random BSOD usb-bugcode- error please help

[digger38]

hello
i am having bsod bugcode error and cant solve the problem any help appreciated , it's driving me crazy, i have done 2 recoverys and nothing seems to work thanks in advance Glenn



hp pavillion g series windows 7 premium

 

[writhziden]

3rd party drivers:

intelppm.sys Mon Jul 13 17:19:25 2009 (4A5BC0FD)
HECIx64.sys Thu Sep 17 13:54:16 2009 (4AB293E8)
Impcd.sys Fri Feb 26 16:32:11 2010 (4B8859FB)
amdxata.sys Fri Mar 19 10:18:18 2010 (4BA3A3CA)
clwvd.sys Tue Jul 27 19:13:47 2010 (4C4F844B)
iaStor.sys Mon Sep 13 19:23:32 2010 (4C8ECE94)
athrx.sys Sun Sep 26 21:15:20 2010 (4CA00C48)
IntcDAud.sys Fri Oct 15 02:28:17 2010 (4CB810A1)
stwrt64.sys Wed Dec 1 19:51:14 2010 (4CF709A2)
Rt64win7.sys Fri Jun 10 00:33:15 2011 (4DF1BAAB)
igdkmd64.sys Wed Aug 31 13:53:13 2011 (4E5E9129)
SynTP.sys Thu Oct 13 20:34:52 2011 (4E979FCC)
aswFsBlk.SYS Tue Mar 6 17:01:31 2012 (4F56A55B)
aswMonFlt.sys Tue Mar 6 17:01:51 2012 (4F56A56F)
aswTdi.SYS Tue Mar 6 17:01:56 2012 (4F56A574)
aswrdr2.sys Tue Mar 6 17:02:19 2012 (4F56A58B)
aswSP.SYS Tue Mar 6 17:04:03 2012 (4F56A5F3)
aswSnx.SYS Tue Mar 6 17:04:05 2012 (4F56A5F5)

intelppm.sys
HECIx64.sys
Impcd.sys
amdxata.sys
clwvd.sys
iaStor.sys
athrx.sys
IntcDAud.sys
stwrt64.sys
Rt64win7.sys
igdkmd64.sys
SynTP.sys
aswFsBlk.SYS
aswMonFlt.sys
aswTdi.SYS
aswrdr2.sys
aswSP.SYS
aswSnx.SYS


Your crashes are USB related. None of the above modules that are loaded are USB related, so I imagine it is a USB device that is not always plugged in causing issues, or your ports themselves are in an invalid power state. For the USB problems...

• Start with http://www.sevenforums.com/tutorials/165554-usb-driver-general-fix-problems.html to resolve the USB issues. Also, USB ports can sometimes enter a safe power state to protect the system from power surges due to USB devices. To reset the USB ports to a nominal power state:
  
  1. Shut down and turn off the computer.
  2. Unplug the computer from the wall or surge protector (then remove the battery if it is a laptop).
  3. "Remove the computer from any port replicator or docking station, disconnect
     cables to printers or devices such as external monitors, USB memory sticks or SD cards, headset or external speakers, mouse or auxiliary keyboard, turn off WIFI and Bluetooth wireless devices." (Use Hard Reset to Resolve Hardware and Software Issues HP Pavilion dv5000 Notebook PC series - HP Customer Care (United States - English))
  4. Hold down the power button for 30 seconds. This closes the circuit and ensures all
     power from components is drained to clear the software connections between the BIOS
     and hardware and clear any corruption in the temporary memory.
  5. (If it is a laptop, plug the battery back into the laptop and then) Plug the computer back into the wall. Do not reconnect any unnecessary peripherals; monitor, keyboard,
     and mouse should suffice and be the only peripherals reconnected.
  6. Turn it on to reinitialize the software connections between the BIOS and hardware

 

[digger38]

thank you writhziden i will try this and let you know how it goes , thank you

 

[writhziden]

You're welcome.

 

[digger38]

hello i tried what was suggested it work for a few hours and then another bsod , i have attached another folder to see if anyone can help further thanks again

 

[writhziden]

Install the remaining Windows Updates. I note that Service Pack 1 has not yet been installed.

• Update to Service Pack 1 (SP1)
  
  Download Details - Microsoft Download Center - System Update Readiness Tool for Windows 7 (KB947821) [August 2011]
  
  Download Details - Microsoft Download Center - System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [August 2011]
  
  Steps to follow before you install Windows 7 Service Pack 1 from the Microsoft Download Center
  
  Service Pack 1 Download site
  ​

Still USB related crashes. What USB devices are you using with your system?

 

[digger38]

thanks writhziden i will try these steps and let you know how it goes again , as for what usb devices i run , that would be none the only occasional thing i use is a usb memory stick , i dont use a mouse or keyboard as it is a laptop thanks again

 

[digger38]

hello again i have done all the previous suggestions and had the same bsod after doing the suggested steps, i havent got anything plugged into the usb ports when it happens , also sometimes the computer says usb device unreconized or driver wasnt correctly intsalled even though nothing is plugged in to the ports, i have attached another file for you to see what is going on thanks again

 

[writhziden]

The only USB devices I see listed on your system beyond what you gave are USB modem devices. I am wondering if there is a loose connection to your modem(s). Try disabling modem devices in Device Manager: Start Menu -> Right Click Computer -> Manage -> Device Manager from the list on the left.

Also, do you have an internal microphone for a laptop webcam? Sometimes those exist as USB devices. You can disable those by right clicking your volume meter in the system icons -> Recording Devices -> Right click the Microphone -> Click Disable. If you do not see the Microphone, or you want to check for any possible other microphones, right click in a blank area and show disabled and disconnected devices.

 

[digger38]

the problem is still persisting , probably grabbing at straws but could the built in webcam be causing a problem , the reason i ask is the usb composite device when disabled the webcam dosent work , really have no idea , ill attach another file report for people to look at and see if anyone can help , thanks again

 

[writhziden]

Yes, the webcam could be the issue. Have you tried disabling it in Device Manager?

New crashes were all the same and still pointing to USB issues.

 

[digger38]

i have disabled it now ill see if the problem continues to happen and will report back , if it is the webcam how do i fix it , ? is it just a driver update or something else , amyway ill see how it goes

 

[writhziden]

If it is the webcam, you will probably have to leave it disabled; you could try re-installing the driver and seeing if maybe your driver was corrupted and causing problems.

Unfortunately, webcam drivers are rarely updated for built-in webcams.

 

[digger38]

hello again , i have disabled the internal microphone and the built in web cam as well as all other usb items in the device manager and the problem is still persisting , so if any one has any ideas they would be greatly appreciated thanks again

 

[writhziden]

Is the system still under warranty?

Have you made your recovery DVDs yet?

I am thinking either the USB hardware is actually at fault within the system or your Windows installation is somehow damaged.


Also, go to the HP support site and see if there are any updated drivers for your chipset and/or Intel Storage drivers. Install both or re-install both if yours are already up to date.