Random BSOD waking from sleep mode

Squirly150

New member
Local time
5:16 PM
Messages
6
Location
Brisbane, Australia
New computer for my dad.
ASUS H81-ME mainboard
Pentium G3220 3.0GHz
8GB 1600MHZ DDR3
Win 7 Home Premium 64bit
Install went without a hitch but the computer crashes upon waking from sleep. Not always either, just sporadically. I have already replaced the new motherboard and memory for replacements, also new, but the problem persists. I will upload the memory.dmp and latest mindump files in hope of some help with this issue.
This morning I replaced the old/new PSU with a new/new psu since kernel power is mentioned in the Windows logs. I started sfc before I left his house this morning too and will report any problems found.

Any help would be greatly appreciated.

Edit: SFC came back clean.
 
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My Computer

OS
Windows 7 Ultimate x64

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self built custom
OS
64-bit Windows 11 Pro for Workstations
CPU
Intel i7-8700K OC'd to 5 GHz
Motherboard
ASUS ROG Maximus XI Formula Z390
Memory
64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz
Graphics Card(s)
ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
Sound Card
Integrated
Monitor(s) Displays
2 x Samsung Odyssey G7 27"
Screen Resolution
2560x1440
Hard Drives
1TB Samsung 990 PRO M.2,
4TB Samsung 990 PRO PRO M.2,
TerraMaster F8 SSD Plus NAS
PSU
Seasonic Prime Titanium 850W
Case
Thermaltake Core P3
Cooling
Corsair Hydro H115i
Keyboard
Logitech wireless K800
Mouse
Logitech MX Master 4
Internet Speed
2 Gb/s Download and 100 Mb/s Upload
Antivirus
Malwarebyte Anti-Malware Premium
Browser
Google Chrome
Other Info
Logitech Z625 speaker system,
Logitech BRIO 4K Pro webcam,
HP Color LaserJet Pro MFP M477fdn,
APC SMART-UPS RT 1000 XL - SURT1000XLI,
Galaxy S23 Plus phone
Have you checked to make sure you have the latest drivers for everything?

Motherboard, graphics, etc?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Built
OS
Windows 10 Pro
CPU
AMD Ryzen 5 2400G Processor with Radeon RX Vega 11 Graphics
Motherboard
ASRock X470 Master SLI/AC AM4 AMD Promontory X470 SATA 6Gb/s
Memory
G.SKILL Ripjaws V Series 16GB (2 x 8GB) 288-Pin DDR4 SDRAM D
Graphics Card(s)
2047MB NVIDIA GeForce GTX 1060 6GB (EVGA)
Sound Card
Motherboard Built in
Monitor(s) Displays
Acer R240HY bidx 23.8-Inch IPS HDMI DVI VGA (1920 x 1080) Wi
Screen Resolution
1920 x 1080
Hard Drives
1TB Sandisk SSD PLUS (Main drive)
500 GB Seagate 7200 RPM (Games)
500 GB Western Digital 7200 RPM (Virtual Machines)
PSU
CORSAIR TX Series TX650M 650W 80+ Gold Modular Power Supply
Case
CORSAIR CARBIDE SPEC-02 Mid-Tower Gaming Case, Red LED Fan
Cooling
220mm, two 120mm, and four 60mm fans
Keyboard
Wired Dell keyboard
Mouse
Wireless Logitech mouse
Internet Speed
250mb down, 30mb up
Antivirus
Panda Cloud Antivirus
Browser
Chrome-ish x64
Other Info
Your awesome for reading this.
Code:
BugCheck [COLOR="Red"]9F[/COLOR], {[COLOR="Purple"]3[/COLOR], [COLOR="Orange"]fffffa80066cda10[/COLOR], fffff80000b9c4d8, [COLOR="Green"]fffffa800a8495d0[/COLOR]}

Probably caused by : [COLOR="Blue"]pci.sys[/COLOR]

0x9F means that a driver is in an inconsistent or invalid power state, the reason is in the 1st parameter.

This indicates a device object has been blocking an IRP for longer than it is allowed, which prevents other IRPs from being completed.

Code:
0: kd> [COLOR="Green"]!irp fffffa800a8495d0[/COLOR]
Irp is active with 4 stacks 3 is current (= 0xfffffa800a849730)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa80070b02b0 00000000 00000000-00000000    pending
	      [COLOR="Red"]*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
 \Driver\iaStorA[/COLOR]
			Args: 00015400 00000001 00000004 00000003
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800a6b5cb0    

			Args: 00000000 00000000 00000000 00000000

The IRP awaiting completion contains Intel Rapid Storage Technology data, this isn't surprising as this software is known to cause issues.

Code:
0: kd> [COLOR="Orange"]!devobj fffffa80066cda10[/COLOR]
Device object (fffffa80066cda10) is for:
 Cannot read info offset from nt!ObpInfoMaskToOffset
 \Driver\pci DriverObject fffffa80070bc370
Current Irp 00000000 RefCount 0 Type 00000004 Flags 00001040
DevExt fffffa80066cdb60 DevObjExt fffffa80066cdf88 DevNode fffffa80066d0b10 
ExtensionFlags (0000000000)  
Characteristics (0x00000100)  FILE_DEVICE_SECURE_OPEN
AttachedDevice (Upper) fffffa80066c6590 \Driver\[COLOR="Blue"]ACPI[/COLOR]
Device queue is not busy.

The PDO or Physical Device Object contains the Advanced Configuration and Power Interface driver which makes sense seen as it bugcheck upon waking up.

Uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.

  1. Right click on "my computer" icon and click "manage" on the context menu.
  2. It will open the "computer management" window.
  3. Select "Device Manager" in the left pane, It will list all the existing devices up.
  4. Expand "Disc Drives" by clicking on the triangle in front of it.
  5. Select one item under it, right click, uninstall.
  6. Continue the process for all items under "Disc Drives"
  7. Now restart the computer. At restart, windows will auto configure the appropriate system driver, msahci.sys.
 

My Computer

Computer type
PC/Desktop
  1. Now restart the computer. At restart, windows will auto configure the appropriate system driver, msahci.sys.

This didn't happen. iastorf.sys is still the driver listed in details. I did however download and install the latest RST package from Intel so we'll see how that goes. Can I run that driver verifier tool to speed up testing rather than just waiting to see if it happens again? If so, what is the proper way to use that tool. It says not to use it unless instructed to.
Cheers!

Clarification, iastora was still listed after restart from removing drive. iastorf is there now due to rst package install I mentioned.
 
Last edited:

My Computer

OS
Windows 7 Ultimate x64
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