Random BSOD, System Service Exception and IRQL Less not equal.

[SirKnight]

Hi,

My computer is fairly new and ive owned it for less than a few weeks. The computer seems to be running fine and there are not many programs installed yet.

However today, in the span on 15-20min i have recieved 3 BSoD errors, the first one a system service exception, and after, two IRQL less not equal errors after my computer is rebooted as i try to get my programs running again.

Can anyone please provide assistance as i am unsure of what is causing my computer to have errors.

Thanks

 

[koolkat77]

Welcome to the forum SirKnight,

Reduce items at start-up:

• How to Change, Add, or Remove Startup Programs in Windows 7

Perform a clean boot:

• How to Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista

Remove Norton for testing purpose. You can install it back at a later time. For now use MSE.

Recommended antivirus software for Windows 7 based on stability compared to others:-

• Microsoft Security Essentials Download | Free Spyware Protection
• Malwarebytes - The Free version
• Good & Free Security Combination

   Warning

:warn: Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

dtsoftbus01.sys Fri Feb 21 15:49:36 2014 (53072130)
Daemon Tools driver [br] Possible BSOD issues in Win7
Driver Reference Table - dtsoftbus01.sys

Daemon Tools/Alchohol is known to cause Blue Screens. Please remove it:

• How to remove sptd.sys from system
• Registry and SPTD problems

AppleCharger.sys Mon Oct 28 07:59:21 2013 (526DC4F9)
GIGABYTE On/Off Charge driver. See here for details - GIGABYTE ON/OFF Charge [br] May cause BSOD on Win7/8 systems.
Driver Reference Table - AppleCharger.sys
Use Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling which allows you to remove leftover registry:-

• Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

xnacc.sys Tue Jul 14 06:01:05 2009 (4A5BCAC1)
XNA Common Controller Driver [XBox]
Driver Reference Table - xnacc.sys

athrx.sys Wed Nov 24 06:11:58 2010 (4CEC584E)
Atheros network adapter driver
Driver Reference Table - athrx.sys

Rt64win7.sys Thu Oct 25 15:20:09 2012 (50890449)
Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC
Driver Reference Table - Rt64win7.sys

To perform a clean install of a driver, follow this tutorial:

• How to Clean Left Over Driver Files with Driver Sweeper

Install all updates including Service Pack One:

• Learn how to install Windows 7 Service Pack 1 (SP1)

Post back with results.

[FONT="Lucida Console"]Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sat Jun  7 16:05:35.514 2014 (UTC + 6:00)
System Uptime: 0 days 0:08:00.420
BugCheck A, {0, 2, 1, fffff80003098d4f}
*** WARNING: Unable to verify timestamp for SYMNETS.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMNETS.SYS
Probably caused by : NETIO.SYS ( NETIO!WfpExpireEntryLru+17 )
BUGCHECK_STR:  0xA
PROCESS_NAME:  nis.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sat Jun  7 15:50:28.705 2014 (UTC + 6:00)
System Uptime: 0 days 0:05:13.000
BugCheck A, {0, 2, 1, fffff80003094d4f}
*** WARNING: Unable to verify timestamp for SYMNETS.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMNETS.SYS
Probably caused by : NETIO.SYS ( NETIO!WfpExpireEntryLru+17 )
BUGCHECK_STR:  0xA
PROCESS_NAME:  nis.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sat Jun  7 15:44:40.923 2014 (UTC + 6:00)
System Uptime: 1 days 2:26:14.828
BugCheck 3B, {c0000005, fffff96000114283, fffff8800a6ef020, 0}
Probably caused by : win32k.sys ( win32k!HmgLockEx+a3 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  dwm.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Wed Jun  4 23:25:27.790 2014 (UTC + 6:00)
System Uptime: 0 days 11:19:49.696
BugCheck 3B, {c0000005, fffff960001b4283, fffff8800b326020, 0}
Probably caused by : win32k.sys ( win32k!HmgLockEx+a3 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  dwm.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sat May 24 19:34:59.462 2014 (UTC + 6:00)
System Uptime: 0 days 11:57:18.368
BugCheck 50, {fffff900c4e23cf0, 0, fffff9600029c69d, 0}
Probably caused by : win32k.sys ( win32k!SFMLOGICALSURFACE::OwnsSurfaceCleanup+2d )
BUGCHECK_STR:  0x50
PROCESS_NAME:  dwm.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]

 

[SirKnight]

Hi, thanks for the reply.
However i am not quite adapt at computers and software.

From your list i understand i should uninstall daemon tools and also get windows SP1 update, however what are the the other specific things i need to do? such as clean install and clean reboot? do those affect the current files i have on my computer?

 

[koolkat77]

do those affect the current files i have on my computer?

No they don't.