably something to do with this stupid Windows I have.

I just uninstalled it from Device Manager and problem solved. Well, that one at least.

I'll get myself organised with a proper official copy, install the updates as I have and then come back with a "Yay" or "Nah" on if it was the the dodgy copy, or the the dodgy AMD software that was the problem so then people can use it for future reference. I'm sure I'm not the only one in this boat (Google tells me I'm not the only one with dodgy bought DELL Windows) so hopefully it'll be useful for someone in the future.

(In case anyone is reading this and wondering - DELL Machines confirm the serial code for Windows with a hardware reference, when Windows is installing it checks the hardware instead of asking for a software key to confirm it's a genuine install)

Least something is learnt from these mistakes!

 

[HarriePateman]

Can i suggest you speak to the person the supplied you this copy of windows, post back if you need any further advice

Hmmmmm... I was about all ready to call you on this, but, seems you're right

I bought the disc at a fair type event, the guy was selling them on the cheap - I was building the PC at the time and went on the off chance of spotting a bargain.

Although I didn't find any hardware I came across this chap selling copies of Windows cheap.

When I asked him about them and why they where so cheap he claimed it was because they where the ones that came with computers when bought by a business. The copies he was selling, he told me, where the ones that came with a version of windows but they had upgraded them to the next - This was backed up with an sticker that looked like the ones you see in offices, the ones you see stuck to the sides of the machine with the key on them. The discs looked real, the sticker looked real and, to be honest, it sounded plausible so I handed over my hard earned.

After bothering to Google it, then, yeah - You're right :/ -It isn't a legal business practice to do that and often results in problems - Lesson learnt. And a little less faith in buying software from a fair that seems to good to be true.

Just going to start again on the software front I think.

Going back to my original problem - I sorted that - It was an additional piece of software that came with the update that was causing the problem - "AMD Quick Stream" - It's supposed to organise your bandwidth to make it more available to more devices, or something. Anyways, causes havoc with browsers and general internet use and sent my PC in to BSOD hell because of it - Probably something to do with this stupid Windows I have.

I just uninstalled it from Device Manager and problem solved. Well, that one at least.

I'll get myself organised with a proper official copy, install the updates as I have and then come back with a "Yay" or "Nah" on if it was the the dodgy copy, or the the dodgy AMD software that was the problem so then people can use it for future reference. I'm sure I'm not the only one in this boat (Google tells me I'm not the only one with dodgy bought DELL Windows) so hopefully it'll be useful for someone in the future.

(In case anyone is reading this and wondering - DELL Machines confirm the serial code for Windows with a hardware reference, when Windows is installing it checks the hardware instead of asking for a software key to confirm it's a genuine install)

Least something is learnt from these mistakes!

Thank your for the in depth reply, some people are sad for selling this software.

Glad to hear you have your problem solved though